BulletVPN Reviews 216

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

This VPN company called BulletVPN disabled its VPN service today and did not notify its customers and stole our money. Terrible unprofessional practice. I leave my warning here that BulletVPN led man... See more

Rated 1 out of 5 stars

dont subscribe to bulletvpn. they dont have any customer service, plus once connected, your bandwidth gets cut down to very low. my native speed is 150/150, after connected i can only get 4/15 mbps up... See more

Company replied

Rated 4 out of 5 stars

It’s a must in current times to have reliable and fast vpn service. All online services swear that they’re secured and free from cyber attacks, but when it comes to real situations, they fail to keep... See more

Company replied

Rated 5 out of 5 stars

Bullet has been pretty good for the last 4 months. I use South African based DSTV.com and though there have been 3-4 hiccups over this period, the outage has only usually been 2-3 days max which is... See more

Company replied

Company details

  1. VPN Service
  2. Internet Service Provider

Written by the company

Introduction: We are a premium VPN service that allows users to browse the web safely and anonymously thanks to easy-to-use apps for Windows PC, Mac, Android, iOS, and Amazon FireTV. We also support all other Internet-enabled devices using Smart DNS. Features: Six simultaneous devices UltraHD support Kill Switch Leak Protection Zero logging Ever-growing network Money-Back Guarantee : 30 Days Money Back Guarantee Our Pledge: We always strive to improve our service, if you have any comments, please do contact us and we will do our best to make things right.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

216 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Everything you need

Connection Speed is fast. Setup is very easy! Support ist also very fast and very competent.

At the date of this review there was no way to create Wireguard config files by oneself. The support will provide it very fast though. This will be changed in the future.

February 14, 2022
Unprompted review
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Reply from BulletVPN

Hi! Thanks for the great review. Please do not hesitate to get in touch with our Support if you have any questions regarding our service.We are always more than happy to help you out!

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Rated 1 out of 5 stars

BulletVPN does not solve DSTV abroad issue

BulletVPN works initially to establish a DSTV connection for live viewing, but is unable to hold it, and one gets kicked out. The frustration levels are immense. The poor rating is because it fails to do what it commits to doing

January 19, 2022
Unprompted review
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Reply from BulletVPN

We apologize for the problems you had while utilizing our service; this is not our usual level of assistance. In order to provide the finest possible service, we normally take our clients' happiness extremely seriously. It'd be fantastic if you could contact us again so we could start up where we left off and assist you to handle all of your concerns.
We regret once more the difficulties you've had, and we'll do everything we can to assist you as quickly as possible.

Rated 5 out of 5 stars

Excellent product and customer service.

Excellent product that does what it claims. Great customer service. Very responsive both in pre and post sale and they listen to the customer. Highly recommended.

January 11, 2022
Unprompted review
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Reply from BulletVPN

Hi! Thanks for the excellent review. We are glad to know the VPN works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.

Rated 3 out of 5 stars

BulletVPN does not work with DSTV

BulletVPN does not work with DSTV. I managed to use it for a short while with a really poor DSTV suportsport live picture. (ShowMax worked well). I tred both the BulletVPN and SmartDNS options. BulletVPN did not offer any solution. I don’t think they have one. Cancelled my one month subscription.
Enter invoice number (optional): Where do you find this, it was never sent to me.

December 11, 2021
Unprompted review
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Reply from BulletVPN

Hello there, We apologize for the troubles that out are facing! Please contact us via email at support@bulletvpn.com so we can assist you further.

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Rated 5 out of 5 stars

Updates Have Been Amazing!

When I first purchased BulletVPN I had connection issues of it disconnecting with Kill Switch and Bullet Shield not working correctly and exposing my real IP. Updates and v2 fixed all my problems and this has turned out to be a 5 Star product! The servers used are incredible and have extremely good speed and reliability also. In my opinion, for the cost and performance you can not do better than BulletVPN.

December 5, 2021
Unprompted review
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Reply from BulletVPN

Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!

Rated 5 out of 5 stars

Great

The service is great, the ovpn protocol works fast and reliably at my full connection speed around 150 Mbps. Additionally, the wireguard protocol is available, just write to the service and they will provide the appropriate configuration files. I am very happy with this VPN.

December 1, 2021
Unprompted review
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Reply from BulletVPN

Thank you for taking the time to review us on Trustpilot. Improving our user experience is our top priority.

Rated 5 out of 5 stars

review support team

I am reviewing their support team. They answered quickly and in detail. thanks

November 29, 2021
Unprompted review
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Reply from BulletVPN

Hello there! Thank you for leaving this amazing review. We are glad that our service worked out for you!

Rated 5 out of 5 stars

Bullet VPN works great with streaming…

Bullet VPN works great with streaming Binge and other services overseas. I highly recommend this product. The customer service team is also great in responding to queries.

November 12, 2021
Unprompted review
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Reply from BulletVPN

Hello, thank you very much for taking the time to leave this review. We appreciate it a lot! And our clients' satisfaction always comes first.

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Rated 4 out of 5 stars

Great service & price!

I used this service to stream a sporting event from Australia (rugby league grand final). I found it simple to use, inexpensive and effective. I was able to watch the game without buffering snd for much cheaper than having to buy a pay-per-view package ($10 vs $80). I’d use it again and would recommend it to anyone.

October 12, 2021
Unprompted review
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Reply from BulletVPN

Hello Adam! Thank you for leaving this amazing review. We are glad that our service worked out for you!

Rated 5 out of 5 stars

I had an issue with my subscription and…

I had an issue with my subscription and customer service was swift in solving it.

September 27, 2021
Unprompted review
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Reply from BulletVPN

Hello! Thanks for the wonderful review. Please do not hesitate to contact our Support if you have any troubles with the service. We are always more than happy to help!

Rated 5 out of 5 stars

The speeds are seriously like a bullet

The speeds are seriously like a bullet, there is little loss only 2-5mbps on my 50mbps connection. The amount of protocols they offer and the support seems to be great so a genuinely nice VPN.

September 27, 2021
Unprompted review
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Reply from BulletVPN

Hi! Thanks for the excellent review. We are glad to know the VPN works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.

Rated 3 out of 5 stars

They have a very good customer service

They have a very good customer service, but their vpn didn't work from the first time and needed something else on their part to be done. And also I can't uninstall their application from pc!

September 27, 2021
Unprompted review
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Reply from BulletVPN

Hello there, We are sorry for all your troubles! Please contact us at support@bulletvpn.com in order to address this issue.

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Rated 1 out of 5 stars

Not working

Not working! Missing the springbok and all blacks game!!!!! Why did I pay for a service that isn't working?!?!

September 25, 2021
Unprompted review
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Reply from BulletVPN

Hello there, We apologize for that. Please contact us via email at support@bulletvpn.com so we can assist you further. We are more than happy to help you out!

Rated 5 out of 5 stars

Good, helpful service

Bulletvpn has always been quick to respond and help. Its been a trustworthy service to use and has done exactly what we needed it for. I would recommend them any day.

September 23, 2021
Unprompted review
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Reply from BulletVPN

Hello there, Thank you for taking time for leaving this amazing feedback. We are glad that our service worked for you!

Rated 5 out of 5 stars

BULLET VPN HAS EARNT THEIR 5 STARS WITHOUT HESITATION

I have been using Bullet VPN for a few months now and the reason I switched to Bullet is that I had already bought a 2-year account with another big name VPN, however, because I watch a lot of sports from Australia and around the World, mainly Kayo Sports from outside Aus.
The other companies VPN service worked at first, and then out of the blue completely stopped working, and their own support could not even fix the problem, so that was the end of that, a waste of 2 yrs subscription, and so the search started for another VPN.
But this time I would be very careful when choosing so I didn't get sucked in again and I wanted 5 must-have features:
1- 24hr Reliable Connection Uptime
2- Guaranteed Support Online
3- Must Be Affordable
4- 100% must work with Kayo...period.
5- One-Click Connection Options

Well, it took me a full 2 days browsing all the VPNs, large and small ones I have never heard of, basically any VPN I could find and then cross-checked all the reviews tied to these companies from everywhere.
Then I came across a post from the Bullet VPN, Blog online, and it was from a customer asking about the same thing I was and Bullet answered every single question with a Yes, Yeah Right! Too good to be true wouldn't you think.
But to be honest, I could not find a better option after all that searching and reading and at the time Bullet was running a promotion and so I took a chance and as they say the rest is history.
I am so happy to report that, that Bullet Blog post turned out to be 100% true and correct and I experienced all the features I had wanted and needed.
I have had 3 occasions to contact Bullet support, and these times happened at night, late at night, right before the games started, and you know what goes thru yr mind, "here we go again"!
So I logged on to Bullet online, and they have that Chat Bot on the bottom of their website, and most times on other sites no one answers, however, I got a reply within say 15 seconds, and I just thought it was a chat robot, so I asked it a few human questions and it replied with his name and it actually was a real person and within another 60 seconds he had me re-connected to Kayo hassle-free, I love it. By the way it was my fault because I had not downloaded the new VPN upgrade and overall I can not say a bad thing about Bullet.
One other option they have I wanted to share with you, they have 10's and 10's of different countries around the world covered, and various networks, but with the Kayo options, there is multiple servers, so you never, not have a connection to rely on.
The stream is always fast, full high definition, I can always connect to Kayo, Formula One and US Gridiron, in fact, I watched Tom Brady and the Bucs Win their First SuperBowl in 16 years or so, it was really awesome and Brady did it again, just amazing no matter what time of day or night.
Support always follows up with my support calls, not many companies do that today, so I am happy to write this review because they have earned it and I enjoy their genuine, efficient, fast and reliable service that much I subscribed for 3 years without hesitation.
And in another few weeks, I am going to watch South Sydney Rabbitohs Win the Rugby League Grand Final

In case yr wondering, No I do not work for them, this is not a paid review and all opinions are my own. Give them a try if you have had enough of the other vpn's poor service because I honestly believe you will be pleasantly surprised and impressed with all the features and benefits I just mentioned.

Thanks, and enjoy.
Cheers Kevin Borg

September 15, 2021
Unprompted review
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Reply from BulletVPN

Hi! Thanks for the great review. Please do not hesitate to get in touch with our Support if you have any questions regarding our service.We are always more than happy to help you out!

Rated 1 out of 5 stars

I want to watch Kayosports in…

I want to watch Kayosports in Australia, from Thailand. Tried other vpn's and the best known ones could not do it. Tried Bullet and was able to get access - until recently. I can still stream - but the quality is appalling and unwatchable. Have contracted them many times and continually get the same response that they are working on it. Well - I have just about given up with them - wasted my subscription.

Still having the same issues - cannot get a stable stream from kaysports - either it does not connect or it connects at a very poor quality. Continually get the same response from bulletvpn - they are looking at it. Wish they would do something other than just look.
So far - no satisfaction at all.

September 11, 2021
Unprompted review
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Reply from BulletVPN

Hello Anthony, We understand how frustrating this might be, and assure you that customer satisfaction is our top priority. Our technical team are working on implementing a new stable fix. Thank you for your patience and understanding!

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Rated 5 out of 5 stars

I'd like to add some good information…

I'd like to add some good information about BulletVPN.

Just recently, I've learned that I can use that fast, modern, and secure Wireguard protocol with BulletVPN.
I just needed to ask BulletVPN to create a configuration file/s for this/that specific server location.
After I've downloaded the Wireguard app, it's very easy to add BulletVPN's configuration/"TUNNEL" to the Wireguard app, and within seconds, I was using BulletVPN with the fast Wireguard protocol.

Now, here are the facts about Wireguard from my personal experience.

Without any VPN, my Internet speed, while using Chrome, (I'd like to try my Internet with the same browser) is about 530Mbps.
With a connected VPN (I've have a lot of VPN's) service but without Wireguard, I can get between 70Mbps and 120Mbps of the Internet speed with the same, Chrome browser.
When I connect to a/any VPN service (I've tested several of them) with Wireguard, I can get around 230Mbps, but...
With the BulletVPN Wireguard configuration and checkmarked "experimental kernel driver" on Wireguard App, I'm getting about 340Mbps(!).
It's the HIGHEST EVER(!!!) Internet speed I've seen on my computer.
I'm very impressed.

What's more, I have not experienced any issues(!) with my Internet VPN connectivity (drops, slowdowns, unreachable servers,etc...) while using BulletVPN -
1.) the fastest VPN (for my location),
2.) a very safe VPN (AES 256-bit encoding, a military-level encryption, as well as BulletShield),
and a very private VPN ( NO LOGS!).

P.S. Yes, BulletVPN allows P2P sharing and supports torrenting apps, like BitTorrent. It's a very important feature for some users.

September 10, 2021
Unprompted review
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Reply from BulletVPN

Hi! Thanks for the excellent review. We are glad to know the VPN works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.

Rated 5 out of 5 stars

Good VPN

really like this VPN - able to view a channel in Sweden that was not easy to view - We tried 2 others before signing up to this one. The other two did not work - this one did. They even gave us a 24 hour free trial.

thank you

September 10, 2021
Unprompted review
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Reply from BulletVPN

Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!

Rated 4 out of 5 stars

Issue logging into VPN account.

Had an issue with logging into my vpn account to turn it on. Kept telling me my connection was bad, but I was clearly connected to the internet. Chat support guided me toward uninstalling the app and reinstalling it again, then it worked perfectly fine. It was a quick and easy fix with great support. Thanks.

September 3, 2021
Unprompted review
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Reply from BulletVPN

Thank you for taking the time to review us on Trustpilot. Improving our user experience is our top priority. We will contact you to gain more insights on what we can do better.

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