Bait and charge more approach. Trying to get an owner of a vehicle and no information that you will need an additional purchase until you make an initial purchase and then the cost is really high to... See more
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Review summary
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What people talk about most
Reviews shaping this summary
You couldn't tell me anything abouT the car. Only the vehicle and what year it was ,that I already knew, I wanted to know if it had a salvage title or if it was good and you couldn't even answer th... See more
Company replied
Deceptive Billing & Refusal to Honor Refund Policy I signed up for a $1 report (Membership ID: 531067534) and was surprised by an unauthorized $27.99 charge. Their welcome email explicitly says: "If... See more
Company replied
This organization is continuing to charge me even though I purchased a 1 time transaction. I have repeatedly contacted them to no avail, they don’t even respond to a request to cancel any memberships... See more
Company replied
Company details
- #5 of 5 best companies in Vehicle Inspection
- #14 of 14 best companies in Automation Company
- #123 of 123 best companies in Online Marketplace
About Bumper
Written by the company
Bumper, Your Go-To for Buying, Selling and Owning a Vehicle.
What if you had a digital dashboard for your car ownership needs? A place where you can access up-to-date vehicle history reports, compare vehicles, shop for the best auto insurance rates, get instant market value appraisal and so much more. Whether you’re shopping for a new car, comparing auto insurance policies or looking to sell an existing vehicle, Bumper has you covered every step of the way.
Car ownership made easy with Bumper
Bumper's mission is simple: make the car owning, buying and selling experience better and more affordable. Experience the Bumper difference:
- Vehicle history reports for one low cost
- Vehicle history reports for one low cost Access to reliable information on accidents, recalls, market value and more*
- Easy-to-use tools available online or through our mobile app
*Based on running 3 reports on Bumper vs. 3 reports on the leading competitor's website.
The Bumper advantage
Whether you're a car owner, seller or buyer, Bumper provides tools and resources to help you make more informed decisions.
Run vehicle history reportsBumper compiles reliable, up-to-date information from NMVTIS, JD Power, NHTSA, and many other top industry leaders data sources, including government agencies, insurance providers and car industry partners. Search by license plate, vehicle identification number (VIN) or make and model to find vehicle history reports, market value data, in-depth ownership costs and more.
We are a National Motor Vehicle Title Information System (NMVTIS) approved data provider.
Access premium savings from our trusted partnersBumper has partnered with leading car industry brands to unlock potential savings for you.
- Easily compare auto insurance quotes from more than 50 major companies with Jerry.
- Skip the line at the DMV with online title services using eTags.
- Receive an instant offer for your used, junk or salvaged vehicle with Peddle.
Get exclusive features available through Bumper
Your Bumper subscription includes access to Bumper Connect, a powerful tool that lets you monitor real-time data from your Wi-Fi enabled car. Get suggested car maintenance reminders, tire pressure gauge, odometer readings and so much more right from your smartphone.
Shop Bumper Marketplace for your next vehicleBrowse and monitor new and used cars from more than 50,000 dealerships nationwide. Set up alerts to receive real-time updates on any vehicles you may be considering buying.
Contact info
MSC - 672112 P.O Box 105168, 30348, Atlanta, United States
- +1-332-225-9745
- support@bumper.com
- bumper.com
1.8
Poor
824 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bumper.com is a Subscription Trap
Bumper.com is a Subscription Trap. Do not use their service! They are very unethical and will charge your credit card without notice.
February 2, 2026
Unprompted review
Reply from Bumper
Hi Jon,
Thank you for taking the time to share your feedback with us.
We completely understand your concerns regarding the account.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the FAQ Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us.
Since our service operates on a subscription model, we do not send monthly reminders about upcoming charges. All pricing and billing information is clearly stated on the signup page, which must be reviewed and accepted before creating an account.
Nevertheless, please be assured that your account was canceled and were issued a refund amounting to $61.71. We issued this refund in an act of good faith based on your expressed circumstances. We are unable to issue any further refunds on this account.
If you have any questions please feel free to contact us at support@Bumper.com.
How Can I Miss You When You When You Won't Go Away?
I created an account with you (which was basically required in order to find out how little information you actually provided) and canceled it a short while later. Despite multiple "opt outs" on future communications on any topic whatsoever, you have continued to send me email follow ups. It's infuriating to be badgered for a review after I've told you multiple times I don't want to hear from you.
January 16, 2026
Reply from Bumper
Hi Robert,
Thank you for bringing this to our attention.
We do apologize for any confusion or inconvenience this may have caused.
Upon further review, it appears that your account was already canceled on 01/20/26.
Please be assured that your email address has now been removed from our list. By unsubscribing, you will no longer receive promotional emails from Bumper. Unsubscribe requests may take up to 48 hours to process.
If you have any additional questions, please feel free to contact us at support@Bumper.com.
It's a total scam
It's a total scam. They advertise 1 dollar subscription and then they charge 30 dollars without any notice beforehand. And they deny to remove payment methods from the account. I will report scam to my bank and to the FTC.
January 21, 2026
Unprompted review
Reply from Bumper
Hi Oleg,
Thank you so much for providing additional information.
I sincerely apologize for any confusion or inconvenience this may have caused.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Rest assured that your account was canceled and refunded. Details of the refund was sent to the email address on file.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Reply from Bumper
Hi Ed,
Thank you for sharing your feedback.
We’re glad to hear that you liked the service. If there’s anything we can do to improve your experience, please don’t hesitate to let us know.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Bait and charge more approach
Bait and charge more approach. Trying to get an owner of a vehicle and no information that you will need an additional purchase until you make an initial purchase and then the cost is really high to actually get what you want.
January 9, 2026
Reply from Bumper
Hi Jason,
Thank you for bringing this to our attention.
We are sorry to hear that you weren't able to locate the information you are looking for.
Due to the Drivers Privacy Protection Act, we do not provide information on owners of vehicles. The DPPA requires all States to protect the privacy of personal information contained in an individual’s motor vehicle record, including limiting the use of a driver’s motor vehicle record to certain purposes.
Rest assured, the account was canceled and you will no longer be billed moving forward.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Absolutely waste of time
January 15, 2026
Reply from Bumper
Hi Sam,
Thank you for bringing this to our attention.
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
Can you provide additional information as to how you were using the service that did not work for you?
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Deceptive Billing & Refusal to Honor…
Deceptive Billing & Refusal to Honor Refund Policy
I signed up for a $1 report (Membership ID: 531067534) and was surprised by an unauthorized $27.99 charge. Their welcome email explicitly says: "If you're dissatisfied... we will gladly offer a refund," yet their support only sends automated replies ignoring my request. I haven't used the service since day one. I demand a full refund as promised in their own terms.
January 11, 2026
Unprompted review
Reply from Bumper
Hi Mostafa,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
Upon further investigation, we confirmed that your request was received via email, and one of our Customer Support team reached out to you within hours of receiving your concern. We make every effort to address all customer concerns as efficiently as possible, as we place great value on providing high quality service to our customers.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Rest assured that your account was canceled and refunded. Details of the refund was sent to the email address on file.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
This should never have been a recurring…
This should never have been a recurring charge!
January 12, 2026
Reply from Bumper
Hi Doug,
Thank you for taking the time to share your feedback with us.
We've located your account using the information provided. It appears that you signed up to our $1.00 7-day trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Rest assured that your account was canceled and you will not be charged moving forward.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Dishonest website and company
I didn't sign anything to be charged monthly for something I didn't use. I tried cancelling and still got charged this month. This service is a total scam and very unreliable. They should be prosecuted for ripping people off and making misleading statements. People like this need to be held accountable for their actions, which is totally dishonest.
December 1, 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We would like to investigate and assist you further on this matter, however we could no locate an account using the information provided.
Please provide us the details of your account by emailing us at support@Bumper.com.
I actually do not even recall signing…
I actually do not even recall signing up for bumper. dot com so you must have been an ad on or something that I didn't know about. Until I used rocket money to figure, you guys had latched onto me somehow, so I think it was deceptive.Then I even had you.
January 8, 2026
Reply from Bumper
Hi Matthew
Thank you for taking the time to share your feedback with us.
Bumper is a website that provides you with access to vehicle records that were formerly only available to dealerships.
You can search a VIN number, by vehicle type, or license plate to locate vehicle records and much more. All searches are run by you in your account, once you sign up for an account.
All accounts are created on the users end.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We were able to locate your account, the account was already canceled and details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us at support@Bumper.com.
Don’t use this company
This service is a scandal I got threw to customer service and they was saying they are a third party an ended up putting the phone down on me, but this is the company taken my money bare in mind they shouldn’t be even taken money in the first place said I didn’t want the service untill my warranty runs out what is not for another 5 months an they have took about 3 payments already terrible service I’ll be claiming all my money back from the bank an be having this situation investigated
January 9, 2026
Unprompted review
Reply from Bumper
Hi Tommy,
Thank you for taking the time to share your feedback with us.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our services, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
We would like to investigate this further for you, however we could not locate an account using the information provided.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Tried using one time
Tried using one time. Never got the report and was charged even after cancellation but wasn’t refunded. Terrible service. Do not recommend
December 31, 2025
Reply from Bumper
Hi Jennefer,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
Upon further investigation, we can confirm that no reports were run using your account.
Could you please provide us with more details about the specific information that you are seeking so that we can replicate in our end?
Please be advised that our system does not implement automated report sending. To access and retain a report, you must log in and initiate a search, which will ensure that the report is saved in the Recent Reports tab.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
While we don’t have a record of a completed cancellation on our end, the account automatically renew your service every month. Could you please share how you initially requested to cancel the account? We will be more than happy to investigate your prior request to cancel.
Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, or live chat.
We were able to locate your most recent contact with our Customer Service team and I was able to locate your account using the information you provided.
Please be assured that your account was canceled and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Avoid / Fraud There are no updates so if you pay for monitoring, you're getting ripped off
I used the service to track a VIN number for a vehicle that I was looking at purchasing, specifically a camper. It should have clear title. I was happy so I kept it to watch for the title change after I purchased it
Over the last 3 months it showed zero updates. I've already had the title changed and sent to me physically in my hands and it still doesn't show any updates yet. I'm still getting billed almost $28 a month
I think this is a total scam. There's no evidence here to support that any of this is up to date at all ever. So what are you actually monitoring? If they're not updating it, I consider that false advertising
January 6, 2026
Unprompted review
Reply from Bumper
Hi Aaron,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
Data in our vehicle reports can come from government agencies, insurance records and industry sources.
We strive to keep our data as current as possible. We update the information in our database every 30 days. If you’re seeing the same information, it means there hasn’t been an update available for that specific information yet. As soon as any new details become accessible, we’ll make sure they’re reflected in the report.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
We would like to assist you further however we are unable to locate your account using the information provided.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Reply from Bumper
Hi Larry,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your experience didn’t meet your expectations.
Can you provide additional information as to how you were using the service that did not work for you?
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We were able to locate your account using the information provided. Please be assured that your account was canceled on 01/05/26. If you have any paid time remaining in your plan, you still have access for the remainder of that time, however you will not be billed going forward.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Completely trash
Completely trash, useless report and charged me several times without noticing me a single time,very hard to contact a human agent
January 4, 2026
Unprompted review
Reply from Bumper
Hi there,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your experience didn’t meet your expectations.
Can you provide additional information as to how you were using the service that did not work for you?
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
We would like to assist you further however we are unable to locate your account under your name.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
No Information provided
The data base only goes back to 1981, but they don't tell you that. Instead they have you pay and the search turns up zero information. They provide absolutely no information about your vehicle. Basically scammers.
December 31, 2025
Unprompted review
Reply from Bumper
Hi Denise,
Thank you for bringing this to our attention, and we’re sorry to hear that you weren't able to locate the information you are looking for.
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources. Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created. Automobiles, motorcycles, trucks and buses may contain vehicle history records. Unfortunately, we don't have history reports for RVs, motorhomes and tractors.
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Using the information provided, we have successfully located your account and confirmed your recent contact with our Customer Service team.
Rest assured, the account was already cancelled and you will no longer be billed moving forward.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
I purchased a $1.41 product and Bumper…
I purchased a $1.41 product and Bumper fraudulently charged me another 43 dollars. I asked for a refund and was ignored. Do not use their service. Rip off
December 18, 2025
Unprompted review
Reply from Bumper
Hi Dave,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, or live chat.
We were able to locate your most recent contact with our Customer Service team via chat, and I was able to locate your account using the information you provided.
Please be assured that your account was canceled and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Canceled my account they still charged…
Canceled my account they still charged for service. Email, calls, and chats are all bots and do not provide service. DO NOT use this service!!!!!
Update: Bumper finally followed up and refunded my money. It was difficult to get passed all the auto responses, but they finally did come through with the refund.
December 25, 2025
Unprompted review
Reply from Bumper
Hello Amy,
Thank you for taking the time to share your feedback with us.
We were able to locate your account under your name.
Apologies for any confusion or inconvenience. It appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Nevertheless, please be assured that your account was canceled and details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us at support@Bumper.com.
Be Wary -- Nearly Impossible to Cancel
Do not sign up for their service unless you will cancel immediately. They do not help you cancel and make it a total pain.
It's really unethical how they make it impossible to cancel a subscription online. You have to cal..
December 22, 2025
Unprompted review
Reply from Bumper
Hi Greg,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, or live chat.
We are able to locate your account using the information provided. Please be assured that your account was canceled and you will no longer be billed moving forward.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Very quick response for customer service
December 21, 2025
Reply from Bumper
Hi Luis,
Thank you for your time leaving a great review.
We want to ensure you that our customers are our priority and providing exceptional service is our motto.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
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