Bait and charge more approach. Trying to get an owner of a vehicle and no information that you will need an additional purchase until you make an initial purchase and then the cost is really high to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You couldn't tell me anything abouT the car. Only the vehicle and what year it was ,that I already knew, I wanted to know if it had a salvage title or if it was good and you couldn't even answer th... See more
Company replied
Deceptive Billing & Refusal to Honor Refund Policy I signed up for a $1 report (Membership ID: 531067534) and was surprised by an unauthorized $27.99 charge. Their welcome email explicitly says: "If... See more
Company replied
This organization is continuing to charge me even though I purchased a 1 time transaction. I have repeatedly contacted them to no avail, they don’t even respond to a request to cancel any memberships... See more
Company replied
Company details
- #5 of 5 best companies in Vehicle Inspection
- #14 of 14 best companies in Automation Company
- #123 of 123 best companies in Online Marketplace
About Bumper
Written by the company
Bumper, Your Go-To for Buying, Selling and Owning a Vehicle.
What if you had a digital dashboard for your car ownership needs? A place where you can access up-to-date vehicle history reports, compare vehicles, shop for the best auto insurance rates, get instant market value appraisal and so much more. Whether you’re shopping for a new car, comparing auto insurance policies or looking to sell an existing vehicle, Bumper has you covered every step of the way.
Car ownership made easy with Bumper
Bumper's mission is simple: make the car owning, buying and selling experience better and more affordable. Experience the Bumper difference:
- Vehicle history reports for one low cost
- Vehicle history reports for one low cost Access to reliable information on accidents, recalls, market value and more*
- Easy-to-use tools available online or through our mobile app
*Based on running 3 reports on Bumper vs. 3 reports on the leading competitor's website.
The Bumper advantage
Whether you're a car owner, seller or buyer, Bumper provides tools and resources to help you make more informed decisions.
Run vehicle history reportsBumper compiles reliable, up-to-date information from NMVTIS, JD Power, NHTSA, and many other top industry leaders data sources, including government agencies, insurance providers and car industry partners. Search by license plate, vehicle identification number (VIN) or make and model to find vehicle history reports, market value data, in-depth ownership costs and more.
We are a National Motor Vehicle Title Information System (NMVTIS) approved data provider.
Access premium savings from our trusted partnersBumper has partnered with leading car industry brands to unlock potential savings for you.
- Easily compare auto insurance quotes from more than 50 major companies with Jerry.
- Skip the line at the DMV with online title services using eTags.
- Receive an instant offer for your used, junk or salvaged vehicle with Peddle.
Get exclusive features available through Bumper
Your Bumper subscription includes access to Bumper Connect, a powerful tool that lets you monitor real-time data from your Wi-Fi enabled car. Get suggested car maintenance reminders, tire pressure gauge, odometer readings and so much more right from your smartphone.
Shop Bumper Marketplace for your next vehicleBrowse and monitor new and used cars from more than 50,000 dealerships nationwide. Set up alerts to receive real-time updates on any vehicles you may be considering buying.
Contact info
MSC - 672112 P.O Box 105168, 30348, Atlanta, United States
- +1-332-225-9745
- support@bumper.com
- bumper.com
1.8
Poor
823 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are scummers
They are scummers, they just charged me without my permission, I just sign up for one time to check my car status and get changed for that .then I cancel the subscription. But still charging me. That’s not fair. They just using my card without my permission using AI.
No options to delete my account .
Bumper is scary !
I need my refund charged twice$29.67 without my permission.
December 8, 2025
Unprompted review
Reply from Bumper
Hi Tsega,
Thank you for taking the time to share your feedback with us.
We have located your account using the information provided.
We see here that you signed up with our $1.00 7-day trial. If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Do you have an email confirmation of your previous cancellation request or a reference for the cancellation if the cancellation request was made through phone or chat? We will be more than happy to investigate your prior request to cancel.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Nevertheless, please be assured that your account was canceled and you were issued a total refund of $59.34. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
Just to confirm, when you say you’d like to delete your account, are you requesting the permanent deletion of your account, or would you prefer to simply cancel it?
If you need further assistance please feel free to contact us at support@Bumper.com.
Deceptive registration—cancel right away!
CHEAT THOUSANDS—REFUND DOZENS!
Like countless others, I paid $1 to register for a one-time use researching a vehicle. A week later I found a charge for $27.99, a registration on their site for monthly billing, and an entry on my PayPal account for the same. I cancelled both to prevent further theft by deception.
Update: I emailed support and they only told me that I'd signed up for recurring charges and neglected to cancel. But within minutes of posting here, they sent me a refund, and Trustpilot reports that they do respond to many complaints here. That is appreciated, but it seems they calculate that only a few will do that, so they can still profit from their deceptiveness.
This is a symptom of a sick society where each of us should do our part to encourage justice.
November 14, 2025
Unprompted review
Reply from Bumper
Hi John,
Thank you for taking the time to share your feedback with us.
Based on your review it appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Bumper wants our customers to be aware of the billing prior to creating an account with us.
Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the FAQ Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us.
I would like to further review on this, however I could not locate an account under your name.
Please provide us further information by emailing us at support@Bumper.com so we can further assist you.
Makes you purchase a subscription with…
Makes you purchase a subscription with no knowledge of the subscription then they charge you at night so you don’t realize you have been charged really insane and they will not refund me
My money
November 29, 2025
Unprompted review
Reply from Bumper
Hi Armani,
Thank you for taking the time to share your feedback with us.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Furthermore, we are able to locate your account using the information provided. Please be assured that your account was canceled and details about the refund has been sent to the email address on file.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
They are scammers
They are scammers, they don't have any car info, it's all fake, and they steal 28 dollars a month from you even if you cancelled immediately.
November 27, 2025
Unprompted review
Reply from Bumper
Hi Patrick,
Thank you for taking the time to share your concerns with us.
We are sorry to hear that you weren't able to locate the information you are looking for.
Could you please provide us with more details about the specific information that you are seeking but are unable to find?
Your ability to locate a specific vehicle in our database can be dependent on a number of factors, such as the amount of information collected on that vehicle by government agencies, insurance records and industry sources. Additionally, our data includes vehicles after 1981 when the standard 17-digit VIN was created. Automobiles, motorcycles, trucks and buses may contain vehicle history records. Unfortunately, we don't have history reports for RVs, motorhomes and tractors.
If you are unable to locate a particular vehicle in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Moreover, when signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We would like to investigate further however we could not locate any account using the information you provided.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Failed to disclose important information
The report failed to disclose that the vehicle has a branded title and is labeled as structurally damaged. Additionally, not all reported accidents appeared in the report, which raises concerns about reliability. The undisclosed history will impact resale value and result in a loss of value.
July 13, 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for contacting us with your concerns. We're sorry to hear about the issues you've experienced with your recent vehicle report.
At Bumper , we make every effort to provide as much publicly available vehicle history information as possible. However, we are limited by the data provided to us by our sources, including government agencies, non-profit organizations, and industry sources. Unfortunately, not all accidents or damage are reported, which is why we strongly recommend that users take additional steps before purchasing a vehicle, such as vehicle inspections, test drives, and formal title searches.
To emphasize this, we've included a prominent notice at the top of each report: "Information about this vehicle, such as issues relating to title, theft, damage, or otherwise, may not have been reported to us. You should strongly consider a vehicle inspection, test drive, and formal title search to make a more informed decision before proceeding."
Please also know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have further questions, please email us at support@Bumper.com.
I bought a 24 hr access for $1 one time…
My account was auto-renewed and I was charged $27.99. I contacted support, they agreed to cancel my account and refund the charge. I will update the review when the refund goes through
November 23, 2025
Unprompted review
Reply from Bumper
Hi Juwon,
Thank you for bringing this to our attention. We are sorry to hear that you weren't able to locate the information you are looking for.
I would like to inform you that the results of a Vehicle search may include (when available): Photos, Vehicle Specs, Sale Listings, Accident History, Salvage Records, Theft Records, Recalls, Market Value, Ownership Cost, Equipment Details, Warranties, Vehicle Safety, & Offers
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We were able to locate your most recent contact with our Customer Service team via chat, and I was able to locate your account using the information you provided.
It appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Please be assured that your account was canceled and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Very helpful
Very helpful . They gave accurate information. Very trusted. Highly recommend.
September 14, 2025
Reply from Bumper
Hi Lex,
Thank you for taking a time leaving your great review.
We're glad to hear that you are satisfied with our service.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Don't use this company!!!
You think you're getting a free report, but they charge you and then don't refund you when you cancel. And then they want to make it very difficult to do so by requiring all sorts of info when all they need is your email. Plenty of other sites to get needed information without all this misrepresentation!
November 14, 2025
Unprompted review
Reply from Bumper
Hi Susan,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
Bumper's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for Bumper.
I was able to locate your account using the information provided.
Please be assured that your account was suspended and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Fraudulent charges
I’ve never heard of this company. It’s mid November now and I realized I’ve been billed fraudulently since April. It started as a $1 charge, probably a test. Then a few days later I was billed $27 repeatedly from then on. I had to call my bank, cancel my card, and file a fraud claim.
April 21, 2025
Unprompted review
Reply from Bumper
Hi Gregory,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
Bumper is a website that provides you with access to vehicle records that were formerly only available to dealerships.
You can search a VIN number, by vehicle type, or license plate to locate vehicle records and much more. All searches are run by you in your account, once you sign up for an account.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I was able to locate your account using the information provided.
It appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Our records do not show a previous request to cancel after additional investigation of the account. As a result, the account kept renewing the monthly subscription.
Please be assured that your account was canceled and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
WHEN I PUT IN MY 1973 VW SUPER BEETLE…
WHEN I PUT IN MY 1973 VW SUPER BEETLE VIN NUMBER BUMPER CAME BACK WITH IT BELONGING TO A 1963 PLYMOUTH VALIENT V-200.....WHAT THE HECK????..........THIS SITE IS A BIT BOGUS IN MY OPINION, NOT EVEN CLOSE TO THE CORRECT VIN.
November 10, 2025
Unprompted review
Reply from Bumper
Hi there,
I'm sorry to hear you ran into any inaccurate information in your reports.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Moreover, we are unable to locate your account using the information provided.
If we can provide any further assistance, please feel free to email us at support@Bumper.com
Never able to get set up so that…
Never able to get set up so that potential buyers could contact me.
Unable to talk with a live person.
Password not accepted.
November 6, 2025
Reply from Bumper
Hi Ronald,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
At this time, there are no available phone lines for Bumper. However, you may still reach our Customer Service team through our other support channels via chat or email.
Moreover, we have successfully located your most recent contact with our Customer Service team, as well as the account associated with the information you provided.
Following a thorough review, we found no record of recent login attempts on your account.
Rest assured, the account was already canceled and you will no longer be billed moving forward.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
This company steals money from everyone…
This company steals money from everyone who uses it. They should be shut down for being thieves and dishonest.
November 2, 2025
Unprompted review
Reply from Bumper
Hi Leonel,
Thank you for taking the time to share your concerns with us.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We would like to investigate further however we could not locate any account using the information you provided.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Reply from Bumper
Hi there,
Thank you for your time leaving your great review.
We're glad to hear that you are satisfied with our service.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
SCAM... Deceptive Charges Hidden Behind a $1 Trial
I’m writing this review to warn others about how Bumper.com operates. My husband signed up for what was advertised as a simple $1 trial to check a used vehicle’s history. At no point did he authorize or agree to an ongoing subscription, yet Bumper began charging $29.53 every month — without ever sending a single email, receipt, or renewal notice.
We discovered the charges months later and contacted customer support right away. After multiple emails, they refunded only two months, citing a “policy” that conveniently protects their profits. It feels as though they rely on people not noticing, so they can quietly keep billing month after month.
Every legitimate subscription service provides clear communication and billing notifications. Bumper does not. Their terms are buried in fine print, and their system seems designed to trap customers into recurring charges they never knowingly agreed to.
This company is not transparent, not trustworthy, and not customer-focused. I’ve filed a fraud claim with my credit-card company and want to warn others before they end up in the same situation.
Avoid Bumper.com — deceptive, dishonest, and lacking accountability.
April 3, 2025
Unprompted review
Reply from Bumper
Hi Carla,
Thank you for reaching out and apologies for any confusion or inconvenience.
As our service operates on a subscription model, we do not send monthly reminders regarding upcoming charges. All details are clearly outlined on the signup page, which you have to agree to in order to create an account.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I was able to locate your account using the information provided and your most recent contact with our customer care team.
It appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Our records do not show a previous request to cancel after additional investigation of the account. As a result, the account kept renewing the monthly subscription.
Please be assured that your account was canceled and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Continued to charge my account after I…
Continued to charge my account after I signed up for one month trial. Checked my bank statement and had basically wasted $100. Stuff like this is so scammy. They just ant you to sign up and forget about it so they can charge you for ever. Never using them again.
October 24, 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for taking the time to share your concerns with us.
Based on your review it appears that you may have signed up for our 7 day trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We would like to investigate further however we could not locate any account using the information you provided.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Reply from Bumper
Hi Ronald,
Thank you for your positive feedback!
We're thrilled to hear that you had a positive experience with our customer service team.
If you have further questions with our service, please email us at support@Bumper.com.
they tricked me into sighning up for a…
they tricked me into sighning up for a monthly charge and they do not respond to my complaints
August 25, 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I would like to investigate your account immediately. However, I was unable to locate an account associated with the information you provided. Can you please provide the member ID or the full name and email address that is associated with this account.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Bumper.com has NO customer support but…
Bumper.com has NO customer support but they pretend to when you look at their website. When you go through their phone prompts to reach a person it suddenly dead-ends. They pretend they can't help you with a refund for wrongly being charged a membership fee of $27.99. Their reason is that you cancelled your membership. How does that stop them from refunding your money. They have all your information. Bumper's canned response is: I WAS UNABLE TO LOCATE AN ACCOUNT WITH THE INFORMATION PROVIDED. They have all your information connected to the account number you get when you use their service. They force you to go through your bank to file a bogus charge report. Stay away from this company!!!!
October 10, 2025
Unprompted review
Reply from Bumper
Hi there,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
Please be advised that as of this time, we currently do not have any available phone lines for Bumper. However, you may still reach out to us via our other support channels, including email and live chat.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
Moreover, I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Reply from Bumper
Hi Elizabeth,
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with us.
Your satisfaction is our top priority, and we are so glad to hear that we were able to help you.
For further assistance please contact us at support@Bumper.com.
I do not won`t your service take me off…
I do not won`t your service take me off do not charge me again ..I do not need you
October 15, 2025
Reply from Bumper
Hi Gerald,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel.
Please be assured that your account was canceled and you will no longer be billed moving forward.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
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