Bait and charge more approach. Trying to get an owner of a vehicle and no information that you will need an additional purchase until you make an initial purchase and then the cost is really high to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You couldn't tell me anything abouT the car. Only the vehicle and what year it was ,that I already knew, I wanted to know if it had a salvage title or if it was good and you couldn't even answer th... See more
Company replied
Deceptive Billing & Refusal to Honor Refund Policy I signed up for a $1 report (Membership ID: 531067534) and was surprised by an unauthorized $27.99 charge. Their welcome email explicitly says: "If... See more
Company replied
This organization is continuing to charge me even though I purchased a 1 time transaction. I have repeatedly contacted them to no avail, they don’t even respond to a request to cancel any memberships... See more
Company replied
Company details
- #5 of 5 best companies in Vehicle Inspection
- #14 of 14 best companies in Automation Company
- #123 of 123 best companies in Online Marketplace
About Bumper
Written by the company
Bumper, Your Go-To for Buying, Selling and Owning a Vehicle.
What if you had a digital dashboard for your car ownership needs? A place where you can access up-to-date vehicle history reports, compare vehicles, shop for the best auto insurance rates, get instant market value appraisal and so much more. Whether you’re shopping for a new car, comparing auto insurance policies or looking to sell an existing vehicle, Bumper has you covered every step of the way.
Car ownership made easy with Bumper
Bumper's mission is simple: make the car owning, buying and selling experience better and more affordable. Experience the Bumper difference:
- Vehicle history reports for one low cost
- Vehicle history reports for one low cost Access to reliable information on accidents, recalls, market value and more*
- Easy-to-use tools available online or through our mobile app
*Based on running 3 reports on Bumper vs. 3 reports on the leading competitor's website.
The Bumper advantage
Whether you're a car owner, seller or buyer, Bumper provides tools and resources to help you make more informed decisions.
Run vehicle history reportsBumper compiles reliable, up-to-date information from NMVTIS, JD Power, NHTSA, and many other top industry leaders data sources, including government agencies, insurance providers and car industry partners. Search by license plate, vehicle identification number (VIN) or make and model to find vehicle history reports, market value data, in-depth ownership costs and more.
We are a National Motor Vehicle Title Information System (NMVTIS) approved data provider.
Access premium savings from our trusted partnersBumper has partnered with leading car industry brands to unlock potential savings for you.
- Easily compare auto insurance quotes from more than 50 major companies with Jerry.
- Skip the line at the DMV with online title services using eTags.
- Receive an instant offer for your used, junk or salvaged vehicle with Peddle.
Get exclusive features available through Bumper
Your Bumper subscription includes access to Bumper Connect, a powerful tool that lets you monitor real-time data from your Wi-Fi enabled car. Get suggested car maintenance reminders, tire pressure gauge, odometer readings and so much more right from your smartphone.
Shop Bumper Marketplace for your next vehicleBrowse and monitor new and used cars from more than 50,000 dealerships nationwide. Set up alerts to receive real-time updates on any vehicles you may be considering buying.
Contact info
MSC - 672112 P.O Box 105168, 30348, Atlanta, United States
- +1-332-225-9745
- support@bumper.com
- bumper.com
1.8
Poor
823 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Almost fell for it
Almost fell for it, in the fine print of one of the check boxes it stipulates that if you do not cancel within 7 days you get dinged for $20+/month. And I'm sure the canceling process is ridiculously hard..been down this road before with credit check companies. no thanks.
These type of practices should be illegal period.
October 12, 2025
Unprompted review
Reply from Bumper
Hi Frank,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.bumper.com/lp/8b3bc4/4/special-offer
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Not the most helpful but they were able to refund me
Got billed for a service I never signed up for. Pretty upset out this. I used their service once for to look up a car for free it maybe a couple dollars. Weeks later I get charged $28 with no explanation about this. I asked for a refund and they told me they would cancel but haven't refunded me yet. Super scammy. The original info I got about the car was useless as well. Save your money and use car fax.
Edit: after emailing several times with them, they did agree to refund my payment. Apparently I had signed up for trial initially.
October 14, 2025
Unprompted review
Reply from Bumper
Hi Clancy,
Thank you for bringing this to our attention.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We were able to locate your account. The account is now canceled details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us at support@Bumper.com.
Charged for another month after the…
Charged for another month after the trial period and was not authorized. Hoping to not get scammed like others. We’ll see on 11/2025.
October 7, 2025
Unprompted review
Reply from Bumper
Hi Leslie,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We were able to locate your account using the information provided. Your account was closed because it appears you disputed our charges with your bank. Please be assured the account is canceled and closed. We are locked out of any further transactions. You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.
If you have any questions please feel free to contact us at support@Bumper.com.
I tried to use Bumper.com to do a VIN…
I tried to use Bumper.com to do a VIN research, when it came to entering my telephone number it would not accept my valid cell phone number, however they did charge my PayPal account with their $5.00 fee.
Without them having a "valid" phone number I am unable to open any line of inquiry and cannot access their "help" line, and am unable to get the report I requested
October 4, 2025
Unprompted review
Reply from Bumper
Hi James,
Thank you for bringing this to our attention.
Apologies for any confusion or inconvenience. I was able to locate your account using the information provided, it appears that you successfully created the account without a phone number.
You may log-in using your email address at https://www..com/login and enter the email address and password you registered with.
If you need further assistance, please feel free to email us at support@Bumper.com.
Incorrect information
Their report said the car was fine and had no accidents. When I went to license it, the insurance agent said it was a rebuild and that insurance would cost extra as a result.
Fortunately, I was still able to back out of the transaction.
September 30, 2025
Unprompted review
Reply from Bumper
Hi Jefferson,
Thank you for sharing your feedback .
I'm sorry to hear you ran into any inaccurate information in your reports.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Moreover, I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Total bait and switch
Total bait and switch. I thought I was paying for one report, but then I was billed for a subscription and I didn't even get the report I ordered. This Bumper.com website is a scam in the first degree.
October 1, 2025
Unprompted review
Reply from Bumper
Hi Ray,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
Could you please provide us with more details about the specific information that you are seeking but are unable to find?
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
Moreover, I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
I was lured in by a "free trial" single…
I was lured in by a "free trial" single look up and then I cancelled so that I would not be billed for a subscription. Low and behold, my credit card statement showed a $1 "trial fee", a monthly subscription charge of $27.99, a fee with a Netherlands affiliate company for 15, PLUS a "cancellation" fee with that same Netherlands affiliate for $21.95!!! When I tried to contact the company using their phone number, I was put into a useless phone tree that wouldn't let me connect because I didn't have an account number. After using their website to cancel yet again, I received an email stating that I had officially cancelled my subscription---which I had never subscribed to in the first place! I had to go to my credit card company to resolve this in order to stop being billed. A nightmare. DON'T USE BUMPER---THEY ARE A SCAM. There ought to be regulatory laws for companies like this to be forced to adhere to to protect consumers.
September 22, 2025
Unprompted review
Reply from Bumper
Hi Snyder,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
Bumper's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for Bumper.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
Moreover, I was unable to locate an account with the information provided. Can you please provide the member ID or the full name and email address that is associated with this account.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
I have canceled my subscription and am…
I have canceled my subscription and am still being billed. Do not trust this company.
September 24, 2025
Unprompted review
Reply from Bumper
Hi Kellie,
Thank you for sharing your feedback and we sincerely apologize for the inconvenience you've experienced.
While we don’t have a record of a completed cancellation on our end, the account automatically renew your service every month. Could you please share how you initially requested to cancel the account? We will be more than happy to investigate your prior request to cancel.
Moreover, we were able to locate your account using the information provided. Rest assured, the account was already canceled and you will no longer be billed moving forward.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Used bumper to check the history on a…
Used bumper to check the history on a vehicle I was buying. This service is completely fraud. It said the title was clean which it was not. I canceled service with bumper then they tried charging my card twice for $30
September 17, 2025
Unprompted review
Reply from Bumper
Hi Cody,
Thank you for sharing your feedback .
I'm sorry to hear you ran into any inaccurate information in your reports.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
As you just experienced, sometimes the information they collect is not always 100% correct. Sometimes records are incomplete as a result of being filtered through different systems or because of typographic errors when moving the records from paper to computerized format. Dealing with millions of records is not the easiest process and while we put every effort into making our data as accurate as possible, we are dependent upon the sources providing us correct information.
Moreover, we were able to locate your account using the information provided. Rest assured, the account was already canceled and you will no longer be billed moving forward.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Scam!
Put my info in and out stated vin was found. Generated the " report " then asked for payment. Paid the 5$ then it said it could not find the vin. Re-entered the information but still not found. Do not use this service. Scam!
September 23, 2025
Unprompted review
Reply from Bumper
Hi Ron,
Thank you for sharing your feedback and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating this situation must have been.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
If we are missing data of a vehicle, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
You couldn't tell me anything abouT the…
You couldn't tell me anything abouT the car. Only the vehicle and what year it was ,that I already knew, I wanted to know if it had a salvage title or if it was good and you couldn't even answer that much. That's why I canceled ,my membership I had just started
September 15, 2025
Reply from Bumper
Hi Nancy,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear that your experience didn’t meet your expectations.
Bumper is an easy-to-access collection of vehicle records. These records are collected through official government records, insurance records and industry sources such as manufactures and service shops.
If we are missing data of a vehicle, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
It's a bad app
It's a bad app, and they want to charge me $30 without buying anything. This app is a scam.
September 19, 2025
Unprompted review
Reply from Bumper
Hi Chriss,
Thank you for taking the time to share your feedback with us.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We were unable to locate your account using the information provided.
Please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
The agent was cordial and helpful
The agent was cordial and helpful. My payment was refunded without a hassle.
September 17, 2025
Reply from Bumper
Hi Marjorie,
Thank you so much for your kind words!
We're committed continuing to deliver great experience.
Please be assured that your account was canceled and refunded.
If you have any questions, please don't hesitate to contact us at support@Bumper.com.
Horrible deceptive service
Horrible deceptive service. Stay away.
F-
September 1, 2025
Unprompted review
Reply from Bumper
Hi Don,
Thank you for taking the time to share your feedback with us.
I sincerely apologize for any confusion or inconvenience this may have caused.
I was not able to locate any account using the information provided.
Can we ask you to please email us at support@Bumper.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Excellent customer service
Excellent customer service. Fast and easy communication. Thank you Jive.
September 10, 2025
Reply from Bumper
Hi Axel,
Thank you so much for your kind words!
We're committed continuing to deliver great experience!
If you have any questions, please don't hesitate to contact us at support@Bumper.com.
Reply from Bumper
Hi Hilton,
Thank you so much for your kind words!
We're committed continuing to deliver great experience!
If you have any questions, please don't hesitate to contact us at support@Bumper.com.
Bad service
Hi. I used this service only once to check 1 vin. After that 3 months they charged fee $27.99. Be very attentive and read all small letters before click any buttons. It turns out that it was trial period for $1 for 7 days.... after that you will have to pay monthly $27.99... small letters tells you about it.. It was a great mistake to use this service... I spend $84. The site is not working for me (i see "you're blocked"), only when i found the email of support i send the letter to cancel the account and requested the money back. The subscribtion was canceled quickly (automatically), but refund i did't get now. I didn't use service for 3 months. Service have to send my money back, my account 084231697. Not recommend this service. Bad politic.
June 4, 2025
Unprompted review
Reply from Bumper
Hi Anton,
Thank you for reaching out and apologies for any confusion or inconvenience.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
I was able to locate your account using the information provided and your most recent contact with our customer care team.
It appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
Our records do not show a previous request to cancel after additional investigation of the account. As a result, the account kept renewing the monthly subscription.
Please be assured that your account was canceled and refunded.
If we can provide any further assistance, please feel free to email us at support@Bumper.com.
Continued Billing after cancelling subscription
We have had a horrible time with recurring charges. Closed a subscription in April and they are charging monthly fees on a closed account.
September 8, 2025
Unprompted review
Reply from Bumper
Hi William,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
I would like to investigate your account immediately. However, I was unable to locate an account associated with the information you provided.
Can we ask you to please email us at support@Bumper.com. ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
nice product extremely expensive though
September 5, 2025
Reply from Bumper
Hi Michael,
Thank you for your positive feedback.
We aim to provide great value and are happy to discuss options that suit your needs.
Moreover, we were able to locate your account using the information provided. Rest assured, the account was already canceled and refunded.
If you have any questions, please don't hesitate to contact us at support@Bumper.com.
Reply from Bumper
Hi Rick,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
Can you provide additional information as to how you were using the service that did not work for you?
Moreover, we were able to locate your account using the information provided. Rest assured, the account was already canceled and you will no longer be billed moving forward.
If you have any questions, please don't hesitate to contact us at support@Bumper.com.
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