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Bunny Bistro Reviews 

1,260
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of fresh natural products, healthy snacks, and aromatic treats that their little pets truly adore every single day. Many people also appreciate the exceptionally fast delivery service, careful protective packaging, and consistently reasonable prices offered across the entire product range. Some reviewers were not happy with the quality on certain occasions, noting that specific deliveries contained dusty hay or awkwardly chopped small pieces. A few consumers also mentioned encountering occasional issues where the items received were not entirely suitable for their animals or failed to meet expectations.

What people talk about most

Product

Consumers find product to be positive, highlighting that rabbits and guinea pigs genuinely adore the treats,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items arrive fresh and are... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and prompt... See more

Service

Reviewers highlight positive aspects of service, noting great and efficient experiences overall. Consumers... See more

Price

People report positive experiences with price, highlighting that the costs are fair, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from Bunny Bistro for many years now, my rabbits and guinea pigs love their products, which are reasonably priced and always arrive very quickly. The range of 1kg bags is not a... See more

Rated 5 out of 5 stars

Nothing is more important than her fluffy eared Ladyship. Bunny Bistro should think themselves honoured to serve her, and they certainly do step up to the mark. Products are first class, pack size... See more

Rated 5 out of 5 stars

Fabulous. The Norfolk paper bedding for bunnies is so absorbent and completely dust free, unlike wood-chips (even when so called "dust-extracted). Works out cheaper, and WAY less messy than wood-chi... See more

Rated 5 out of 5 stars

My bunnies are eating 1st cut hay very well and they love their snacks, a lot of choices available like dandelion roots, hibiscus, chamomile, sticks etc as well as dry vegetables, fruit, oat, many dif... See more



Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,260)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy bunnies

Great, healthy bunny treats. Fast delivery. My bunnies get very excited when the monthly box gets opened!

April 27, 2026
Rated 5 out of 5 stars

Good range of products

Good range of products, at competitive prices too. Speedy delivery, and regular communication throughout process.

April 17, 2026
Bunny Bistro logo

Reply from Bunny Bistro

Many thanks for leaving a review. It's lovely to hear you are happy with everything.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I honestly can’t recommend Bunny Bistro highly enough! My two buns absolutely adore everything we’ve ordered. We’ve worked our way through almost the entire range, and every single product has been met with excited noses, enthusiastic munching, and plenty of happy binkies afterwards – which says it all! 🐇💚

The quality is consistently excellent, everything arrives fresh and beautifully presented, and it’s wonderful knowing I’m giving my rabbits treats and forage they genuinely enjoy. It’s become our go-to shop, and I never hesitate to place another order.

If you’re looking for high-quality bunny goodies that your rabbits will genuinely love, Bunny Bistro is the place to shop. Five stars from me, and even more from Astro and Daisy! 🌿🐰⭐

April 23, 2026
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Reply from Bunny Bistro

Many thanks for taking the time to write a review. It's lovely to hear that your bunnies love our products.

Rated 5 out of 5 stars

Good quality herbs and flowers

Good quality herbs and flowers. My chinchillas love all the treats and apple sticks from here. Especially the dandelion roots

April 22, 2026
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Reply from Bunny Bistro

It's so lovely to hear that the Chinchillas are enjoying their treats.

Rated 2 out of 5 stars

Although I like the products for…

Although I like the products for rabbits, I was sent the wrong item/ hay. Expecting them to refund me or send the one I paid for, I was sorely disappointed. Therefore they have lost my custom and I would not recommend them. Very unhelpful customer service

July 6, 2026
Unprompted review
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Reply from Bunny Bistro

Hi, as stated in our communications on the 6th July, I had already arranged for the correct item to be sent out to you. Huge apologies for any delay in this and I hope that it has now arrived. I would like to sincerely apologise again for any inconvenience caused and please feel free to reach out with any queries in the future.

Rated 1 out of 5 stars

POISONOUS FORAGE FROM BUNNY BISTRO

FORAGE FROM BUNNY BISTRO CONTAINS POISONOUS PLANTS - DO NOT BUY! I found Horsetail and Convolvulus weeds, which are poisonous for rabbits, in both the Dandelion Leaf and the Strawberry Forage from Bunny Bistro. I reported this to them and thought they would remove all the contaminated product from sale so as not to poison their customers' pets. BUT, when I ordered replacement forage it also contained these poisonous weeds! This showed me that Bunny Bistro are not a reputable supplier. DO NOT BUY FROM THIS COMPANY.

March 2, 2026
Unprompted review
Bunny Bistro logo

Reply from Bunny Bistro

Hi,

Thank you so much for taking the time to leave a review.

I am incredibly sorry to hear you were unhappy with the product you received. I can see you have been in contact with our customer service team who have provided a response and resolution to your query. Although, we would like to confirm we have had no reports of this nature previously or since, and take this very seriously.

If you feel this complaint has not been resolved to your satisfaction, please feel free to reach out to our customer service team at info@bunnybistro.co.uk.

Kind Regards,

Laura

Rated 3 out of 5 stars

Sadly after years of buying the flower…

Sadly after years of buying the flower mix for my two rabbits and them loving it, the most recent bag was a bright orange rather than a more yellow colour and smelt a bit odd. Both rabbits have refused to eat it despite being their favourite thing ever. Not sure why it’s changed but I’ll try elsewhere as I buy a kg every month

May 14, 2026
Unprompted review
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Reply from Bunny Bistro

Hi, I am so very sorry you feel this way. This is a new harvest of Marigolds, and as this is a natural product, we never know how the next harvest will look or smell until it arrives. Seasonal and growing conditions can cause noticeable differences in the colour, smell and appearance. Many apologies that your Rabbits did not take to this new harvest.

Rated 1 out of 5 stars

Very bitty hay

At least a third of a large box of hay was extremely bitty and dusty. I messaged to be told they would investigate. I hadn’t heard anything for over two weeks so I messaged and they just said it must have happened during transit and took no responsibility, was very dismissive. They wouldn’t offer a solution. I wouldn’t recommend purchasing unless you want very bitty, dusty hay. Very poor customer service

April 16, 2026
Unprompted review
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Reply from Bunny Bistro

Hi, I am so very sorry to hear this. We have been waiting for this item to be returned, in order to process your refund. I can see that you started the return process, but this has not been completed and returned to us. If you require any further assistance at all, please do not hesitate to reach out and we would be more than happy to help. Huge apologies again for any inconvenience caused.

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