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Bunny Bistro Reviews 

1,264
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of fresh natural products, healthy snacks, and aromatic treats that their little pets truly adore every single day. Many people also appreciate the exceptionally fast delivery service, careful protective packaging, and consistently reasonable prices offered across the entire product range. Some reviewers were not happy with the quality on certain occasions, noting that specific deliveries contained dusty hay or awkwardly chopped small pieces. A few consumers also mentioned encountering occasional issues where the items received were not entirely suitable for their animals or failed to meet expectations.

What people talk about most

Product

Consumers find product to be positive, highlighting that rabbits and guinea pigs genuinely adore the treats,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items arrive fresh and are... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and prompt... See more

Service

Reviewers highlight positive aspects of service, noting great and efficient experiences overall. Consumers... See more

Price

People report positive experiences with price, highlighting that the costs are fair, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been ordering from Bunny Bistro for many years now, my rabbits and guinea pigs love their products, which are reasonably priced and always arrive very quickly. The range of 1kg bags is not a... See more

Rated 5 out of 5 stars

Nothing is more important than her fluffy eared Ladyship. Bunny Bistro should think themselves honoured to serve her, and they certainly do step up to the mark. Products are first class, pack size... See more

Rated 5 out of 5 stars

Fabulous. The Norfolk paper bedding for bunnies is so absorbent and completely dust free, unlike wood-chips (even when so called "dust-extracted). Works out cheaper, and WAY less messy than wood-chi... See more

Rated 5 out of 5 stars

My bunnies are eating 1st cut hay very well and they love their snacks, a lot of choices available like dandelion roots, hibiscus, chamomile, sticks etc as well as dry vegetables, fruit, oat, many dif... See more



Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,264)

185 reviews in the last 12 months

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Rated 3 out of 5 stars

Sadly after years of buying the flower…

Sadly after years of buying the flower mix for my two rabbits and them loving it, the most recent bag was a bright orange rather than a more yellow colour and smelt a bit odd. Both rabbits have refused to eat it despite being their favourite thing ever. Not sure why it’s changed but I’ll try elsewhere as I buy a kg every month

May 14, 2026
Unprompted review
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Reply from Bunny Bistro

Hi, I am so very sorry you feel this way. This is a new harvest of Marigolds, and as this is a natural product, we never know how the next harvest will look or smell until it arrives. Seasonal and growing conditions can cause noticeable differences in the colour, smell and appearance. Many apologies that your Rabbits did not take to this new harvest.

Rated 1 out of 5 stars

Very bitty hay

At least a third of a large box of hay was extremely bitty and dusty. I messaged to be told they would investigate. I hadn’t heard anything for over two weeks so I messaged and they just said it must have happened during transit and took no responsibility, was very dismissive. They wouldn’t offer a solution. I wouldn’t recommend purchasing unless you want very bitty, dusty hay. Very poor customer service

April 16, 2026
Unprompted review
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Reply from Bunny Bistro

Hi, I am so very sorry to hear this. We have been waiting for this item to be returned, in order to process your refund. I can see that you started the return process, but this has not been completed and returned to us. If you require any further assistance at all, please do not hesitate to reach out and we would be more than happy to help. Huge apologies again for any inconvenience caused.

Rated 5 out of 5 stars

Good quality pet food

Good quality pet food, well packaged and delivered quickly. I have two very happy bunnies!

March 27, 2026
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Reply from Bunny Bistro

Lovely to hear we have happy bunnies out there. Appreciate the review very much. Thank you!

Rated 1 out of 5 stars

Communication is so poor

Had an issue with the lavender and chamomile salad as it was rotten. Sent photos and asked for a refund on that 1kg bag. I had one reply to my emails and then nothing. After weeks of trying to get a reply I was at the point of contacting my bank to retrieve the money, when a box arrived with 1kg of 100g bags. No one ever responded to my emails, or let me know they were sending this. I had already replaced the forage and, and whilst I am appreciative of the replacement, I now have to try and store 10 smaller bags in my 2 bed house with 16 animals in rescue.
Please just communicate with your customers. Sadly I won’t be using again when service from Wild About Bunnies and Just4Rabbits is so amazing.

March 31, 2026
Unprompted review
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Reply from Bunny Bistro

Hi, I can see that our Customers Services Team has now been in touch. I hope that this has now been resolved for you. Please do get back in touch if you have any further questions.

Rated 5 out of 5 stars

First time purchasing from here and…

First time purchasing from here and highly recommend! Prices are decent, delivery was quick and rabbits loved their treats!

March 31, 2026
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Reply from Bunny Bistro

Very happy to hear that! Many thanks!

Rated 5 out of 5 stars

Easy sight to use

Easy sight to use. My guinea pigs love the hay which is excellent quality. Great service all round.

March 30, 2026
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Reply from Bunny Bistro

Thank you so much for taking the time for the review.

Rated 5 out of 5 stars

Rabbit

As always, great products, great service and communication and fast delivery .what more can you ask for.

March 27, 2026
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Reply from Bunny Bistro

Always happy to help. Thank you so much!

Rated 5 out of 5 stars

Excellent!

I ordered the treat forage box for my rex bunny Monty and was thrilled with the quality of the contents.... excellent value for money with a wide range of different forage and treats which he will adore and keep him busy! Delivery was prompt as always....thank you

March 27, 2026
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Reply from Bunny Bistro

Thank you so much for the lovely review.

Rated 5 out of 5 stars

A love this company so much

A love this company so much. Every month a get my guineau pigs a box every month and am so excited 😁 😆 to see what is inside. It is full of nice and tasty things 😋 for my boys, even get a toy. Well worth the money. Delivery is super fast aswell. Amazing 👏

March 25, 2026
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Reply from Bunny Bistro

That's so lovely to hear. Thank you for the review!

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect! Love buying from this company/business!! Both my rabbits love everything i get for them from here. Always go back for more things. Many thanks xx

March 5, 2026
Unprompted review
Bunny Bistro logo

Reply from Bunny Bistro

Thank you so very much for the lovely review!

Rated 4 out of 5 stars

Super happy bunnies

Super happy bunnies, they love the leaf box. This is a regular purchase. We have tried a few products and have always been happy 😊

February 26, 2026
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Reply from Bunny Bistro

So happy to hear our customers are happy!

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