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Bunny Bistro Reviews 

1,266
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic quality of the products, mentioning that the natural hay and forage selections are wonderfully fresh, completely dust-free, and thoroughly loved by their pets. People also appreciate the very reasonable prices and the exceptionally fast delivery service provided on every single order. Some reviewers were not happy with occasional serious issues such as finding foreign objects in the treats or discovering extremely dusty and bitty hay in their packages. A few customers additionally mentioned receiving bags containing unexpected unwanted weeds or getting items that were chopped into pieces that were too small for their animals.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrive fresh and are consistently of... See more

Quality

Reviewers mention positive feedback about quality, praising items as fresh, safe, and of top-class standards... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting prompt arrivals often within a... See more

Service

Consumers find service to be exceptionally positive, praising the promptness and efficiency provided.... See more

Price

Reviewers highlight positive aspects of price, consistently noting that the products are offered at amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got Betty Beau as a rescue. Being a young disabled woman my animals are my love & life. Bunny Bistro is the one stop shop for all her needs and the customer service team are so helpful especially fo... See more

Rated 5 out of 5 stars

Nothing is more important than her fluffy eared Ladyship. Bunny Bistro should think themselves honoured to serve her, and they certainly do step up to the mark. Products are first class, pack size... See more

Rated 5 out of 5 stars

Got stocked up just before I sadly lost Bertie Joe so adopted another bunny and she, Roxy Roxelanna approves of your rabbit mix/hay. Unlike Bertie, Roxy loves her bunny treats so will be stocking up... See more

Rated 5 out of 5 stars

I have been ordering from Bunny Bistro for many years now, my rabbits and guinea pigs love their products, which are reasonably priced and always arrive very quickly. The range of 1kg bags is not a... See more



Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,266)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value

Great value exactly as described very well packed and super fast delivery highly recommended.

January 27, 2026
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Reply from Bunny Bistro

Thank you so much for taking the time to leave such a great review!

Rated 5 out of 5 stars

Very happy guinea pigs!

My guinea pigs love the dandelion leaves especially, and all the other items I have had from Bunny Bistro.

January 6, 2026
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Reply from Bunny Bistro

Thank you so much for taking the time to leave a review and I am so glad to hear your Guinea Pigs love the products!

Rated 5 out of 5 stars

Excellent quality hay... bunny says so

Excellent quality hay... Beau-bun says so. As soon as the delivery arrived bunny was there sniffing the box... it did smell pretty good to this human too.
We have had problems getting bunny to eat his hay but not so with Bunny Bistro Timothy hay. Thank you for providing an excellent product.

January 17, 2026
Unprompted review
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Reply from Bunny Bistro

Thank you so much for the review and we are so glad to hear you are happy with your order!

Rated 5 out of 5 stars

I use Bunny Bistro for all of my forage…

I use Bunny Bistro for all of my forage for the bunnies. They love the plantain.
Parcel was shipped out straight away and arrived quickly.

December 31, 2025
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Reply from Bunny Bistro

Thank you so much for taking the time to leave a review!

Rated 3 out of 5 stars

Used to be good but sadly they've…

Used to be good but sadly they've reduced stock levels so much leaving only extortionate brands that I've pretty much been forced to go elsewhere

December 29, 2025
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Reply from Bunny Bistro

Thank you so much for taking the time to leave a review and I am incredibly sorry to hear you are disappointed with the current stock levels.

Please be assured that I will pass your comments on to the relevant team so they’re aware of your concerns. We’re always reviewing our product selection so I would recommend keeping an eye on the website.

Many thanks,

Laura

Rated 5 out of 5 stars

Very good quality hay and dried treats

Very good quality hay and dried treats. I struggled to find good quality hay for a while. My bunny loves it. Thank you.

December 30, 2025
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Reply from Bunny Bistro

Thank you so much for taking the time to leave a review!

Rated 1 out of 5 stars

Can't provide the service advertised

Stock levels have drastically reduced and twice in three months they haven't fulfilled my subscription due to a lack of stock. The whole premise of a subscription is you know how much you need to order cancelled my rabbits Christmas box, I cancelled the subscription.

December 14, 2025
Unprompted review
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Reply from Bunny Bistro

Hi,

Thank you so much for taking the time to leave us feedback.

I am incredibly sorry to hear of the recent experience you have had. I would love to look in to this further for you. We would really appreciate it if you could contact us at info@bunnybistro.co.uk and a member of the team will get back to you.

Again, huge apologies again for this and I look forward to getting this resolved.

Laura

Rated 5 out of 5 stars

Product range is impressive , quality

Products are always delivered well packaged, range of products impressive, quality n price point is spot on. Our pampered house bunny definitely prefers the dried forage ...

October 28, 2025
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Reply from Bunny Bistro

Thank you so much for the 5 star review!

Rated 5 out of 5 stars

Super quality bunny food

Really easy site to use
Bagged a bargain with a discount parcel
Outstanding quality food
Will buy from again

November 24, 2025
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Reply from Bunny Bistro

Thanks for the review!

Rated 5 out of 5 stars

Top quality forage

Lovely, good quality forage. Bought dandelion, plantain and flower mix and really great quality, dust free and lovely and green! My rabbit loves it.

November 28, 2025
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Reply from Bunny Bistro

Thank you so much for the review!

Rated 5 out of 5 stars

Great service

Regular emails with deals that are coming up. Good quality forage which my bunnies adore
Fast dispatch and delivery

November 28, 2025
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Reply from Bunny Bistro

Thank you so much for taking the time to leave a review!

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