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Bunny Bistro Reviews 

1,258
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often praise the wide range of fresh pet food, beautiful packaging, and wonderful treats that their animals adore. Buyers are consistently impressed by the reasonable prices and the exceptionally fast, reliable shipping service. However, some people mentioned receiving dusty or very bitty hay, alongside pieces that were chopped too small for their pets. A few buyers also noted occasional problems with incorrect items sent or unexpected changes in product appearance and quality. Shoppers occasionally observed that certain batches contained shorter stalks or unexpected color variations.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrive fresh and are consistently of... See more

Quality

Reviewers mention positive feedback about quality, praising items as fresh, safe, and of top-class standards... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting prompt arrivals often within a... See more

Service

Consumers find service to be exceptionally positive, praising the promptness and efficiency provided.... See more

Price

Reviewers highlight positive aspects of price, consistently noting that the products are offered at amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got Betty Beau as a rescue. Being a young disabled woman my animals are my love & life. Bunny Bistro is the one stop shop for all her needs and the customer service team are so helpful especially fo... See more

Company replied

Rated 5 out of 5 stars

Nothing is more important than her fluffy eared Ladyship. Bunny Bistro should think themselves honoured to serve her, and they certainly do step up to the mark. Products are first class, pack size... See more

Rated 5 out of 5 stars

Got stocked up just before I sadly lost Bertie Joe so adopted another bunny and she, Roxy Roxelanna approves of your rabbit mix/hay. Unlike Bertie, Roxy loves her bunny treats so will be stocking up... See more

Company replied

Rated 5 out of 5 stars

I have been ordering from Bunny Bistro for many years now, my rabbits and guinea pigs love their products, which are reasonably priced and always arrive very quickly. The range of 1kg bags is not a... See more

Company replied



Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,258)

177 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing as always

Ordered many times from bunny bistro and always a fantastic service which is why I keep coming back, the range of items are amazing, quality too. Lots of things you don't see at pet shops, good prices. Items always packed well and delivered quickly.

November 1, 2025
Rated 5 out of 5 stars

All their items are good quality and my…

All their items are good quality and my bunnies always love it. Delivered fast and well packed.

I did buy a package of 2 tunnels size large that said it would suit rabbits. One was ok for small rabbits but one would maybe be suitable for a dwarf bunny only but more suited to guineapigs.

October 30, 2025
Rated 1 out of 5 stars

Absolute rubbish…

Half of the dandelion roots were chopped into tiny pieces. This was not due to rubbing together in transit, that just creates some dust. These are tiny chopped pieces not suitable for rabbits. I sent photos to show what and how much of each, proper roots and chopped rubbish. I was asked to return it intact and would be refunded. There are always some of these in the bag, but this was the worst.

October 29, 2025
Rated 5 out of 5 stars

Exceptional service

Exceptional service last week. The courier somehow damaged the box and refused delivery. I contacted Bunny Bistro and a new box was immediately dispatched.

October 30, 2025
Rated 5 out of 5 stars

I have finally found a decent hay…

I have finally found a decent hay subscription! I was looking for an alternative to burgess hay with dandelions since I wanted to use less plastic and the hay barely had any dandelions. Then I found Bunny Bistro! I love everything from the box the hay comes in (so easy to scoop out vs. more compact hay boxes.) I'm really pleased with the quantity of dried flowers, I have a very happy bun so thank you for selling such a top quality product.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

My bunnies are eating 1st cut hay very…

My bunnies are eating 1st cut hay very well and they love their snacks, a lot of choices available like dandelion roots, hibiscus, chamomile, sticks etc as well as dry vegetables, fruit, oat, many different bundles to chose, bunnies can't be bored. Very good communication with seller. I can truly recommend shopping at Bunny Bistro.

October 27, 2025
Rated 5 out of 5 stars

Good service and “fresh” clean dried herbs

Unfortunately I made the mistake of ordering burdock root , in big roots (bunny teeth size!) , when I’m used to small pieces . However happy to purchase things for my horses which hasn’t been offered elsewhere. Good customer service and I would use again

October 8, 2025
Rated 5 out of 5 stars

Excellent

Excellent products and speedy shipping
Both Bunz & Pumpkin thank you for producing tasty snacks

October 1, 2025

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