Bupa Reviews 255

I was overcharged due to a mistake between the Bupa clinical team and the dental provider. Getting this amount refunded has been a disaster. As a patient and Bupa member, I've invested considerable time and effort in resolving this issue, despite having done nothing wrong! After a month with millions calls, Bupa finally promised a full refund and closed my case. However, another Bupa representative Kyle stepped in, got my name wrong, decided on a reduced amount, and made it seem like I caused all this trouble and deserved it.

Terrible working within Bupa. I am very disappointed that it still remains unresolved despite the ample time given. and I am compelled to seek further assistance from Fair Trading and NCAT.

Spent a collective 2 hours on hold trying to get clarity on why they wanted me to resubmit documents for a travel insurance claim. There was already a processing delay. I feel the system is poorly designed and discourages customers from claiming.

Will be canceling my Bupa Health Insurance and changing providers after this horrible experience.

Extremely disappointing.

BUPA Travel Insurance Claim Number: 1602548
Policy Number: 724100786986

I haven't had worse international insurance in my almost 5 years overseas.
Don't take it !

I have had a terrible experience trying to make a simple claim, that is still not resolved 3 weeks on. Have only got back $1800 approx from claims over 2 years, where total should be $2600. Have handed in invoices from 2022 2023 and 2024 for this period. Have spoken to 4 or 5 people on phone and used 3 messaging service without resolve.

I spoke to Rhonda who was empathetic and sorted out all my authorisations. Also gave me words of advice as to what may need future authorision and made a note of that. Rhonda is a true asset to BUPA and very knowledgeable. To my surprise a couple of days later I received a bouquet of flowers arranged by Rhonda, I was so touched. Thank you for your continued support BUPA

Crap. They are not interested in givin benefits by giving a lot of terms and conditions. And its very hard also to contact them.

Just Felt That Gabby really Listen and put my mind at ease today abouty car insurance claim I appreciated her patience and she helped me understand the way things work a little better she is very lovely and professional she really does her job well and Gabbi called me when she said she would I understand that Bupa is very busy yours truthfully Anika Lee Joachim Again Thankyou You For Everything so far 🚗

Online chat don’t waste your time they don’t respond

I recently attended an event at bupa traralgon. The opening of bobs piano Bar. It was such a great day. My grandma who lives at bupa had so much fun. Amber who organised the event did such a great job intact I've noticed several positive changes at bupa since amber has been working at bupa. More events like this would be such a positive experience for the residents.

VERY SHORT!!!!!!!!!!
The worst insurance provider ever! Nothing works. Their mobile app? Constatly buggy! Login to my account via their website? Another piece of crap. Customer service? Oh don't let me start. Multi$$$$$$$$$ company and they can't handle anything.

I signed up to BUPA, a year ago, through Compare the Market.

The representative of Compare the Market, ensured me that the Woolworths scheme going at that time (customers who sign up on a certain date will receive a bulk points package dependent on level of cover), was something I was entitled to.

Throughout the waiting period the points never came.
I spent hours of my time chasing Woolworths and Bupa, to no avail.

Both companies stated that the other was responsible for the error.

I then received a very generic email this morning (almost a year form date of sign up), from Woolworths advising that Bupa has found I was never eligible for the points because I signed up through a third party (even though the third party sold me Bupa based on the scheme.)

I wasted an appalling amount of money on their ridiculously expensive cover, waited almost a year, and benefited zero from them.

The points were worth roughly $700-$800 and was a financially smart way to afford Christmas etc.

I do not recommend Bupa to anyone. Their customer service and care for said customers are sub par.

Consumer Beware! Anyone signing up to BUPA through Everyday Rewards APP, DON'T DO IT! YOU WILL BE SCAMMED!

I had such a horrible experience with BUPA, and I felt like I was scammed from the very beginning by BUPA.

So I signed up to BUPA through Everyday Rewards app, on the 21st March 2024, BUPA membership number 36442887, as I saw they have these 2 main terms:

1: Up to 150000 Everyday rewards points (reimbursed after 60 days)
2: Free 4 weeks after the 4th week of signing up

I clicked on the link, and was directed to a BUPA page made specifically for Everyday Rewards clients, since I can see how many Everyday Rewards points I will get depending on my selections of covers and extras.

At the end of selecting, the BUPA page showed me that I will receive 70000 points as a single, and for the selections I had made.

I proceeded to checkout, paid the joining fee and the first months membership fee

On the 28th of May I contacted them because they tried to charge me debit card even though I had already paid for the first month, and the terms and conditions said that I will have 4 weeks free after the 4th week!

I contacted them through Whatsapp as they don't have any email, and I don't trust their record keeping if I call them:

[28/5/2024, 4:31:35 pm] Bupa ANZ: Thanks for your patience David. Looks like an incorrect offer was applied to your policy. I've corrected and reapplied the offer. You should be able to receive the Everyday Rewards points in the third month of holding your cover. Let me know if you have any further questions.
[28/5/2024, 4:32:15 pm] David: How did I apply the incorrect offer? I followed the directions correctly
[28/5/2024, 4:32:26 pm] David: Can you confirm how many points I will receive?
[28/5/2024, 4:32:34 pm] David: Thank you
[28/5/2024, 4:34:43 pm] Bupa ANZ: Not sure why the campaign wasn't applied correctly. You can receive up to 70,000 Woolworths Everyday Rewards Points for single policies.
[28/5/2024, 4:35:22 pm] David: Last I checked, the terms stated 70,000 points when I was in Bupa website connected to the offer
[28/5/2024, 4:35:36 pm] David: And it stated 60 days… now you’re telling me 90 days

----

Not sure how the wrong promo code was being assigned since I clicked on the link from Everyday Rewards app to join, and the page clearly showed everyday rewards points (that means that it's made specifically for Everyday rewards clients and there's simply no way for someone to have the wrong promo code)

I then asked about my points again early June but got no reply...

As I was sick and fed up with their customer services and blatant attempts to scam me, I contacted them again:

[21/6/2024, 3:56:55 pm] Bupa ANZ: Thank you for your patience, Yes you will still receive your points having served the 60 days, I am sorry you have not had the best time, and it is not our aim to have incorrect information or advertising.
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[21/6/2024, 4:51:48 pm] Bupa ANZ: To confirm were you wanting to proceed with the cancellation today?
[21/6/2024, 4:52:37 pm] David: Yes, only if you can confirm that I’ll receive 70000 points despite cancelling
[21/6/2024, 4:54:46 pm] Bupa ANZ: As you've served the 60 days you should still receive the points from this.

---

Then on the 8th July I received this email:

Reference: CAS-586784-G6V1Q9

Dear David,

I hope this email finds you well! I am writing to you on behalf of our case management team investigating your missing Everyday Rewards points.

We have liaised with the Woolworths team, and have been advised that as you had only made 59 days of actual payments on the policy, and did not make 60 days worth of payments onto the policy, you are ineligible for the points.

As criteria had not been met for the campaign, the Everyday Rewards points cannot be applied. I have now closed this case as it is now resolved.

Information regarding our complaint management process can be found here: (link)

If you have any further queries, please don't hesitate to contact our customer service teams via web chat or by calling the contact centre.

Sincerely,
Karolina
Department
Reference: CAS-586784-G6V1Q9

-----

I immediately called Bupa on their phone to check on the issue. The rep on the phone told me that she can see on her system that I've clearly served the 60 days of eligibility criteria in order to receive the points.

She stated that she'll expedite the issue to the team and I should receive an answer within a few business days.

She gave me a case number for the call log: S412118138

It has been 10 days now since the call... and I'm certain that from the onset they attempted to breach their contract multiple times:

1: Attempted to charge me despite the promo having 4 weeks free, then blame it on wrong promo being applied

2: Two BUPA reps told me that I've served 60 days eligibility, yet it's been 119 days NOW and I'm still WAITING!

The hardest company I have had to deal with.
Go to make a claim and find out they have me serving a waiting period when I shouldn't have as I have had orthopaedic cover for last 20yrs!
So far 4 weeks of trying to get a claim approved and they still haven't managed to get it done.
Last company I was with was a breeze to get this same type of claim approved for one of my other children.
Trying to be polite on the phone but absolution over them

I’ve been paying into this healthcare scheme for around two years and needed to make my first claim for cataract surgery. All seemed to be going fine, until the BUPA approved surgeon said laser extraction, rather than manual would be the safest procedure. BUPA then refused to pay.

I would like to put 0 but I don’t have that option? Horrible customer service.Never dealing with you again and putting an alert if anyone I know wants to deal with you.

Can’t even lodge my tax because Bupa are taking their time to finalise statements. What sort of nonsense is this? Previous years it’s been available by 3rd July.. not this year. This is delaying me from lodging my return.

Worst Healthfund ever I only lasted 4 months with Bupa. I just called them and tried to cancel my policy. I was on the phone for 30 minutes while they tried to up sell me and knock the health fund I transferred too. Staff are so rude I asked more than 10 times to cancel my policy and he had the hide to tell me not to raise my voice! What more can I do when they won't listen, especially when he was trying to tell me I can't re open the policy. What don't u understand the cancel my policy or that I am NEVER re signing with Bupa!

Deserves a minus rating. I have found this company is discriminatory to older people and does not provide the “service” they advertise. They make it as hard as they possibly can for anyone to claim. I visited a Bupa shop that had no one in it. They refused to accept my claims as they only exist to sign people up. Not accept claims. Their website or App won’t accept claims. I have tried multiple times. I am on their highest membership and find this “gold” service to be the worst I have ever experienced. Researching all areas of Bupa reveals significant breaches of care for their clients and subscribers. I will be cancelling next week after I now email my claim to them. By the way… don’t have an accident and break your leg under Bupa as they won’t allow you to claim crutches, wheelchair or other support you will need either.

Absolute waste of money. Total rip off
App barely functioning, actually not functioning to make a claim... super low reimbursement rate, good luck trying to get in touch with someone (WhatsApp/phone/chat or email), seeking further information (aka having to pay for consult a second time) for a basic. Anyways a total and absolute joke

Wish I’d read the reviews first. Bupa deserving of all 1 stars.
Applied for finance and was sent a form to complete by Chrysalis that didn’t work. Spent an age on hold to them who said I had to go back to Bupa “at Bupas insistence” and despite it being their online form not working.
Bupa told me to ring chrysalis, told them I had and was told to call Bupa. Kept being put on hold by a clueless advisor who in the end said she’d call me back. Never did. Cancelled the appointment and wouldn’t touch Bupa with a barge pole! They can’t even be bothered to reply to reviews. Go elsewhere