Burd Ward Solicitors Reviews 

321
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for providing professional, efficient, and exceptionally friendly support throughout complex property conveyancing and various legal processes. Many people genuinely appreciate the prompt email responses and clear, reassuring communication, which helps make traditionally stressful transactions feel completely smooth and manageable from start to finish. Some reviewers were not happy with the communication standards and experienced frustrating response times during the progress of their cases. A few customers encountered significant delays in obtaining essential records and felt the overall handling of administrative matters lacked proper efficiency and clear understanding.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledgeable, approachable, and... See more

Service

Reviewers express strong satisfaction regarding the exceptional quality of service, praising the team for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting very good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaela and Caitlin’s are the best team, they helped our conveyancing process go smoothly, we were regularly updated and informed as to what was next in the process. Would highly recommend!

Rated 5 out of 5 stars

Have used Burd Ward a few times for will making and probate etc and very satisfied with the service I received. Always received prompt replies to my emails and phone calls were always answered in a... See more

Rated 5 out of 5 stars

Ngaire dealt with the conveyancing on the sale of my property. Both Ngaire and her assistant Rebecca were very professional and kept me up to date on the progress of the sale. Highly recommend Burd Wa... See more

Rated 5 out of 5 stars

Jane Ward was absolutely brilliant throughout my mortgage process. She was professional, efficient, and always kept me updated every step of the way. Nothing was ever too much trouble, and she made wh... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Law Firm

Written by the company

Burd Ward Solicitors is a trusted law firm based on the Wirral, proudly serving clients across Wallasey, Birkenhead, and Merseyside. With over 20 years of experience, we provide clear, friendly, and practical legal advice tailored to your needs — whether you’re buying a home, facing a family issue, or planning for the future. We specialise in residential conveyancing, family law (including care proceedings), wills and probate, lasting powers of attorney, court of protection, personal injury claims, and legal services for landlords. Our dedicated team is here to guide you every step of the way with expert advice and a personal touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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4.7

All reviews

(321)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

We appointed Burd Ward to deal with a Court of Protection application, simultaneously, alongside a house sale.
From start to finish, the team we dealt with - Matthew, Jane & Sandra showed total professionalism.
We were kept constantly updated and immediately advised of any developments. Any queries were dealt with swiftly and nothing was too much trouble.
We would have no hesitation in using their services again.

April 16, 2024
Rated 5 out of 5 stars

Absolutely great.

Matthew Barlow took care of our case. He was outstanding! Very professional, and very adept at what he did. There was never a time during this case where we felt stressed. He always kept us to date with where the case was.

I will be using and this solicitors for any future needs and referring to friends and family if needed.

April 15, 2024
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Rated 5 out of 5 stars

It was a daunting experience to have a…

It was a daunting experience to have a will completed. The moment I went into Burd Ward Solicitors I relaxed as all the staff were so welcoming greeting me with a smile. Mathew Barlow my solicitor was professional and supportive helping and advising me through the process at my own pace. I felt confident and looked after.

April 3, 2024
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Rated 5 out of 5 stars

Great Experience on our First House Purchase

Our house purchase was made stress free and very swift even with some issues Jane managed to still make our first house purchase an enjoyable one! I was always able to make contact and get regular updates anytime and was always looked after.

Jane and Hannah were both amazing!! Thank you again!

Would definitely recommend BurdWard to anyone.

March 28, 2024
Rated 1 out of 5 stars

Cowboy Firm

This cowboy firm took so with our conveyancing, they almost lost our buyer.

Waste of space.

March 30, 2023
Unprompted review
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Reply from Burd Ward Solicitors

Dear James,

We had requested additional information from you via Trustpilot, however we have received no response.

We find your review very disheartening to read as it comes almost 2 years after your transaction completed.
Your case completed within our 2 to 3-month estimate to a date agreed by both parties, there is no record on file that you were dissatisfied with this date nor is there any record that your buyer was threatening to pull out of the transaction.
It should also be pointed out that when selling a property, we can only ever progress a case as quickly as the buyer and their solicitors allow.
If you believe this assessment to be incorrect, we welcome you to contact our Client Care Manager, Michael Ward to discuss.

Rated 5 out of 5 stars

Jane and her team were outstanding

Jane and her team were outstanding , we had bought a house after having a bereavement. Jane was so kind and helped us through the process -explaining everything and really looked after us . I would highly recommend Jane and burd ward solicitors as they are so professional and very quickly got everything sorted thank you so much from Sam and Angel

March 17, 2024
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Rated 5 out of 5 stars

Great service

I'm a DV survivor, going through divorce, ex in prison (house joint owned/tenancy), no job, no savings, living in sheltered accommodation...

Ngaire was so sympathetic and calm throughout. That was really needed because at least two of the buyers turned out to be quite nasty! Prisons are a nightmare to deal with too.

So they really had to work for their money with me. Like come up with ideas like sending paperwork to my ex first to return to them then sent to me to fill in so he never saw my personal details. That was really smart.

They were brill from start to finish, honestly. All staff I spoke to were polite and patient.

They'd given the option of capping their fees at the start which I did at £100 over the original quote. So having sales fall through didn't pile up the bills! I was really glad they let me do that.

They were fair and responsible and I always say the best way to judge anybody is by how they treat their most vulnerable customers... Well, I think I'm in that category and I can only sing their praises!

Really happy with the service! Thank you!

February 28, 2024
Rated 5 out of 5 stars

Stress free conveyancing

Over the years, I have spoken to many friends and colleagues when they have been purchasing their first property or, indeed, moving house. Without exception, they have indicated that the process they embark upon is, or has been, a period of stress in their lives. This could have been whether they are doing the right thing in the first place, but also choosing suitable vendors, estate agents or solicitors.
In selling our late parents apartment, it was similarly important that we chose the right solicitors that would act promptly and professionally. In choosing Burd Ward, we not only found them to be highly professional but also to act promptly with any minor issues which arose. Throughout the whole process, we were kept informed at all stages.
I would have no hesitation in recommending Burd Ward to act my behalf again.

March 15, 2024
Rated 5 out of 5 stars

Great service

Great service , always responsive to any calls and make my process of buying a home for the first time very enjoyable and easy to manage .

March 4, 2024
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Rated 5 out of 5 stars

Very highly recommended

Fantastic experience throughout! Mr.Barlow was exceptional in sorting out my legal issue settling a family debt. Great communication and professionalism demonstrated throughout and I can't recommend him or Burd Ward enough. Very grateful for their efforts.

March 8, 2024
Unprompted review

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