Burfield Financial Planning Reviews 

929
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, making interactions pleasant and easy to understand. The service is frequently described as excellent, with people appreciating the clear, honest, and helpful advice tailored to their individual needs. Reviewers highlight the company's trustworthiness and the peace of mind gained from their financial guidance. Many consumers also commend the customer service for its responsiveness and efficiency, ensuring queries are answered promptly. People feel their preferences are valued, and ongoing support helps them make informed decisions about investments and future planning.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often highlighting the professionalism, knowledge, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting clear explanations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our advisor is very helpful, makes things easy to understand and has been available for advice whenever asked. Risks and benefits are explained fully, and options discussed at length. Our advisor demo... See more

Rated 5 out of 5 stars

Had my face to face annual review with Ashley 11 June. He answered any question I had. Kept me fully informed as to how my pension was performing. I would highly recommend Burfield financial. They hav... See more

Rated 5 out of 5 stars

I have been with Burfield for many years now and have ALWAYS found them professional, friendly and totally trustworthy. They are always helpful and I value their customer focus business approach... See more

Rated 5 out of 5 stars

We feel confident with Burfield Financial Planning. The company have provided us with friendly support over several years, with advice and help on our finances. Our preferences are valued, but with gu... See more


Company details

  1. Money & Insurance

Written by the company

Burfield Financial Planning is a pension and retirement and investment specialists. Each adviser in the company has experience in helping clients achieve their pension goals. Our team is at the heart of our business, and is committed to delivering an excellent customer experience for all our clients. We believe you have the right to expect value for money from us, and that is what we constantly strive to deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

929 reviews

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Asks customers to review

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4.9

All reviews

(929)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Informative and friendly service.

Informative and friendly service.
Used easily understandable language avoiding jargon and acronyms. Financial products explained fully and whole process ran smoothly from start to finish

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Pertinent advice, good customer service

Financial advice is a delicate area. I believe Burfield navigate it very well - targeting advice to suit individual customer needs, always on hand to offer guidance, tending towards conservative in advice regarding investments. Never had any issues, always a pleasure to do business.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Making an appointment to see my adviser…

Making an appointment to see my adviser for my annual review was very straight forward and easy to obtain a convenient appointment. The adviser was very knowledgeable and went through the current position of my finances in detail and was able to offer good advise for future planning. Overall, very good service, trustworthy and excellent advice received.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Like part of the family

Burfield is a brilliant company do work with, our Advisor, Dave is incredibly knowledgeable, helpful and understanding. He is like part of the family.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Thorough and comprehensive Annual Review

Peter Jenkins reviewed the previous year for my investments, discussed any changes in circumstances, how they might impact on plans going forward and assessed whether my current investments remained suitable to meet my objectives - a thorough review. He also came up with further tax planning ideas which may well prove to save significant sums.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication and customer service

Excellent communication throughout a frustrating experience with two large firms that Burfields were dealing with on my behalf…really appreciate their customer focus and support throughout - thankfully all sorted now and am extremely grateful to the Burfields team for their tenacity and keeping me updated - very refreshing, would highly recommend their services

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Annual reports

Ashley explained my pension plan and told me of other products that were available he was thorough and professional as he has been since I started.

January 30, 2025
Unprompted review

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