Burfield Financial Planning Reviews 

930
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, making interactions pleasant and easy to understand. The service is frequently described as excellent, with people appreciating the clear, honest, and helpful advice tailored to their individual needs. Reviewers highlight the company's trustworthiness and the peace of mind gained from their financial guidance. Many consumers also commend the customer service for its responsiveness and efficiency, ensuring queries are answered promptly. People feel their preferences are valued, and ongoing support helps them make informed decisions about investments and future planning.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often highlighting the professionalism, knowledge, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting clear explanations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our advisor is very helpful, makes things easy to understand and has been available for advice whenever asked. Risks and benefits are explained fully, and options discussed at length. Our advisor demo... See more

Rated 5 out of 5 stars

Had my face to face annual review with Ashley 11 June. He answered any question I had. Kept me fully informed as to how my pension was performing. I would highly recommend Burfield financial. They hav... See more

Rated 5 out of 5 stars

I have been with Burfield for many years now and have ALWAYS found them professional, friendly and totally trustworthy. They are always helpful and I value their customer focus business approach... See more

Rated 5 out of 5 stars

We feel confident with Burfield Financial Planning. The company have provided us with friendly support over several years, with advice and help on our finances. Our preferences are valued, but with gu... See more


Company details

  1. Money & Insurance

Written by the company

Burfield Financial Planning is a pension and retirement and investment specialists. Each adviser in the company has experience in helping clients achieve their pension goals. Our team is at the heart of our business, and is committed to delivering an excellent customer experience for all our clients. We believe you have the right to expect value for money from us, and that is what we constantly strive to deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

930 reviews

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4.9

All reviews

(930)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm very happy with Burfield

I've been retired for almost 12 months but continue to leave my pension invested therefore it is vital my it continues to grow in order to provide the lifestyle we are accustomed to. Ashley Clark at Burfield undertakes an annual review to ensure my pension is fit for purpose. In addition Ashley has offered guidance relating to my ISA investments which are not handled by Burfield to which I'm extremely grateful.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent advice.

We have been using Burfield Financial Planning for ten years and have been very happy with the service and advice we have been given.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

I have been a Burfield client for many years. They have assisted wonderfully with my pension and investment needs as I transitioned from employment into retirement. Ashley Clark always goes the extra mile, providing a detailed analysis of my finances, and works 'outside the box' in terms of market advice, and help with external products. Very friendly, and I would have no hesitation in recommending him and Burfield to any relation or friend.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

All very professional …

All very professional and explained very well. Always hives honest and unbiased opinions. Never any hard selling just facts and figures for you to make your decisions.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Financial therapy

The staff at Burfield are polite considerate and caring , down to earth people with excellent advice. If you come off the tracks they will take the time and use all their energy to put you back on.
Brilliant service.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

Year on year brilliant service provided by Peter Jenkins. Review is carried out in a very professional and detailed manner. If I ever need to speak to Peter during the year he is always available

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

personal and tailored advice

I always feel that I receive personal and tailored advice and information. I completely trust that my investments are handled with my best interests at heart.

I feel I can approach you at any time for honest sound advice, which is reassuring.

July 9, 2024
Unprompted review
Rated 1 out of 5 stars

Your out-of-date website has wasted my time

I signed up for a Pension Review with Pensions Advice UK. Page on their website: /free-pension-review/, title: Do you have £15,000
or more of Pension Savings? The page clearly states that you need £15000 or more to request a call back with an expert. One week later and nobody has contacted me. Upon calling them I was told I didn't have enough to qualify for a review with one of their experts. I explained that THEIR website clearly says anything above £15000 will qualify, she said "the website needs/is being updated". Thank you for wasting my time.

July 29, 2024
Unprompted review
Burfield Financial Planning logo

Reply from Burfield Financial Planning

Dear Andrew,
I hope this message finds you well. I am writing in response to the review you recently left on our website, burfieldfp.co.uk, regarding your experience with Pensions Advice UK.

Firstly, I want to express my sincere apologies for the inconvenience and frustration you experienced. However, I must clarify that our company, Burfield Financial Planning, is not associated with Pensions Advice UK.
It seems there has been a misunderstanding, as we do not offer the services you mentioned in your review.
To ensure you receive the assistance you need, I recommend contacting Pensions Advice UK directly through their official website or customer service channels.

Kind Regards,


Burfield FP

Rated 5 out of 5 stars

Excellent Pensions Advice

Over the last two years I have been consulting with Burfields around planning towards retirement. This became a reality this year, as my circumstances changed. Over the process of creating a pension there were a number of a number of unexpected challenges thrown up. In the absence of clarity or urgency from the company holding my pension fund the Burfield team clearly went the extra mile to research, double check and provide invaluable advice. As a result I couldn’t be happier, as the projections proved to be spot on.

I would like to thank the team for their hard work and excellent communication. In particular I’d like to recognise David Parker who has been brilliant throughout the whole process - patient, approachable, knowledgeable and nothing seemed too much trouble.

I cannot recommend Burfields highly enough - thanks once again !

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Fantastic, so polite, so professional and so prompt. It’s almost as if you are as important as anybody, even you’re not rich. They treat you as if you are.

June 7, 2024
Unprompted review

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