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Review summary

Created with AI, based on recent reviews

Looking at 4,542 reviews, reviewers had a great experience with this company. Customers consistently praise the products, especially the phone cases, for their beautiful designs, high quality, and durability, often noting they protect phones effectively even after frequent drops. Many reviewers appreciate the aesthetic appeal, with some mentioning that the cases turn their phones into fashion statements and receive many compliments. The customer service is frequently highlighted as excellent, with representatives being prompt, helpful, and efficient in resolving issues like warranty claims or order mistakes. However, some customers experienced issues with delivery times, finding them longer than anticipated or encountering problems with tracking and receiving their orders. A few other people also felt that the quality of materials had declined over time, with cases cracking or prints fading more quickly than previous purchases, and some accessories like magsafe features or watch bands not functioning as expected. Conversely, a small portion of people were dissatisfied with customer service, citing slow communication, unhelpful responses, or a lack of proactive support when issues arose.

What people talk about most

Product

Consumers find product quality to be positive, with many praising the variety of options and beautiful... See more

Quality

People report positive experiences with quality, with many reviewers describing products as gorgeous,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick delivery times, some... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences such as... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the prompt, helpful, and kind... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since learning about them, I have always bought and been satisfied by Burga phone cases. Beautiful designs with a sturdy construction that can handle frequent drops; these cases always last between... See more

Company replied

Rated 5 out of 5 stars

I treated myself to four Burga cases, one for every season, and they’ve completely exceeded my expectations. Each design captures its season beautifully — fresh and bright for spring, bold for summer... See more

Company replied

Rated 5 out of 5 stars

I ordered my phone case & was contacted via email soon after ordering. The enthusiasm I felt from the company was good plus they sent me many updates re purchase. Seeing my phone case in my hand wow... See more

Company replied

Rated 5 out of 5 stars

These are pricey so I’m hopeful the quality matches the cost, but I had to interact with their customer service department and they were extremely prompt, helpful, and kind. I did not need the hyperbo... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

We make beautiful & stylish, yet protective phone cases. Two styles: Ultra-Thin & Protective 2 Piece. Free Shipping. Up your case game! Shop BURGA now.


Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the product

I love the product. Its beautiful. Easy to use. Great workmanship. It appeared to take a while to receive my order but once I received I was satisfied.

May 26, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We're thrilled to hear you're loving your purchase! 💫

Your support means the world to us, and we truly appreciate your understanding about the delivery time - we’re always working to make our customers experience even better.

Cheers,
BURGA

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Rated 5 out of 5 stars

The quality of the product was amazing

The quality of the product was amazing! Their packaging was top notch and their customer service was so sweet and kind.

April 14, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We’re over the moon to hear that you’re loving your purchase and that our team could be of help! It’s always our goal to make your experience amazing, and your feedback truly brightens our day! 💃

We’re excited for your next visit!

Cheers,
BURGA

Rated 5 out of 5 stars

They are helpful

They are helpful. Teir products are hight quality.

May 26, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Thank you so much for the lovely words! 💖 We’re thrilled to hear that both your purchase and the support you received left a great impression.

Creating a smooth and enjoyable experience is always our goal, so feedback like this genuinely makes us smile ✨

Warm wishes,
BURGA

Rated 5 out of 5 stars

Great experience

Love my phone cases and they have great customer service, responded really fast and were very helpful!

May 26, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Reading your review absolutely made our day! ✨ We’re so happy to hear that you’re loving your purchase and that our support team could help make the experience even better.

Knowing you felt well taken care of truly means the world to us 🤍

Lots of love,
BURGA

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Rated 5 out of 5 stars

Awesome Phone Cases!!!

High quality phone cases that are unique and one of a kind!!!

May 25, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

Your review made our day!

It’s awesome to hear that you’re loving your BURGA goodies. Thank you for sharing the love - hope to see you back again soon!

Sending all the good vibes your way,
BURGA 🤍

Rated 5 out of 5 stars

Easy Gift card purchase for user’s…

Easy Gift card purchase for user’s choice of your products.

May 26, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We’re thrilled to hear this! Thank you for choosing us - we can’t wait to see you again soon!

Catch you later,
BURGA 🤍

Rated 4 out of 5 stars

Got the product it’s wonderful….. translation issues

Got the product it’s wonderful!!!! I did not like the tracking was in Lithuania and I could not translate it to English. Until the product arrive I was worried that it may have been a scam. Thankfully it wasn’t

May 5, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

Thanks so much for your review - we’re so happy to hear you’re loving your purchase! 🤍 We totally get that sometimes things don’t go perfectly, but your feedback means the world to us, and we’re always looking for ways to improve.

Looking forward to having you back next time for an even better experience! ✨

Catch you soon,
BURGA

Rated 5 out of 5 stars

Delivery was quicker than I expected

Delivery was quicker than I expected, considering it being shipped from far away. But the best part is the QUALITY and strength of the magnet for my kindle case. The designs are also aesthetically pleasing.

May 16, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi!

Woohoo! We’re so happy you’re loving your purchase! 🥰

It’s always our goal to make your experience amazing, and we’re thrilled we hit the mark. Can’t wait to have you back again!

Much love,
BURGA

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Rated 5 out of 5 stars

Amazing design

Amazing design, quick international shipping, nice packaging, worth every penny !!

May 1, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there,

This just made our day! 🥰 We’re so glad you love your purchase and had such a great experience with us. We’ll be here whenever you’re ready to shop again - hope to see you soon!

Cheers,
BURGA

Rated 5 out of 5 stars

Really great quality phone cases

Really great quality phone cases! These are now my go to!

May 26, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey!

Thanks a million! 🤍 Knowing you’re enjoying your purchase totally makes our day. We’ll be here, ready to welcome you back anytime!

Much love,
BURGA

Rated 5 out of 5 stars

The phone cases that I ordered are beautiful and worth the wait

The phone cases that I ordered are beautiful and of good quality, but I would caution someone in the US on ordering if you're really impatient. No fault on Burga, but my package sat at customs here for weeks. They were absolutely worth the wait in my opinion though!

April 27, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

So happy to hear you had a great experience! 🌟 We know a little hiccup can happen sometimes, and we truly appreciate your patience. Your feedback helps us fine-tune every detail, and we’re always working to make things even smoother.

Looking forward to next time! ✨

Much love,
BURGA

Rated 4 out of 5 stars

I LOVEEEEEEEEEEEEEEEEEEEE my product

I LOVEEEEEEEEEEEEEEEEEEEE my product. I did expect for the battery pack to charge my phone 100%, but it goes to 70% max (from empty).

May 4, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

You just made our day! 🤍 So glad to hear you’re enjoying the product. We know there’s always room for improvement, but your feedback helps us get one step closer to making everything perfect.

We can’t wait to see you back! 🌟

Take care,
BURGA

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Rated 5 out of 5 stars

I love Burga phone cases

I love Burga phone cases. The cases are of great quality and they have plenty of options to choose from. This company is my go to always!!

May 25, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

Your review? Pure sunshine! ☀️ We’re so grateful for your support – it’s customers like you who make our hearts full. Thanks for being a part of the BURGA world!

Lots of sparkle,
Your BURGA ✨

Rated 5 out of 5 stars

beauty and durability

My beautiful case lasted 7 years and protected my phone against uncountable falls. I now got a new phone, so I came back to Burga.

May 25, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello!

This kind of feedback? Straight to our hearts. 💌
We’re so happy you had such a great time with BURGA - that’s always the goal.

Until next time!
BURGA

Rated 5 out of 5 stars

Great sturdy case with brilliant…

Great sturdy case with brilliant matching power bank. The customer service teams reply very quickly and they are super helpful.

May 15, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We’re over the moon to hear that you’re loving your purchase and that our team could be of help! It’s always our goal to make your experience amazing, and your feedback truly brightens our day! 💃

We’re excited for your next visit!

Cheers,
BURGA

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Rated 5 out of 5 stars

Just loved the product

Just loved the product. It’s to my expectations and it’s great.

May 18, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

We’re so happy to hear you’re satisfied and can’t wait to see you again! 🥰

Love,
BURGA

Rated 4 out of 5 stars

Great purchases that will not feel regretted

Four stars are for great buy, excellent quality, beautiful designs and nicely packed.
Missing one star is for long delivery time and lacked of updated delivery schedule!

May 21, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We’re so happy to hear that you’re loving the products! 🤍 Your feedback means a lot to us.

Transit times can vary, but we truly appreciate your patience. We’re always working on improving the shipping experience.

Love,
BURGA

Rated 5 out of 5 stars

It took a while but they made it right

I initially had an issue with a product then unfortunately communication at times was slower than I’d hoped and it took quite a while to reach a final outcome. That said, I genuinely appreciate the way Burga ultimately handled the situation.

After I left a fair but negative Trustpilot review, their team reached out directly, listened, and worked with me toward a resolution which I truly appreciated. While the experience tested my patience initially, I think it’s important to acknowledge when a company makes a genuine effort to make things right. Burga did exactly that. Their willingness to step in, resolve the issue professionally, and restore confidence in their brand deserves recognition.

May 4, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey!

Thanks a ton for your review! 🌸 We’re over the moon that you’re enjoying your time with us. A little hiccup here and there is nothing we can’t handle, and we’re already making things even smoother for your next visit.

Catch you soon for a flawless experience! ✨

Cheers,
BURGA

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