Since learning about them, I have always bought and been satisfied by Burga phone cases. Beautiful designs with a sturdy construction that can handle frequent drops; these cases always last between... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I treated myself to four Burga cases, one for every season, and they’ve completely exceeded my expectations. Each design captures its season beautifully — fresh and bright for spring, bold for summer... See more
Company replied
I ordered my phone case & was contacted via email soon after ordering. The enthusiasm I felt from the company was good plus they sent me many updates re purchase. Seeing my phone case in my hand wow... See more
Company replied
These are pricey so I’m hopeful the quality matches the cost, but I had to interact with their customer service department and they were extremely prompt, helpful, and kind. I did not need the hyperbo... See more
Company replied
Company details
Written by the company
We make beautiful & stylish, yet protective phone cases. Two styles: Ultra-Thin & Protective 2 Piece. Free Shipping. Up your case game! Shop BURGA now.
Contact info
Gaiziunu G 5-423, 50129, Kaunas, Lithuania
- hello@burga.com
- burga.com
4.1
Great
24K reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great sturdy case with brilliant…
Great sturdy case with brilliant matching power bank. The customer service teams reply very quickly and they are super helpful.
May 15, 2026
Unprompted review
Reply from BURGA
Hello there,
We’re over the moon to hear that you’re loving your purchase and that our team could be of help! It’s always our goal to make your experience amazing, and your feedback truly brightens our day! 💃
We’re excited for your next visit!
Cheers,
BURGA
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Reply from BURGA
Hey there,
A big thank you! 🤍
So happy you love your purchase. We’ll be waiting to welcome you back anytime!
Much love,
BURGA
Just loved the product
Just loved the product. It’s to my expectations and it’s great.
May 18, 2026
Unprompted review
Reply from BURGA
Hi there!
We’re so happy to hear you’re satisfied and can’t wait to see you again! 🥰
Love,
BURGA
Great purchases that will not feel regretted
Four stars are for great buy, excellent quality, beautiful designs and nicely packed.
Missing one star is for long delivery time and lacked of updated delivery schedule!
May 21, 2026
Unprompted review
Reply from BURGA
Hello there,
We’re so happy to hear that you’re loving the products! 🤍 Your feedback means a lot to us.
Transit times can vary, but we truly appreciate your patience. We’re always working on improving the shipping experience.
Love,
BURGA
It took a while but they made it right
I initially had an issue with a product then unfortunately communication at times was slower than I’d hoped and it took quite a while to reach a final outcome. That said, I genuinely appreciate the way Burga ultimately handled the situation.
After I left a fair but negative Trustpilot review, their team reached out directly, listened, and worked with me toward a resolution which I truly appreciated. While the experience tested my patience initially, I think it’s important to acknowledge when a company makes a genuine effort to make things right. Burga did exactly that. Their willingness to step in, resolve the issue professionally, and restore confidence in their brand deserves recognition.
May 4, 2026
Unprompted review
Reply from BURGA
Hey!
Thanks a ton for your review! 🌸 We’re over the moon that you’re enjoying your time with us. A little hiccup here and there is nothing we can’t handle, and we’re already making things even smoother for your next visit.
Catch you soon for a flawless experience! ✨
Cheers,
BURGA
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Scam Service, Faulty product
Gorgeous case, but magsafe is not working. Initially asked for a new case to be sent. Have now sent more than 6 emails requesting a refund and return label. The horrible customer service made me want to completely avoid this company despite having great designs. Truly scamming behavior.
Edit: Remarkable how quickly they responded after this review went up with a refund...
May 23, 2026
Unprompted review
Reply from BURGA
Hello,
We’re really sorry to hear things didn’t go as expected. That’s not the experience we want for our customers, and we’d love the chance to make things better! We’ve sent a request via Trustpilot to get more details about your order. Looking forward to finding a solution together. 🤍
Best regards,
BURGA
Great selection!
Great selection of cases for my phone. I found the best one yet! Easy shopping experience.
May 24, 2026
Unprompted review
Reply from BURGA
Hey there!
Your review just sprinkled a little extra sunshine on our day! ☀️ Knowing you had a great experience makes us do a little happy dance. 💃Here’s to many more stylish moments together!
Stay fabulous,
BURGA team 🤍
Great quality products
Great quality products, do exactly what they supposed to 😃
May 24, 2026
Unprompted review
Reply from BURGA
Hello there,
Your review made our day!
It’s awesome to hear that you’re loving your BURGA goodies. Thank you for sharing the love - hope to see you back again soon!
Sending all the good vibes your way,
BURGA 🤍
Return/exchange process is very poor
Straight after placing my order, I tried to cancel ( within 10 minutes of ordering) in order to order a different case and received an email the next day saying they had already shipped and that I need to return it, pay for shipping and return to an address in Lithuania? I've emailed to explain I'm based in Dubai so this will be extremely costly and haven't received a response. The return process is very long / difficult and seems very unprofessional. I was considering doing an exchange as I had bought the wrong case but Burga's response has completely put me off
May 24, 2026
Unprompted review
Reply from BURGA
Hi there,
Thanks for reaching out and sharing what happened. We’re sorry this didn’t go as smoothly as it should have. One of our support specialists will be in touch with you shortly to help sort this out. We’re here to make things right. ✨
Warm regards,
BURGA
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Lots of variety
May 24, 2026
Unprompted review
Reply from BURGA
Hello there,
We’re thrilled to hear this! Thank you for choosing us - we can’t wait to see you again soon!
Catch you later,
BURGA 🤍
Love everything ive purchased and the…
Love everything ive purchased and the quality is unreal.
May 24, 2026
Unprompted review
Reply from BURGA
Hello,
Thank you! 🤍 We’re over the moon that you’re enjoying your purchase. Looking forward to seeing you again!
Best wishes,
BURGA
5 star customer service
I can’t thank the BURGA team enough for their excellent customer service! I had an issue with a faulty case over heating my phone and they promptly refunded me. Thank you so much.
May 24, 2026
Unprompted review
Reply from BURGA
Hi there,
Thank you so much for sharing your experience with us. We’re really sorry that things didn’t go as smoothly as they should have - no one deserves that kind of frustration, and we truly appreciate you letting us know.
One of our support agents has already reached out to you directly so we can take proper care of this and make sure everything is sorted in a way that feels right for you.
We genuinely want to turn this around.🤍
Warmly,
BURGA
Third time ordering. I 🩷 BURGA quality!
Easy to follow when ordering.
Love ❤️ your products xx
BURGA has the best quality & most durable phone cases I have ever tried, & I have tried a lot. I also love how many beautiful designs there are to choose from. I am looking forward to trying my new matching drink bottle. I know I will 🖤 it also. I chose MAGNETIC! Classic!
May 24, 2026
Unprompted review
Reply from BURGA
Hi there!
Now that’s what we love to hear! 🤍 A top-tier experience for a top-tier customer - sounds like a perfect match. Thanks for making our day! ✨
Big love,
BURGA
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Easy to use website
Easy to use website.
Lot's of choice
Variety of products.
Ordered a drinking bottle. Looks very good.
May 24, 2026
Unprompted review
Reply from BURGA
Hi!
You just made our day brighter - we’re so happy you’re loving your experience with us. 🙌
Thanks for sharing your thoughts!
Sending smiles your way,
your BURGA team ✨
Great selection
Great selection! I've used their covers for years! Durable and pretty. ♡
May 23, 2026
Unprompted review
Reply from BURGA
Hello there,
Your review made our day!
It’s awesome to hear that you’re loving your BURGA goodies. Thank you for sharing the love - hope to see you back again soon!
Sending all the good vibes your way,
BURGA 🤍
When are the THIN IPHONE CASES coming…
When are the THIN IPHONE CASES coming back???
The Tough MagSafe case just is NOT the same as the previous thin cases, which make the phone feel significantly thinner!!!
BURGA will have lost me as a customer if those thin cases don't return. That's just the reality. Maybe I should even make my own company to produce those cases? Ridiculous.
May 23, 2026
Unprompted review
Reply from BURGA
Hey there! ✨
Thanks for taking a moment to tell us about your experience. We always aim to wow our customers, and we’re sorry to hear your order didn’t quite hit the mark! 🤍 We’d love to see what we can do to turn this around. We’ve sent you a request via Trustpilot for your order details, or you can drop us a message at hello@burga.com - we’re here to help! 💌
Best regards,
BURGA
Awful quality
Awful quality. I bought this case for my iPhone 12 mini, and it’s just a piece of overpriced plastic that doesn't even fit correctly. In fact, it already cracked at the corners just from me trying to put it on my phone—I haven't even dropped it! It’s incredibly discouraging, and it does absolutely nothing to protect the device. Save your money.
April 14, 2026
Unprompted review
Reply from BURGA
Hello!
We always appreciate hearing from our customers - thank you! Your experience matters to us, and we’re sorry that your order wasn’t exactly what you hoped for. We’d love a chance to make things better! 🤍We’ve sent a request via Trustpilot for your order details, but you can also reach us at hello@burga.com so we can find the best solution together. Looking forward to hearing from you!
Best regards,
BURGA
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Reply from BURGA
Hey there!
Your review just sprinkled a little extra sunshine on our day! ☀️ Knowing you had a great experience makes us do a little happy dance. 💃Here’s to many more stylish moments together!
Stay fabulous,
BURGA team 🤍
Best shopping experience ever
Best shopping experience ever! Beautiful products and their customer support was above and beyond anywhere I’ve ever shopped! Will definitely be shopping here again..if you’re on the fence.. just do it! You will not regret it 🖤
May 22, 2026
Unprompted review
Reply from BURGA
Hello!
Nothing makes us happier than knowing you had a smooth and enjoyable shopping experience! We’re all about making every order feel special - just like you. 🤍
Big thanks for your support,
Team BURGA
Customer service
After a few emails regarding a wrongly sized item, I still feel like no one is actually reading my messages.
I ordered 4 phone cases for the same phone model. 3 arrived correctly, but 1 was for the wrong size. I clearly explained multiple times that I had double-checked my order before purchasing, yet I keep receiving standard copy-paste responses that don’t address what I’m actually saying.
Instead of genuinely looking into the issue, I’m simply being told to pay for return shipping myself.
UPDATE:
I’m very happy that BURGA responded very quickly to my initial review and immediately offered a solution. I really appreciate how fast and customer-friendly they acted. The issue was resolved smoothly, and I’m very satisfied with the way everything was handled. Great service!
May 22, 2026
Unprompted review
Reply from BURGA
Hey there!
Thank you for your honesty - it means the world to us. If your BURGA didn’t bring the joy we aim for, we definitely want to fix that!
Request for your order details is already sent via Trustpilot. 💌
Let’s make this a better experience together! ✨
Best regards,
BURGA
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