While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,542 reviews, reviewers had a great experience with this company. Customers consistently praise the products, especially the phone cases, for their beautiful designs, high quality, and durability, often noting they protect phones effectively even after frequent drops. Many reviewers appreciate the aesthetic appeal, with some mentioning that the cases turn their phones into fashion statements and receive many compliments. The customer service is frequently highlighted as excellent, with representatives being prompt, helpful, and efficient in resolving issues like warranty claims or order mistakes. However, some customers experienced issues with delivery times, finding them longer than anticipated or encountering problems with tracking and receiving their orders. A few other people also felt that the quality of materials had declined over time, with cases cracking or prints fading more quickly than previous purchases, and some accessories like magsafe features or watch bands not functioning as expected. Conversely, a small portion of people were dissatisfied with customer service, citing slow communication, unhelpful responses, or a lack of proactive support when issues arose.

What people talk about most

Product

Consumers find product quality to be positive, with many praising the variety of options and beautiful... See more

Quality

People report positive experiences with quality, with many reviewers describing products as gorgeous,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick delivery times, some... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences such as... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the prompt, helpful, and kind... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since learning about them, I have always bought and been satisfied by Burga phone cases. Beautiful designs with a sturdy construction that can handle frequent drops; these cases always last between... See more

Company replied

Rated 5 out of 5 stars

I treated myself to four Burga cases, one for every season, and they’ve completely exceeded my expectations. Each design captures its season beautifully — fresh and bright for spring, bold for summer... See more

Company replied

Rated 5 out of 5 stars

I ordered my phone case & was contacted via email soon after ordering. The enthusiasm I felt from the company was good plus they sent me many updates re purchase. Seeing my phone case in my hand wow... See more

Company replied

Rated 5 out of 5 stars

These are pricey so I’m hopeful the quality matches the cost, but I had to interact with their customer service department and they were extremely prompt, helpful, and kind. I did not need the hyperbo... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

We make beautiful & stylish, yet protective phone cases. Two styles: Ultra-Thin & Protective 2 Piece. Free Shipping. Up your case game! Shop BURGA now.


Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

worth it

paying a medium price for a high quality product. pretty fun and cute too ^^ the only place I could find an actually good looking flipz 7 case.

May 5, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello,

Thank you! 🤍 We’re over the moon that you’re enjoying your purchase. Looking forward to seeing you again!

Best wishes,
BURGA

Advertisement
Rated 5 out of 5 stars

The product was better than expected

The product was better than expected. Communication was amazing.

May 4, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

Your kind words made our day! ✨ We’re thrilled to have made your experience great and look forward to next time!

Warm regards,
BURGA

Rated 5 out of 5 stars

Website is very easy to navigate

Website is very easy to navigate, great products and sales

May 23, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

You’ve made us smile! ☀️ We’re so happy to have met your expectations and can’t wait for your next order!

Cheers,
BURGA

Rated 5 out of 5 stars

Quality is unmatched

Quality is unmatched! I absolutely love everything I purchased. A big surprise to me - the magnetic ring holder is incredibly strong and I can carry the phone holding just the ring with no concerns about it separating from the phone case. Love love love!

May 21, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey!

Thanks a million! 🤍 Knowing you’re enjoying your purchase totally makes our day. We’ll be here, ready to welcome you back anytime!

Much love,
BURGA

Rated 5 out of 5 stars

Very nice stuff

Very nice stuff

May 22, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey!

Your kind words and stars truly brightened our day! ✨ Thanks for sharing the love - we’re already excited for your next order!

Best wishes,
BURGA

Advertisement
Rated 5 out of 5 stars

Cute and nice quality

Really pleased with the quality and appearance of the products I ordered several phone cases for myself and daughters and AirPod Case and power bank et cetera. All of them look great. I haven’t used the power bank that I bought for myself very much so I can’t comment on its ability to charge well et cetera, but it is definitely cute!

May 22, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

We’re so happy to hear you’re satisfied and can’t wait to see you again! 🥰

Love,
BURGA

Rated 5 out of 5 stars

BURGA overall review

I’ve known about burga for a while now and I always see myself going back to this brand everytime
I drop my phone atleast once every single day and my phone is THRIVING because of the protection and overall quality of the product yet another reason is just because of their super trendy and variation of collections anything from a super summer in Italy vibe to this dark lana del Rey vibe they have something for everything and I’m not even joking when I say that I literally view them as South Africa’s CASETiFY even though they’re not even based in SA I’ll always go back to this brand love love love

May 22, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

Yay, we’re so happy to hear you’re loving your purchase!🥰 It makes us so happy knowing you had a great experience with us.

We’ll be waiting to wow you again next time!

Catch you soon,
BURGA team🤍

Rated 5 out of 5 stars

quick easy service

quick easy service - lovely quality case

May 4, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

You’ve made us smile! ☀️ We’re so happy to have met your expectations and can’t wait for your next order!

Cheers,
BURGA

Rated 5 out of 5 stars

quick and easy

quick and easy

May 22, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey!

We’re so grateful for your positive review and can’t wait to welcome you back again soon! 🙌

Warm regards,
BURGA

Advertisement
Rated 5 out of 5 stars

Good selection of phone covers

May 22, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey hey!

Your sweet words totally made our day - thank you! 🥰 We’re beyond grateful and can’t wait to welcome you back anytime.

Much love,
BURGA

Rated 5 out of 5 stars

The delivery was really speedy

The delivery was really speedy, the items that I brought are really well made. Really pleased with the whole process

May 8, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We’re so happy to hear that you’re pleased with both the delivery speed and product quality! We always aim to deliver a fantastic experience, and it’s wonderful to know we’ve met your expectations.

Looking forward to welcoming you back soon!
BURGA 🤍

Rated 1 out of 5 stars

Apple Watch band not fit for purpose

I purchased a leather Apple Watch band. I have an average ladies wrist size but it was too big even on the largest hole. There was no information about wrist sizing on their website. As a result, when used, it hangs as a misshapen bangle and many functions of the Apple Watch do not work. Eg exercise data. Burga’s response was to offer me a 15% discount even though the total outlay was close to $100AUD (useless!!)They also failed to publish my one star review on their website. Terrible customer service and a lack of honesty about the fitness of their product.

April 23, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there!

We’re all about good vibes and great products - so we’re sorry to hear this one missed the mark! We’d love to make things right.

Our customer support team will reach out to you via email so we can take a closer look at the issue and explore the best way to make your experience with BURGA a better one.🤍

Hearing from customers like you helps us enhance our products and the experience for everyone.

Best regards,
BURGA

Rated 5 out of 5 stars

Lots of cases to chose from

Lots of cases to chose from

May 21, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there,

Wow, thanks for the 5-star shine! 🌟We're over the moon to hear you loved the BURGA experience. Catch you later for more awesome finds! 💫

With love,
BURGA

Advertisement
Rated 5 out of 5 stars

Beautiful cases

Beautiful cases. But the post office in Mexico, is very bad service. I would like to send me by another delivery company.

May 21, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey there!

Thanks so much for your review - we’re so happy to hear you’re loving your purchase! 🤍 We totally get that sometimes things don’t go perfectly, but your feedback means the world to us, and we’re always looking for ways to improve.

Looking forward to having you back next time for an even better experience! ✨

Catch you soon,
BURGA

Rated 5 out of 5 stars

I was very happy with the quality of my…

I was very happy with the quality of my purchase even though the phone case broke a couple months in. The customer service team was so lovely and sent me an upgraded phone case for free!

May 21, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there,

We’re beyond happy to hear that you had such a positive experience with our customer support! 💫

Our team always aims to be there whenever help is needed, so hearing this kind of feedback truly brightens our day 🤍

Hope to see you back again soon!
BURGA

Rated 5 out of 5 stars

Amazing designs

Amazing designs, quick delivery

April 23, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello!

Nothing makes us happier than knowing you had a smooth and enjoyable shopping experience! We’re all about making every order feel special - just like you. 🤍

Big thanks for your support,
Team BURGA

Rated 5 out of 5 stars

This is my second BURGA phone case and…

This is my second BURGA phone case and loved the first one and that's the reason for buying another. Love the design and how durable the cases are. Hardly any damage despite dropping my phone often. Protects phone and looks good. No issues with ordering from the website.

May 21, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hello there!

You just sprinkled some extra joy into our day! 🌟 Shopping should always feel this good, and we’re so glad you felt the BURGA magic.

Sending good vibes,
BURGA Team

Advertisement
Rated 4 out of 5 stars

Excellent

Excellent customer service. Good quality products, but they are pricey.

May 7, 2026
Unprompted review
BURGA logo

Reply from BURGA

"Hello there,

Thanks so much for your review! We truly appreciate that you value the quality of our products. We understand that prices can be a consideration, but we aim to ensure that you’re receiving premium products that stand the test of time.

Kind regards,
BURGA 🤍

Rated 5 out of 5 stars

Superb quality and beautiful designs

Superb quality and beautiful designs. I have made repeat purchases.

May 21, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hey hey!

Your sweet words totally made our day - thank you! 🥰 We’re beyond grateful and can’t wait to welcome you back anytime.

Much love,
BURGA

Rated 5 out of 5 stars

Burga is the best 👌

I love the bundle deal and love the designs. I will definitely be back for more.

May 21, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi!

Well, well, well… someone just dropped the sweetest review! 😏
We’re all about making your experience as good as your BURGA goodies. Glad we nailed it!✨See you next time for another round.

Stay fabulous,
BURGA

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look