Revolut Reviews 416,287

I run a regulated‑banking advisory firm, so I don't say this lightly: Revolut Business support is the worst I have encountered from any financial institution.
A €36k payment from a client landed in our Revolut Bank UAB account in early March 2026. It was frozen on arrival. Five months later (!) it is still frozen, and in that time Revolut has:

- given no formal written explanation of the legal basis for roughly four weeks, and still no proper notice;
- told me at least three times that the payment was "approved and being processed", each time untrue;
- confirmed in writing that the funds would be reverted by 23 May 2026 — they were not;
- sent me the same upload link dozens of times that fails with an error, then told me to use an in‑app "Information request" banner that does not exist on my account;
- rotated me through dozens of agents and "specialist teams," each repeating the same script: "rest assured," "highest priority," "we'll update you" with zero progress;
- left multiple formal complaints without ever issuing a final response.

I understand checks happen. What is indefensible is 5(!) months with no written reason, no reference, no timeline, and no way to reach anyone with authority; only a chat function that resets the same answers.
I have now submitted 6 or 7 formal complaints requesting a final response letter, a GDPR data request, and I am escalating to the Bank of Lithuania as Revolut Bank UAB's supervisory authority.

If anyone at Revolut with actual authority reads this: my case reference is 61352-33379-60179. I would welcome a substantive reply, not another script.

It's so easy to make payments in most countries in any currencies 👍!

Works good in everything I need so far. Thank You!

Everything

Join the company 12 months ago, best thing I've ever done, The interest earned every day is a game changer for me ,Keep doing what you do happy days👍🏻

THE WEBSITE IS EASY TO NAVIGATE AND THE TRANSFERS ARE PROMPT.

Revolut is excellent for card payments, wallet-to-wallet transfers, investments, and foreign exchange transactions.

However, some app updates can disrupt the organisation of watchlists, requiring users to spend time setting them up again.

Easy to use even abroad, transfer money in via bank or phone wallet instantly and use instantly- app makes it easy to track and spend when needed. Always get latest exchange rate and minimum fees - what’s not to like???

I am very satisfied with Revolut.

They provide perfect service.

I went on a trip to another country and it was so easy to pay with my phone with the digital Revolut card. I didn’t need to change my money which was a huge perk for me. I use this card a lot and I don’t pay anything more than necessary. I really recommend this app.

I have an immediate overview of my account status, I can check the account at any time and possibly adjust a part or simply set the currency.

Easy to transact and use while overseas travel. Great card to have in the wallet. Clear visibility of a transaction converted in Local currency. Now with Revolute becoming a bank it would be great to see if the account holders benefit with shares as other banks do.

I redeemed 2 passes to use Enfidha airport lounge. As the advertised menu wasn't available, the lounge voided them.

Revolut won't refund/reinstate as they consider them used! A redeemed pass should represent a valid service being provided. In this case, the service was not delivered as advertised, and the pass was subsequently voided by the lounge.

Nor would they provide me with the pass numbers. Absolute scam and terrible customer service. They seem its acceptable to pay for 2 passes but not be able to use them.

I have downgraded my package. Awful customer service

We raised this issue with your team several days ago, but we have not received any response yet. The level of customer service has been extremely poor, and the delay is unacceptable. We would appreciate an immediate update on this matter.

Perfect, go go F1.

Transparent system, lot of kind of investments.

I understand you would like to speak to a manager; however, trust me when I say that I will do my best to help you as much as I can. Please give me a chance to assist you.
We completely understand your frustration, and we apologize for the severe disruption and financial stress this delay is causing your business. We want to firmly assure you that your funds are entirely secure and are absolutely never used for our business operations; the restriction is strictly due to necessary compliance and regulatory reviews.
Furthermore, we recognise how critical this timing is for your daily operations, and we are actively tracking your account so we can provide you with a clear resolution the exact second we have their update.

Revolt

Me
This is my business account and these are my funds. I do not understand why Revolut continues to hold my money for such an extended period without providing a clear explanation or resolution date.
If additional funding is required for your business operations, it should not come from restricting customer accounts and withholding access to their money. The ongoing delay is causing significant financial loss and disruption to my business. I expect this matter to be resolved immediately or escalated to a senior manager for urgent review.

Me

Hello not only me if you see your reviews at trust pilot came in this month ‘what people saying same as me.if so many people saying same so something must wronge in your side .
Why so many bad reviews come in this month.

Hi Saima my name is Jackie, and I'm here to support you today.
I understand your frustration, and I can see why reading similar experiences from other customers would reinforce your concern that something isn't working as it should on our end.
As a regulated financial institution, we are bound to carry out standard security checks, which sometimes means temporarily limiting access to an account while this process is completed. I've reviewed your profile and can confirm that your case is actively being assessed. The restriction will only remain in place for as long as these checks require, not a moment longer.
Once there is a definitive outcome, you will receive both an in-app notification and an email clearly outlining what has been decided and what this means for your account access going forward
Revolut

JIn my opinion, your handling of this matter raises serious concerns. Similar issues have been challenged in courts across various jurisdictions, where delays in providing access to customer funds have caused significant financial difficulties for businesses.
We entrusted your institution with our money for safekeeping and to support our business operations. Instead, we have experienced prolonged restrictions, repeated delays, and a lack of clear communication. As a result, our business has suffered substantial losses, disruption to supplier payments, and damage to commercial relationships.
The funds in this account belong to our business and were deposited for secure banking services, not to be subjected to indefinite restrictions without adequate explanation. The ongoing delays have created the impression that our legitimate business needs and financial obligations are being disregarded.
We reserve all rights to pursue formal complaints, regulatory escalation, and legal remedies to recover any losses resulting from the way this matter has been handled.

Me

I acknowledge the gravity of your concerns, and I want you to know they are being taken seriously. The impact this restriction has had on your business operations, including disruption to supplier payments and commercial relationships is something we do not take lightly.
To address your questions directly, this security assessment is an in-depth internal process required to ensure compliance with financial regulations and to uphold the integrity standards we are obligated to maintain. Due to its multi-layered nature, it can extend beyond initially anticipated timeframes.
I've confirmed that your case remains active by our team. The restrictions on your account will remain in place only for the duration necessary to conclude these checks, not a day longer than required.
Once the assessment reaches its conclusion, you will receive a notification both in-app and via email, with a detailed explanation of the outcome and its direct implications for your account access.
Thank you for your patience throughout this process.

See our comunication with revolut b8g fruad bank .