We selected Buster + Punch switch plates and sockets for our newly renovated house. They look great and suit our style perfectly. We're perfectly happy with the quality of everything we have purchas... See more
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Buster & Punch is one of those companies that almost always exceeds my expectations. The customer service is second to none! Melanie has been fantastic each time I’ve had an enquiry or needed assistan... See more
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First time ordering from Buster & Punch. The product went missing in transit but the customer service once reported was outstanding. They actively followed it up and kept me fully updated until I had... See more
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I was hesitant due to the pricing vs. cheap plastic outlets & switches. Two days ago, I installed a light switch with the black background and brass toggle/accents and it's AMAZING. Sadly for my... See more
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Company details
About Buster + Punch
Written by the company
Buster + Punch is a London-born solid metal design label, founded in 2012 in a garage in East London by Massimo Minale. It started with a simple frustration - the door handles, switches and light fittings on the market at the time were dull, disposable, and built to be forgotten. Buster + Punch set out to make the opposite: hardware and lighting with weight, presence and attitude, built from real materials rather than plated or moulded substitutes.
Today the brand ships worldwide through four regional stores covering the UK, Europe, the US and Australia. The collection spans cabinet and door hardware, dimmers, switches and sockets, and lighting - from single pendants to full chandeliers - alongside a smaller range of furniture, home accessories and jewellery. Every piece is designed in-house and finished in solid brass, steel or smoked bronze, chosen because these materials age with a home rather than degrade against it.
The design language draws on London's fashion, music and subculture scenes as much as it does on traditional hardware manufacturing, and Buster + Punch regularly collaborates with street artists, bike builders and musicians on limited pieces. The result is a catalogue built for people who think about their interiors the way they think about what they wear - considered, distinctive, and built to last rather than replace.
We ship internationally to customers in over 180 countries. Checkout accepts major credit and debit cards and PayPal, with additional local payment methods offered at checkout depending on region, and trade credit account terms available for business and trade customers. Every order is covered by a 30-day returns policy from the date of delivery, and our customer care team is available by email and phone for order tracking, aftercare advice, and support with damaged, faulty or incorrect items.
Whether you're specifying hardware for a single door or fitting out an entire build, Buster + Punch is designed to hold up under daily use and get better with age.
Shop Cabinet Hardware Shop Door Hardware Shop Electricity Shop LightingContact info
Buster + Punch, Sand Martin House, Bittern Way, PE2 8AP, Peterborough, United Kingdom
- +44 (0)20 7407 0888
- info@busterandpunch.com
- busterandpunch.com
4.5
Excellent
6K reviews
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Absolutely Furious with Your Pathetic Quality - The Worst Interior Choice
I am absolutely furious and appalled by the ridiculously poor quality of your products. I am a consumer and interior professional based in South Korea, and I purchased a massive amount of "authentic" Buster + Punch products directly through your official website over multiple orders for my home.
It hasn't even been 3 days since the installation was finished, and your switches are already snapping off! I didn't even press them hard—I literally just flicked the switch gently, and the toggle broke right off. And it's not just one; the switches installed in other rooms are breaking off in the exact same way.
I spent thousands of dollars, including expensive international shipping to Korea, and I am beyond pissed off. Looking inside the broken pieces, the internal mechanism is made of incredibly cheap, flimsy plastic. I basically threw thousands of dollars straight into the trash.
Three switches broke in just three days, which means it is painfully obvious that the rest will inevitably snap soon too. Are you kidding me? If I have to rip these out and replace them with a different brand, I will have to completely redo the wall painting and finishing just to match the new plates. I can't even begin to imagine the astronomical extra costs, time, and stress this will incur.
Choosing Buster + Punch was the absolute worst decision I made for this entire interior project. This level of quality is completely unacceptable for the price you charge. I demand a serious explanation, full accountability, and an immediate resolution for this garbage product right now.
June 17, 2026
Reply from Buster + Punch
Update 16th October 2026:-
Good afternoon Lee Seul,
We have made several attempts to contact you by telephone and email regarding the concerns raised in your review, as we are keen to understand the issues and work towards a satisfactory resolution.
Unfortunately, we have not yet received a response to our attempts to contact you.
We remain willing to discuss your concerns and explore an appropriate resolution. However, we will need to hear from you before we can make any further progress.
Please contact us directly at your convenience so that we can discuss the outstanding issues and agree on the next steps.
We look forward to hearing from you and hope to have the opportunity to resolve this matter.
Kindest regards
Melanie
The Buster+Punch Team
Good afternoon Lee Seul,
Thank you for getting in touch. We’re very sorry to hear about the issues you’ve experienced with your switches, and we understand how disappointing and frustrating this must be, particularly given that they were installed so recently and as part of your home interior project.
We take product quality concerns very seriously and would like to investigate this matter fully so that we can understand what has happened and determine the most appropriate way to resolve it.
We have reviewed our records and, using the details currently available to us, have been able to identify two orders totalling just over £400. This differs from the total spend mentioned in your email, so we would appreciate it if you could share the details of any additional orders to help us ensure we have a complete picture of your purchases.
We have also tried to reach you by telephone but have unfortunately been unable to get through. We are keen to speak with you and work towards a resolution as quickly as possible.
We sincerely regret the frustration this situation has caused and appreciate you bringing it to our attention. Please be assured that we want to investigate your concerns properly and will do our best to assist you with the next steps.
We look forward to hearing from you soon.
Kindest regards
Melanie
The Buster+Punch Team
Update: 14th October 2026
Good morning Lee Seul,
Thank you for bringing your concerns to our attention and marking your review as urgent. We take all feedback seriously and have previously reached out to you to better understand your experience and see how we can help resolve the matter.
As we haven't yet received a reply to our email sent on 13th October 2026, we wanted to follow up to check whether you received our previous message and if you would still like us to assist you.
We would appreciate the opportunity to discuss your concerns and work towards a resolution. Please feel free to respond at your convenience.
We look forward to hearing from you soon.
Kindest regards
Melanie
The Buster+Punch Team
Reply from Buster + Punch
Hi Fredrik,
We are absolutely thrilled to hear that you are pleased with the aesthetics and the high-quality craftsmanship of your new item. Thank you so much for sharing your wonderful feedback with us.
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Have a wonderful weekend!
Kindest regards
The Buster+Punch Team
Very helpful in providing a replacement…
Very helpful in providing a replacement water tap cartridge (thanks Melanie)
October 12, 2026
Unprompted review
Reply from Buster + Punch
Hi Chris,
We are glad we could help you find the right replacement part. Thank you for sharing your positive experience with us.
As mentioned, please do not hesitate in contacting us anytime if there is anything at all we can ever assist with.
Wishing you a wonderful weekend!
Kindest regards
Melanie
The Buster+Punch Team
Reply from Buster + Punch
Hi Peter,
We are delighted to hear your order was received in super quick time and do hope you are loving our products as much as we do.
Please do not hesitate in contacting us at anytime if there is anything at all we can ever assist with.
Wishing you a lovely weekend!
Kindest regards
The Buster+Punch Team
Great product
Great product, ships super fast, I just wish CS had been a little more helpful, rather than telling me to defer to my electrician on some basic info I firmly believe they could have answered. My electrician, at the time, wasn't being responsive and wasn't interested in answering questions so I had to just hope I bought the right products.
September 8, 2026
Reply from Buster + Punch
Hi Emma,
We are glad you enjoyed your experience with our fast shipping and the quality of our merchandise. We appreciate you taking the time to share this feedback with us. We understand how frustrating it must have been to navigate technical questions without support from your contractor. While safety regulations often require us to recommend professional installation, we do provide support guidelines & installation information on our website.
If we can be of any further assistance, please do not hesitate in contacting us at anytime.
Kindest regards
The Buster+Punch Team
Stylish product
Stylish product, easy service, prompt delivery, extremely happy customer
October 2, 2026
Reply from Buster + Punch
Hi Nick,
We are so thrilled to hear that you love your new item and had such a smooth experience from start to finish. Providing fashionable designs alongside fast shipping and hassle-free service is always our main goal, so knowing you are completely satisfied truly means the world to us.
Have a great weekend!
Kindest regards
The Buster+Punch Team
I have had the best experience buying
I have had the best experience buying
And even when i had some difficulties, after purchasing, the service was super straightforward and helped immediately!
10/10
October 8, 2026
Unprompted review
Reply from Buster + Punch
Hi Alexander,
Thank you so much for your wonderful 10/10 rating. We're happy to hear that your buying process went so well and that our team provided prompt, clear assistance when you encountered post-purchase challenges. We always aim to support you whenever you need help.
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Have a lovely weekend.
Kindest regards
The Buster+Punch Team
I had a warranty matter arise that has…
I had a warranty matter arise that has been rectified promptly. The customer srevice is really good.
October 8, 2026
Unprompted review
Reply from Buster + Punch
Hi Richard,
We are happy to hear that we could resolve your guarantee issue so quickly. Thank you for your review and kind words about our helpful team.
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Kindest regards
The Buster+Punch Team
Reply from Buster + Punch
Hi Wyttenbach,
Thank you so much for your lovely review! We’re delighted to hear that everything was perfect and hope to welcome you back again soon. 😊
Wishing you a lovely weekend!
Kindest regards
The Buster+Punch Team
Looks amazing but has some technical issues.
The design is excellent, but for that price, I expected higher-quality items, not just good design. I encountered several issues.
1. After my electrician completed the installation, the alignment between the toggle switch on the module and the toggle switch cover (the brushed brass one) was off. When I try to turn the lights on or off, even though the cover is fully raised, the toggle inside the module does not move all the way up, which is problematic.
2. After a week of regular use, one of the toggle switches broke off, got stuck in the toggle cover, and fell off.
3. I purchased a pendant light with a dimmer bulb, and when I leave it on for a while, the light flickers randomly.
4- Additionally, the difference between the fully dimmed setting and the maximum brightness is very subtle and barely noticeable.
But the shipping was great, and efficient. Customer service were amazing.
September 15, 2026
Reply from Buster + Punch
Hi Abdulrahman,
Thank you for taking the time to share your feedback.
We were very sorry to see your review this morning, particularly as we always want our customers to be completely happy with both the quality of our products and the service we provide.
I was disappointed to see the issues you experienced, as we cannot find any communication from you to our team regarding these concerns. Had we been made aware at the time, we would have been very happy to investigate the issues with the switches and lighting and work with you to find a suitable resolution.
We have also tried to contact you by telephone a few times since seeing your review, as we would really appreciate the opportunity to understand what happened and resolve any outstanding concerns. Unfortunately, we have been unable to get through or leave a voicemail.
We take feedback such as this very seriously and always stand behind the quality of our products. If a product is found to have a fault, we will of course do our best to put this right. In relation to the dimming and flickering you experienced, we would also have been very happy to investigate this, as there can be a number of factors that can affect dimming performance depending on the bulb, installation and setup.
We are, however, very pleased to hear that you were happy with the design, shipping and our customer service team — thank you for highlighting those positives.
We would genuinely welcome the opportunity to speak with you and look forward to hearing from you soon.
Kindest regards
Melanie
The Buster+Punch Team
Update: 9th October 2026
Good morning Abdulrahman,
I hope you’re keeping well.
I just wanted to follow up on my previous email and call, as I’d really welcome the opportunity to speak with you and better understand any concerns you may still have.
Your feedback is important to us, and we want to ensure you feel fully supported. If there’s anything we can do to improve your experience or address any outstanding issues, please don’t hesitate to let me know. I’d be more than happy to help.
I appreciate you may be busy, but if you could spare a moment to let me know how things are, I’d really appreciate it.
Wishing you a lovely weekend, and I hope to hear from you soon.
Kindest regards,
Melanie
the handle ordered came with the wrong…
the handle ordered came with the wrong size latch, and it has been almost 3 weeks since I ordered the correct size and it still has not been shipped. No doorknob for 3 weeks is not fun.
EDIT: It took 7 weeks for the new latch to arrive. Now the door handle is on sale and they will not credit the change in cost, even though it was never able to be installed. A very frustrating customer service to deal with. Now I have to pay to send the handle back.
September 14, 2026
Reply from Buster + Punch
Hi Heather,
Thank you for your feedback. We completely understand that having to wait longer for your order has been frustrating, and we are sorry for the inconvenience caused.
Just to clarify, the handle is supplied as standard with a 2/3" (8th inch) latch which we do advise with this item on our website. We also offer other latch sizes for customers who require a different specification.
We have been in contact with you by email regarding this matter and appreciate your patience while we work to get the alternative latch dispatched. Unfortunately, this has coincided with our move to a new warehouse, during which we have been transferring all of our stock. As advised on our website, this transition has resulted in an estimated 2–3 week delay to shipments while the stock transfer is completed.
We really appreciate your patience and understanding during this period, and we sincerely apologise for any inconvenience caused by the delay.
I look forward to speaking with you soon.
Kindest regards
Melanie
The Buster+Punch Team
Reply from Buster + Punch
Hi Daphne,
Thank you so much for the fantastic five-star rating! We are absolutely thrilled to hear that you are enjoying the sophisticated and elegant aesthetic of your new item. It is always wonderful to know that our designs are bringing that premium feel to your space.
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Wishing you a wonderful day!
Kindest regards
The Buster+Punch Team
Buster + Punch is truly in a class of their own
Buster + Punch is truly in a class of its own. From the exceptional design to the quality and craftsmanship, every product feels thoughtfully considered, beautifully made, and unmistakably premium. These aren’t simply finishing touches for a home—they are pieces that elevate the entire space.
What has impressed me just as much as the products themselves is the level of service behind the brand. Melanie Dobbs, their Customer Liaison Officer, has been absolutely incredible. She brings a genuine, personal touch to the experience that is rare to find, particularly from a premium brand. Her attentiveness, professionalism, and willingness to go above and beyond make you feel like a valued client rather than simply a customer.
That personal level of service perfectly complements the quality of Buster + Punch’s products. There is a real sense of care and attention to detail at every stage of the experience, which is exactly what you expect from a true luxury brand.
Exceptional design. Exceptional craftsmanship. Exceptional service.
Buster + Punch has set the bar incredibly high, and Melanie is a big part of what makes the experience so special. I couldn’t recommend the brand more highly.
October 1, 2026
Unprompted review
Reply from Buster + Punch
Hi Mariano,
We are glad you enjoyed your experience with our products and overall service. Thank you very much for taking the time to share such detailed and thoughtful feedback with our team.
We take great pride in delivering distinct, high-quality designs that enhance your living spaces, so knowing that our craftsmanship met your standards brings us great satisfaction. Every item we create is intended to bring a refined touch to the home, and we are pleased that this care and attention to detail were evident throughout your purchase.
We are equally delighted to hear that we have made such a positive impression on you. Providing attentive, personalised, and professional assistance is a core part of our standard of care. It is wonderful to know that our helpful approach made you feel so valued throughout your journey with us.
Your recommendation means a great deal to us, and we look forward to serving you again whenever you choose to select more pieces for your home in the future.
As mentioned, please do not hesitate in contacting us at anytime if there is anything at all we can ever assist with.
Wishing you a wonderful day!
Kindest regards
Melanie
The Buster+Punch Team
Reply from Buster + Punch
Hi Clive,
We are glad you enjoyed your experience and appreciate your feedback about our fast and effective service.
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Wishing you a wonderful weekend!
Kindest regards
The Buster+Punch Team
Quality well made products
Quality well made products, prompt delivery and great customer service/aftercare.
September 10, 2026
Reply from Buster + Punch
Hi Dennis,
We are so pleased to hear that you are happy with the high standard of our items and the speed of your order's arrival. It is wonderful to know that our support team provided you with such a great experience both during and after your purchase. Please feel free to reach out whenever we can assist you again.
Wishing you a wonderful weekend!
Kindest regards
The Buster+Punch Team
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Bought some electricity furniture
Bought some electricity furniture, door stop and RJ45 module (all in black) was missing a couple of black coin caps (or was it that I forgot to order them in the first place, not sure why they aren't supplied as standard) and spoke to Mel who sent me 4 coin caps free of charge. Thank you
September 23, 2026
Reply from Buster + Punch
Hi Richard,
We are glad you enjoyed your experience with our team. Thank you very much for taking the time to share your positive feedback with us. It is wonderful to know that we have able to assist you promptly with those extra black cover caps for your new setup. We always aim to provide helpful, courteous service to ensure all your items are complete and working as expected. Your kind words mean a lot to us, and we look forward to serving you again in the future.
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Have a wonderful weekend!
Kindest regards
Melanie
The Buster+Punch Team
Amazing products
September 16, 2026
Reply from Buster + Punch
Hi Yordan,
Thank you so much for your lovely feedback! We’re delighted to hear you’re happy with our products. 😊
Have a wonderful weekend!
Kindest regards
The Buster+Punch Team
Fast delivery on items
Fast delivery on items, within 3-5 business days (as promised). They mean it and they do it.
September 16, 2026
Reply from Buster + Punch
Hi Stephen,
We appreciate your positive feedback! We are happy to hear that your order arrived right on schedule. Thank you for choosing us!
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Wishing you a lovely weekend!
Kindest regards
The Buster+Punch Team
Reply from Buster + Punch
Hi Callum & Jasmine,
We are so thrilled to hear that you had such a seamless shopping experience. It is wonderful to know that you are delighted with the quality of your new item and that it arrived so quickly. Thank you for sharing your feedback with us.
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Wishing you both a wonderful weekend!
Kindest regards
The Buster+Punch Team
These will not be installed for a while, but the product feels very high quality and I’m sure we will be happy!
Everything exactly as expected!
September 14, 2026
Reply from Buster + Punch
Hi Pat,
We are glad you enjoyed your experience and that our service met your complete expectations. Thank you for your positive feedback!
Please do not hesitate in contacting us anytime via: info@busterandpunch.com if there is anything at all we can ever assist with.
Wishing you a wonderful weekend!
Kindest regards
The Buster+Punch Team
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