Butter & Crust Reviews 

708
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, customers overwhelmingly had a great experience with this company. Reviewers consistently praise the delicious, fresh, and high-quality products, such as pastries, sourdough, and juices, often highlighting their excellent sourcing. The delivery service is widely appreciated for its reliability and convenience, bringing orders promptly to the door, often early in the morning. Many consumers also commend the customer service team for being responsive and helpful. Conversely, some people experienced inconsistent delivery, citing late arrivals or items left insecurely. Others noted occasional product quality issues, like stale items or variability in freshness. A few reviewers also reported dissatisfaction with customer service regarding unresolved problems or changes to agreements.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the exceptional freshness and... See more

Quality

Customers had positive experiences with quality, consistently praising the exceptional freshness and high... See more

Delivery service

People report positive experiences with delivery service, often praising the fresh produce, excellent... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as amazing, excellent,... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delicious variety of fresh breakfast pastries to wake up to on a Sunday morning. Other breakfast staples include apple juice (fresh and unprocessed), eggs, top quality sourdough, yoghurt and Monmouth... See more

Rated 5 out of 5 stars

Butter and Crust Bakery is a wonderful small local business that I love supporting. Their pastries are absolutely fantastic and always so tasty, with a great selection to choose from. The new savoury... See more

Company replied

Rated 5 out of 5 stars

Butter and Crust bagels are superb. Top notch. The sourdough probably is too but we managed to fluff our lines with last weekend's order so that's still to look forward to. The very early morning deli... See more

Rated 5 out of 5 stars

We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” op... See more


Company details

  1. Delivery Service

Written by the company

In lockdown we started delivering sourdough loaves and pastries to our neighbours. Now we're delivering our weekly bundles to thousands of households across South London. We deliver early on Saturday and Sunday mornings so that you can start your weekend with fresh bread and pastries waiting for you on your doorstep. Every bundle is delivered directly by us, by bicycle.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

708 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(708)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality of products.

The quality of their products is great and bread and pastries are always fresh. The number of products is manageable and it makes it easy to choose from. Delivery is great. Comes in at the time they say it will arrive.

May 10, 2026
Rated 5 out of 5 stars

Ultimately, fantastic

Ultimately, the sourdough is fantastic. I buy a large loaf and freeze it as it can last me a while and each slice still retains its chewy tang and softness. Eggs and smoked salmon are also very good quality. Have had croissants in the past but prefer croissants a little more buttery. But apart from that, loved all the products. Excellent customer service throughout.

May 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Very tasty

Very tasty - nice treat for guests when hosting! Perfect delivery and customer service also.

May 10, 2026
Unprompted review
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Rated 5 out of 5 stars

What a find and what a fabulous…

What a find and what a fabulous service! Just plain old great products, delivered when you want them, and amazing personal customer service - personal, helpful, kind. We need more Butter & Crusts in the world - thank you guys for being the company you are!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic food

Fantastic food, delivery and communications

The sourdough bread, coffee, salmon, granola and cc cookies are delicious and great quality. The delivery is impeccable. The team is very kind and easy to communicate with. It is easy to modify subscription as needed.

May 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Makes Saturday mornings ultra special !

We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” option.
We’d love more options for the future and if possible, it would be good to specify if the savoury bakeries are vegetarian or not.

April 18, 2026
Rated 5 out of 5 stars

Absolutely delicious and super fresh

Absolutely delicious and super fresh! I order the pain chocolates, croissants, bagels and morning treats and they have always been delivered as instructed and in time for breakfast on a Saturday. It’s also really easy to change and skip the subscription. The everything bagels are the best I’ve ever tasted!

April 18, 2026

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