Butter & Crust Reviews 

712
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality products, including fresh pastries, artisanal bread, and various breakfast staples like sourdough, bagels, and dairy items. The reliable delivery service is widely appreciated for its convenience and the delight of receiving fresh items early in the morning, complemented by excellent, responsive, and helpful customer service. However, some customers noted delivery issues, such as late or inconsistent arrival times, items left exposed, or discrepancies in the advertised method. A few also found product freshness and quality inconsistent, with some items occasionally arriving stale. Additionally, some reviewers mentioned unfulfilled promises from customer service or challenges with the subscription model.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the exceptional quality of fresh... See more

Quality

Customers consistently note positive experiences with quality, praising the exceptional freshness and high... See more

Delivery service

Clients share positive opinions on delivery service, often praising the on-time and reliable deliveries of... See more

Customer service

People report positive experiences with customer service, consistently describing the team as helpful,... See more

Service

Users describe positive interactions with service, with many reviewers consistently impressed and finding it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delicious variety of fresh breakfast pastries to wake up to on a Sunday morning. Other breakfast staples include apple juice (fresh and unprocessed), eggs, top quality sourdough, yoghurt and Monmouth... See more

Rated 5 out of 5 stars

Butter and Crust Bakery is a wonderful small local business that I love supporting. Their pastries are absolutely fantastic and always so tasty, with a great selection to choose from. The new savoury... See more

Company replied

Rated 5 out of 5 stars

Butter and Crust bagels are superb. Top notch. The sourdough probably is too but we managed to fluff our lines with last weekend's order so that's still to look forward to. The very early morning deli... See more

Rated 5 out of 5 stars

We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” op... See more


Company details

  1. Delivery Service

Written by the company

In lockdown we started delivering sourdough loaves and pastries to our neighbours. Now we're delivering our weekly bundles to thousands of households across South London. We deliver early on Saturday and Sunday mornings so that you can start your weekend with fresh bread and pastries waiting for you on your doorstep. Every bundle is delivered directly by us, by bicycle.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

712 reviews

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Asks customers to review

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Replied to 38% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(712)

204 reviews in the last 12 months

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Rated 5 out of 5 stars

Makes Saturday mornings ultra special !

We love Butter & Crust in our family. It’s our fortnightly breakfast treat. The bakeries’ quality is outstanding and we love the “surprise” effect on what we could get on the “four morning treats” option.
We’d love more options for the future and if possible, it would be good to specify if the savoury bakeries are vegetarian or not.

April 18, 2026
Rated 5 out of 5 stars

Absolutely delicious and super fresh

Absolutely delicious and super fresh! I order the pain chocolates, croissants, bagels and morning treats and they have always been delivered as instructed and in time for breakfast on a Saturday. It’s also really easy to change and skip the subscription. The everything bagels are the best I’ve ever tasted!

April 18, 2026
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Rated 5 out of 5 stars

Highlight of our week

We are loving our B&C delivery! So convenient, great quality food and it’s flexible so you can change the food in your order to accommodate your needs (eg additional people coming over for breakfast / celebrations). Would recommend!

April 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Only the best!!!!

These are without doubt the Best pastries I have ever had! They are well risen ( I don’t know how they do it) and taste so buttery!
Warning! If you eat these you can never go back!!!

April 6, 2026
Unprompted review
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Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about Butter & Crust. Their Sunday morning deliveries have quickly become something we look forward to every week. Everything arrives fresh, beautifully packaged, and clearly made with care—from the bread to the pastries and eggs.

The quality is consistently excellent, and you can really taste the difference. It’s such a simple luxury having everything show up at your door, ready to enjoy.

Reliable, thoughtful, and genuinely delicious—highly recommend to anyone looking to elevate their weekend routine.

March 30, 2026
Rated 5 out of 5 stars

Lovely treat

A treat on the Saturdays that I get Butter & Crust. The sourdough is of high quality and the pastries are sublime. Feels a gift to to myself when breakfast turns up on a weekend morning. On the week leading to Easter they offered filled doughnuts from St John's Bakery - absolutely delicious and such high quality. Hoping the offering will continue more regularly.

March 30, 2026
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Rated 5 out of 5 stars

Makes Saturdays something to look forward to!

We've been getting Saturday deliveries for a few months ago and it's great! Kids love being part of the routine of picking it up from outside the door in the morning and it saves us from having to pick things up from the bakery when life inevitably gets in the way. Quality is great too.
The one small thing I would flag is that it's working for us when the deliveries come early. 9/10 times this is the case. But occasionally we are on a later route, and it doesn't arrive until 9 or 9:30am. With kids this doesn't work. It means we've missed breakfast and are already out the door. It would be great if we could guarantee a delivery pre 7am.
Team are very responsive - any issues we've ever had (eg eggs breaking once) are quickly refunded. This even happened unprompted, and the driver proactively highlighted they thought the bag looked damaged and submitted the refund for us which was unexpected and great service

March 23, 2026
Unprompted review

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