Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more
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Review summary
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Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more
Company replied
Really great product, good delivery and great range of colours
Company replied
The hay rack I ordered was fine no issues. But the length of time for buttercup pet products to dispatch it was unreasonable and well beyond their website stated timings. I emailed to chase it up and... See more
Company replied
Company details
Written by the company
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Contact info
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, United Kingdom
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3.4
Average
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically takes over 1 month to reply
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Great company/service and fab products
Would highly recommend this company and products
I ordered the bottle holder and paid express delivery as required it urgently. Unfortunately the item got lost and wasn't delivered. I contacted the company who responded very quickly and sent out a replacement. They also refunded the express p&p amount. I was very pleased with the support and customer service and the product is excellent. Only just found it and I wish I had this product years ago for my bunnies.
Excellent thankyou x
April 14, 2025
Unprompted review
Reply from Buttercup Pet Products
Alice you’re amazing, thank you! So glad we could get things sorted for you quickly and that you’re loving the product now it’s in your hands. Wish we’d crossed paths sooner too! Big love from all of us 💛
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Reply from Buttercup Pet Products
Christine you’ve said it perfectly! Means the world that you keep coming back to us – thank you so much for the continued support 💛
Reply from Buttercup Pet Products
Mouse you’re a legend, thank you! Love that you’re enjoying the brightness and buzzing to hear more will be joining the gang soon. Big love from us all 💛
Excellent customer service came way on…
Excellent customer service came way on time, best thing I have ever bought for my piggies after seeing them on masons caries, wish I had seen them before.
April 2, 2025
Reply from Buttercup Pet Products
P Reid you absolute star, thank you! Love that the piggies are loving their new gear and massive thanks to Masons Cavies for the shoutout. We’re buzzing you found us – better late than never! 💛
Great bottle Holders
These bottle holders are great and so much more convenient than messing with bits of wire etc. Just refill and put back -so easy.
Great product
March 27, 2025
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Amazing product
Amazing product!
Lasts for years. Quality is amazing. A game changer for any enclosure
March 29, 2025
Love the water bottle holders!
March 5, 2025
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Bottle holder is great
Bottle holder is great; so easy to remove and replace bottle now.
Just a shame Evri let things down; delivery was very slow and one holder broken in transit. Buttercups customer service was amazing though 😁
March 3, 2025
I wasn't sent the right thing
I wasn't sent the right thing , I ordered a bottle holder
March 3, 2025
Reply from Buttercup Pet Products
Hey Karen, Many thanks for taking the time to write a review. We have looked into this and we can confirm you did not order a water bottle holder, but the mounting kit for one. The mounting kit clearly states that this is not a full bottle holder. We can also confirm you have never contacted us for assistance with this which is why this feedback comes as a shock to us! Please get in touch at hello@buttercuppetprocuts.co.uk and we can get this sorted for you ASAP! Many thanks, Jordan, Buttercup Pet Products
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Ingenious idea for water bottles
I bought one of the water bottle holders after an instagram post on masonscavies. It makes water changes so much easier, no struggling with fiddly wires and constantly adjusting the bottles. The Guinea pigs love it and drink a lot more so much so I've recently bought another.
Thank you for the ingenious idea.
February 3, 2025
Unprompted review
Guinea pig water bottle holder is great…
Guinea pig water bottle holder is great . Easy to fit to cage and gives piggies easier access to the water nozzle, good quality manufacture of product as well . Very happy
February 12, 2025
Unprompted review
Water bottle holder is amazing quality…
Water bottle holder is amazing quality and easy to use and they have a lovely colour range and delivery was quick would definatly use these again thankyou 😊
February 4, 2025
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Bottle holder
Easy to order. Had seen these water bottle holders being used on a guinea pig page. They raved about them. Not disappointed. No leaky water bottles.
February 4, 2025
Excellent product and Customer Service..
I ordered two bottle holders for my son’s Guinea pigs.. one 320 ml and one 600ml. The holders arrived but unfortunately two 320ml had been dispatched. I emailed Buttercup and quickly received a reply assuring me the matter would be resolved ASAP. True to their word another bottle .. the correct size ..was dispatched. Not only are their products excellent but I experienced excellent customer service too. Yes an error had been made but was quickly put right. Thank you Jordan for your efficient customer service. My son and the piggies are very happy.
February 3, 2025
Unprompted review
Genius.
I changed to a different kind of bottle from these as I didn't like the wire fixing. The others had to be unscrewed every day to fill and refitted again, which was a pain.
This is a brilliantly thought out solution for hanging the bottles. Once fixed it stays put and the bottle comes out for refilling. I have two light purple holders with two purple bottles. Genius. Thanks, would recommend to everyone.
January 28, 2025
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