Button Finance, Inc. Reviews 

165
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the entire process smooth and efficient. Many people highlight the exceptional customer service, noting quick response times and clear communication that made complex procedures understandable. Reviewers often felt supported and guided every step of the way, appreciating the team's dedication to their needs. However, some customers also noted issues with professionalism and communication. A few people experienced rude or condescending responses from staff members. Additionally, some reviewers felt there was a lack of clarity or misrepresentation regarding loan information, leading to frustration with the process.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, responsive, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the ease and efficiency of... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and convenience of the... See more

Response time

Users describe positive interactions with response times, frequently highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Button Finance is amazing! Patrick worked to get my family what they needed. He was honest and provided suggestions based on our needs. The entire process was extremely efficient. After signing paperw... See more

Rated 5 out of 5 stars

James Baer called me and we started putting together a HELOC. He was so helpful and informative that it seemed to go so effortlessly that within a 10 day period it was complete. James wasn’t pushy.... See more

Rated 5 out of 5 stars

We have dealt with several lenders in the past couple of years. Our recent experience with Button Finance has been by far the best experience we have ever had with a lender. This is especially true du... See more

Rated 5 out of 5 stars

We contacted Button Finance for second mortgage. We dealt with David Shaw (financial advisor) and Brittany (loan processor). Both of them were very professional and quick to respond to all my questi... See more


Company details

  1. #161 of 251 best companies in Non-Bank Financial Service
  2. #20 of 35 best companies in Mortgage Lender

Written by the company

Making Financial Independence Possible. HELOCs, HELOANs with easy approvals and quick funding.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(165)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

My dad and I had an excellent experience working with Bo and Nayeli on our HELOC. The process was incredibly fast—much quicker than what we experienced with our credit union. Bo took the time to answer all of our questions, kept us informed throughout the process, and made everything easy from start to finish. We truly appreciate the outstanding service and professionalism we received from the entire Button Finance team. I highly recommend Button Finance and will definitely refer my family and friends!

July 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

As a senior

As a senior, one without a computer and one who never mastered using a
computer. I felt lucky and blessed to have Paul Torres answer my call to Button. He was knowledgeable, kind, patient and made the experience fun. I believe that all situations require some humor.

Nayeli Victoria was my next interface. she walked me through all closing questions and requirements. She was always responsive and kind.

So happy I chose Button Finance! Highly recommend it.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

From the first contact by Jayden Miller…

From the first contact by Jayden Miller the entire process of acquiring a HELOC from Button Finance has been professional and without unnecessary administrative processes. Will recommend this organization to anyone seeking their services. 5 Star rating!

July 12, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"We appreciate you taking the time to share your experience! It was a pleasure working with you, and we're always here if you need us in the future."

Rated 5 out of 5 stars

Great Customer Service Team Support

Mr. Lucas and Ms. Victoria were extremely helpful and very responsive.

They were great at answering all my questions, walked me through all my options and helped me to confidently choose the best one for me.

Afterwards, they made the entire process a breeze!

Thanks again to you both for all your help!

July 1, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"We sincerely appreciate your review! Thank you for trusting us with your financing needs. We look forward to helping you again in the future!"

Rated 5 out of 5 stars

Expedient

Expedient, knowledgeable and patient with us through the entire interaction. She kept us up to speed on each step required to secure our loan. Much appreciated

July 9, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"We sincerely appreciate your review! Thank you for trusting us with your financing needs. We look forward to helping you again in the future!"

Advertisement
Rated 5 out of 5 stars

Paul Torres and Nayeli both went to…

Paul Torres and Nayeli both went to work overtime and got me this HELOC loan in record time. No fuss, no muss. They made everything very plain and clear as to what they needed and what I needed to do. It was a pleasure doing business with your firm because of them. Paul is especially outgoing and friendly. You got a brilliant man there. I advise not to lose him. He's a real asset.

July 9, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"Thank you for the wonderful review! We're thrilled to hear you had a great experience. We appreciate your support!"

Rated 5 out of 5 stars

Brandon was friendly and easy to work…

Brandon was friendly and easy to work with. He gave me options and with helpful guidance through the process of applying for an equity loan

June 29, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"We appreciate you taking the time to share your experience! It was a pleasure working with you, and we're always here if you need us in the future."

Rated 5 out of 5 stars

Brandon was great!

I worked with Brandon and from the start revived great service. He was helpful, kind, and seemed genuinely interested in assisting me with my goals. I would definitely be recommend Button Finance!

June 8, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"We sincerely appreciate your review! Thank you for trusting us with your financing needs. We look forward to helping you again in the future!"

Advertisement
Rated 5 out of 5 stars

Jeff was fantastic

Jeff was fantastic. It was a HUGE struggle before I was referred to him and button finance for my HELCO. Not sure why everything is AI driven now, but no other company could look at my business banking and give me a HELCO! Hooray for a people drive. Business!!!! Thank you again Jeff and Brittany!!!

June 16, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"Thank you for your kind words! We truly appreciate your trust and are grateful for the opportunity to help. Enjoy your savings!"

Rated 5 out of 5 stars

These is the best experience I ever had…

These is the best experience I ever had , Nayeli Victoria and Clara Gayton are one of the best professionals in the financial sector, both communicated clearly and explain the process very nicely,Button Financial should be proud to have them in their team.
Well done .
Thanks

June 1, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"Thank you for the wonderful review! We're thrilled to hear you had a great experience. We appreciate your support!"

Rated 5 out of 5 stars

Button finance was great Nayeli was wonderful!

This was by far such a great experience. The ease and convenience in getting from start to finish was so much better than we’ve ever experienced when working with a loan company. Our paperwork had to be notarized and we were having to be out of town. Nayeli Victoria made sure that the notary was able to meet us in a place very near where we were going to be staying, (no small feat),was available for us when we had any questions and always very patient, courteous and knowledgeable. Absolutely the best hands down. Highly recommend.

May 4, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"Thank you for choosing us! Your feedback means a lot to our team, and we're glad we could make the process a positive one."

Rated 5 out of 5 stars

The Best of Button Finance

my rep named Bo was the best he kept me well informed through out the whole process..i think there were times when he read my mind when i was getting ready to call him my phone rang and it was him. He made the process easy and worry free.. Nelly Victoria was another person that i really had the pleasure of working with ..Told me what paper work i needed . Im a computer dummy but she made it easy ..Thank you Button Finance

May 12, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"Thank you for your kind words! We truly appreciate your trust and are grateful for the opportunity to help. Enjoy your savings!"

Advertisement
Rated 5 out of 5 stars

Brandon McDaniel really helped us with…

Brandon McDaniel really helped us with this loan. He helped us make the best choices. Thank you

April 28, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"We truly appreciate your feedback! It was a pleasure assisting you, and we're so glad you had a positive experience."

Rated 5 out of 5 stars

My experience with button finance

What I liked about dealing with button finance is there attention to detail and explaining all the cost that are involved. My dealing with Michael Calvachi made everything so much easier. He was very helpful and attentive to my calls and questions. I would definitely recommend to other people that our interested in these types of loans.

May 18, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"Thank you for taking the time to leave us a review! Your support means a great deal to our entire team."

Rated 5 out of 5 stars

The best HELOC and service you can get

Nayeli, and Dave are who you want to close your HELOC, they were fast and everything they said, did happen. Dave even educated me on additional information I didn't know about.

May 12, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"We truly appreciate your feedback! It was a pleasure assisting you, and we're so glad you had a positive experience

Rated 5 out of 5 stars

this was my first experience with…

this was my first experience with brandi wow she is sooo helpful personable caring and made herself available day and night walked us thru the process maki g it soo easy great doing business with button because of her

May 8, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thank you for sharing your experience! We appreciate the opportunity to serve you and are delighted to know we exceeded your expectations."

Advertisement
Rated 5 out of 5 stars

It's the little things that make the biggest difference

I just want to thanks to Nayile and Eric, for the patience, clarity and tracking
I’m so grateful for your help with those complex HOA and insurance matters.
Huge thanks to Eric! as well—I truly value your patience and the precision you brought to my requirements and my concerns. It is important to listen to to your prospect clients, it makes a big difference, and you Eric did it A+. You with Nayile made a great team! Thank you!!

April 27, 2026
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

"We're grateful for your kind words! Helping our clients achieve their goals is what motivates us every day. Thank you for your trust!"

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look