Button Finance, Inc. Reviews 154

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that their questions were answered promptly and thoroughly. However, some customers also noted issues with communication, mentioning that they received snarky texts or felt that information was incomplete or misleading. A few other people also felt that the process was frustrating, citing instances of unfulfilled promises or unexpected loan transfers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing extreme happiness and satisfaction... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, patience, and... See more

User experience

Customers had positive experiences with user experience, often highlighting the ease and convenience of the... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Button Finance is amazing! Patrick worked to get my family what they needed. He was honest and provided suggestions based on our needs. The entire process was extremely efficient. After signing paperw... See more

Rated 5 out of 5 stars

James Baer called me and we started putting together a HELOC. He was so helpful and informative that it seemed to go so effortlessly that within a 10 day period it was complete. James wasn’t pushy.... See more

Rated 5 out of 5 stars

We contacted Button Finance for second mortgage. We dealt with David Shaw (financial advisor) and Brittany (loan processor). Both of them were very professional and quick to respond to all my questi... See more

Rated 5 out of 5 stars

We have dealt with several lenders in the past couple of years. Our recent experience with Button Finance has been by far the best experience we have ever had with a lender. This is especially true du... See more


Company details

  1. #163 of 247 best companies in Non-Bank Financial Service
  2. #19 of 33 best companies in Mortgage Lender

Written by the company

Making Financial Independence Possible. HELOCs, HELOANs with easy approvals and quick funding.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

None

Sale your account with out notice to you thats not right at all would not fue business with them again

September 26, 2025
Rated 5 out of 5 stars

Highly recommend these guys

Highly recommend these guys! Ben Reich was so great to work with and made the process so easy!

October 8, 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

I had I had an awesome experience with Button…

I had an awesome experience with Button Finance. I especially want to thank Ben Reich. Because of his professionalism, I would not hesitate to recommend Button Finance to everyone who is interested in experiencing the highest level of customer service. The team was very helpful and professional. I want to thank you Ben Reich and I gladly give you a five star rating !!!

September 30, 2025
Unprompted review
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

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Rated 3 out of 5 stars

The initial contact was excellent and…

The initial contact was excellent and he worked hard to find a good interest rate and amount to borrow. However things kept changing when it went to the underwriters! I had to supply so much paperwork and information. I thought it would not end. Disappointed in the total outcome!

October 8, 2025
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Rated 2 out of 5 stars

The Button finance company maintained…

The Button finance company maintained good quality communication with me through the process however after the case closed they sold my mortgage to a bill collection agency. Unacceptable. I'm a disabled veteran and retired from Federal government service.

August 18, 2025
Rated 5 out of 5 stars

Great Experience

Dave Shaw and Brittney made the whole process very easy. They were always there if I had any questions. Process went very fast with no issues. I will definitely recommend Button Finance to people.

September 26, 2025
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

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Rated 1 out of 5 stars

Button was a joke from the start

Button was a joke from the start. The original contact did not know what was going on and kept promising different things that when it came time to take effect, he had to change things. Not professional at all. Loan came thru after 4.5 months. I stuck with it only because of growth of my business and didn’t want to start again. I have since taken that loan out with another. Would never do business with them again

January 1, 2025
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Rated 5 out of 5 stars

Prompt

Prompt, respectful, honest, and friendly service. Great job!

October 8, 2025
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

Rated 5 out of 5 stars

Professional staff

Professional staff. Very pro active. Constantly checking on their clients. Would highly recommend them.

May 26, 2025
Button Finance, Inc. logo

Reply from Button Finance, Inc.

Thanks for working with Button Finance!

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