Great old school firm, placed an order for two large double glazed panels to replace my old ones in my patio doors, I needed some advice on size and bar space and spoke to Joel great guy and really h... See more
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Avoid, avoid, avoid... this company just lie, don't answer their phones and don't offer any updates in delivery dates. Also when things are missing they don't supply or resolve. I highly expec... See more
Spoke to Ryan via the online chat option initially. He was very helpful and gave me a deal on the glass I required (3 x bespoke 6mm toughened glass panels to cover new kitchen worktops). Ordered them... See more
Company replied
The order was delivered promptly. The size of the glass was perfect and the packaging of the glass for its delivery was extraordinarily good - I cannot imagine how anything could get broken. The glass... See more
Company details
Written by the company
UK's Premium supplier of Toughened Glass, Laminated Glass, Printed Glass & Low Iron Glass for Balustrades, Splashbacks, Shop Facades, Structural Glass
Contact info
Unit 3 Aria Park, Sherwood Avenue, NG18 4ZE, Mansfield, United Kingdom
- 0333 577 3578
- sales@buyglass.co
- buyglass.co
Replied to 40% of negative reviews
Typically replies within 1 month
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Avoid
Avoid, avoid, avoid... this company just lie, don't answer their phones and don't offer any updates in delivery dates.
Also when things are missing they don't supply or resolve.
I highly expect they will reply to this with a smart mouthed comment and justify their lack of support or communication... just like all their other negative reviews.
Don't be fooled by them like others and have been.
Ordered glass for my pond on 17/03/26…
Ordered glass for my pond on 17/03/26 promised on phone I would have it the following week, still waiting, no replies to emails, no promised return phone calls, excuse after excuse, welfare issue now for my fish as in temp pond have already lost 2, awful customer service, I never complain about businesses but this one has been the worse I have ever dealt with
4 weeks still not delivered!
I placed an order for piece of glass of 26th Feb 2026 and on 6th March I asked them to change thickness from 10mm to 6mm which wasn't a problem as it wasn't in production and have been promised delivery numerous times and still not arrived. Very hard to get any contact with the company and last Friday was finally told it will be delivered this Monday or latest Tuesday (yesterday 31st March. My wife called them yesterday and I have emailed again today a no response.
Wrong size glass sent to me
Wrong size glass sent to me, after emailing and ringing them 3 times. No contact or email back.
Unprofessional cowboys!

Reply from BuyGlass.Co
Still waiting for the delivery and not…
Still waiting for the delivery and not heard anything past the original order placed 2 weeks ago. I have called but was told it would be with me on Tuesday. Nothing arrived. I called ok Tuesday to be told someone would call me back. Its now Thursday and still waiting? Not sure what is going on but hoping my order will arrive soon.

Reply from BuyGlass.Co
Highly recommended
Highly recommended - provided the glass panel I needed exactly as per the drawing, and shipped it very well packed.
Great old school firm
Great old school firm, placed an order for two large double glazed panels to replace my old ones in my patio doors, I needed some advice on size and bar space and spoke to Joel great guy and really helpful and didn’t make me feel like an idiot, glazing turned up in about three weeks from order in perfect condition and fitted straight in and has transformed my doors and all
For a really competitive price, thanks guys especially Joel.
Quality
Very helpful and honest when we were told our glass was delayed due to quality control. Atleast it was checked!
Not good enough
Lorry turned up with no warning of delivery.
Glass wrong size and thickness.
Awaiting response from BuyGlass.

Reply from BuyGlass.Co
Good quality all round
The order was delivered promptly. The size of the glass was perfect and the packaging of the glass for its delivery was extraordinarily good - I cannot imagine how anything could get broken. The glass itself seems to be of good quality and i would use tgis company again rř
I'm pleased with the glass itself
I'm pleased with the glass itself, though I didn't hear back from Ryan after buying it. Initially, the service was excellent before payment, but not so much afterward. Good customer service makes all the difference.
Star delivery man!!
Although the delivery day had been postponed our glass arrived while we were away We talked to the driver via 'ring' and he was superb. He offloaded the glass and put it safely round the back of the house, He took a lot of trouble to protect it and it was waiting when we got home. We are very pleased with our new table top and the driver deserves a bonus.
I received precisely what I wanted and…
I received precisely what I wanted and even sooner than expected, so I'm thoroughly satisfied.
Ordering is a breeze
Ordering is a breeze, and the personal connections are excellent.
Excellent Product & Service
Needed a last minute piece of glass for a shower screen in a flat we were moving into and the guys and BuyGlass went above and beyond to get it sorted for me.
Their customer services were excellent, the product arrived when they said it would and is exactly what I need. Much appreciated.
competitive pricing
competitive pricing, accurate information regarding timelines and very thorough packing for shipping
I would highly recommend Buyglass
I would highly recommend Buyglass , Ryan is absolutely excellent. First class communication all the way through our purchase of toughened safety glass for our dining table. The glass was delivered very well packed and in perfect condition. Thankyou so much 👍
Highly recommended
Order arrived well packaged and on time. Measurements were perfect and fitted new glass myself without any problems.
Highly recommend Ryan and his team.
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