The Window Doctor Care & Repair Service Ltd Reviews 371

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, friendliness, and efficiency. Many people appreciate the reasonable pricing and the swift completion of work, often on the same day as the quote. Reviewers frequently mention the clear communication and the helpful advice provided by the engineers, making the entire process smooth and stress-free. However, some customers also noted issues with the product and quality, with a few experiencing cracks appearing shortly after installation or design faults. Conversely, a small portion of people felt that the company could not complete the requested work or that the pricing for certain items was higher than expected.

What people talk about most

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Price

Customers consistently express satisfaction with the pricing, often describing it as reasonable, competitive,... See more

Product

Clients share ambiguous opinions on product. Many customers express satisfaction with replacement panels,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers express satisfaction with the high standard of work,... See more

Based on these reviews

Rated 5 out of 5 stars

Nice rep called to advise and quote. Chose way we wanted to go from 2 options. Agreed to pay 50% deposit. Kept informed all the way through. Jay arrived at the agreed time for installation. Very pe... See more

Rated 5 out of 5 stars

We had a problem our window wouldn't lock,we booked the window doctor on line, they came & gave us a quote, the office then called to arrange a time,we arranged a day,they kept us updated by text,o... See more

Rated 5 out of 5 stars

A stone flew up from the lawnmower and smashed into the patio door with an horrendous smack. Cracks started appearing quite literally all over within seconds. It was frightening yet strangely fascin... See more

Rated 5 out of 5 stars

Fantastic Company - went online Wednesday to book a no obligation survey for a window hinge repair. Booked for the Friday. Eddie turned up on time looked at the job quoted a very reasonable price and... See more


Company details

  1. Double Glazing Installer

Written by the company

Welcome to The Window Doctor, the Midlands' No. 1 Window and Door Repair Specialist. From a broken window hinge to a misty glass unit, to that front door that just won’t close properly, our team is ready to help. We have a dedicated customer service team ready to answer your questions 6 days a week to ensure your repair is completed hassle-free from start to finish.


Contact info

4.9

Excellent

TrustScore 5 out of 5

371 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had a great experience with The…

I had a great experience with The Window Doctor. Carl was friendly, polite, and highly professional throughout. He quickly identified the issue and managed to fix the window there and then, which was really convenient. The price was very reasonable too, especially considering the quality of the service. I’d definitely recommend to anyone needing window repairs!

April 16, 2026
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Rated 5 out of 5 stars

Excellent service and friendly

The entire process, from effortlessly booking the survey via your online portal to the sales representative's clear explanation and reassurance to my mother, was exceptional. The office staff maintained excellent communication regarding deposit payments and appointment scheduling for Carl, the technician. Carl's punctuality and meticulous approach to maintaining cleanliness throughout the glass unit installation were highly commendable.
Our sincere thanks to the entire team for once again providing such a seamless experience. We will undoubtedly engage your services in the future.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Eddie is the man for the job

Eddie was very friendly, polite, helpful and efficient! He gave me the quote information I required to make a decision without any pressure, and he was able to do the job in the same visit.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from the engineer

Jay was thorough, careful and courteous, and completed the work of replacing our windows efficiently. He cleaned the windows and tidied up, leaving our property better than it was before he came!

April 14, 2026
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Rated 5 out of 5 stars

Excellent service from start to end.

Nice rep called to advise and quote. Chose way we wanted to go from 2 options. Agreed to pay 50% deposit. Kept informed all the way through. Jay arrived at the agreed time for installation. Very personable. Work completed, windows were cleaned. Very impressive service from start to end. Would thoroughly recommend.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

A faultless service

A faultless service. Easy to book appointment online or through office. Text updates on arrival time. Carl was very helpful and efficient. Very happy with the replacement panels.

April 8, 2026
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Rated 5 out of 5 stars

Easy peasy

Easy to book a quote, engineer turned up promptly and brought own shoe covers. Advised on cost straight away, which was reasonable.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Really good professional and friendly…

Really good professional and friendly experienced engineers and admin staff. So happy with my front window replacement. So clear and light now. Engineers on time and communication with office great. Will definitely use again. Thanks all.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great Work.

Carl the technician was very good at his job and explained why all the work was needed. It was very easy to book the job in and communication was excellent.

March 24, 2026
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Rated 5 out of 5 stars

Thank you Jay

I had four double glazed units which had failed and were misted up. Not knowing who to call a good neighbour recommended the Window Doctor. And I’m glad they did as Jay the engineer who came out to quote and did replace the units was excellent. He was very professional and polite and very obliging. He obviously is very skilled and respectful. He did an excellent job and my wife, and I are very pleased with him and would recommend the Window Doctor, especially Jay.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

A great company!

Eddie came to fit and repair new locks on our front door and porch today (23.3.26). He was on time, polite, respectful of our home and us, and also did a great job. He did not leave any mess and gave us tips on how to care for our locks. Would definitely use again and recommend to anyone looking for lock repairs and replacements.

March 23, 2026
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Rated 5 out of 5 stars

Amazing Service

I passed an employee in his van and asked if his company fitted Cat flaps.
He gave me a card and I called the following day. I spoke to Fiona who could not have been more helpful.
The following day Carl turned up and made a fantastic job, fitting the Cat Flap without damaging any of the paint work on the outside of my UVPC door.
As a first time, Cat owner he also gave me lots of hints and tips on how to care for my new arrival.
The service exceeded my expectations.
THANK YOU

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

The handles had come off two double…

The handles had come off two double glazed windows, the previous owner had not took care of them. The windows were open half way and we couldn’t close them . I contacted this company and Carl came out the next day and checked the windows. I was later sent a quote for the repairs which also covers parts for 2 years. The quote was reasonable and I went ahead and booked in the work with their customer service who are really helpful. Carl arrived two days later and did the work, he was polite, friendly , tidy and clearly knows his job very well. I will deff use them again!! Thanks Carl!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

We had a problem our window wouldn't …

We had a problem our window wouldn't lock,we booked the window doctor on line, they came & gave us a quote, the office then called to arrange a time,we arranged a day,they kept us updated by text,our engineer Jay arrived on time,a pleasant young man,he was efficient & got on with the job.after he explained what he had done.would definitely reccomend, very good service.

March 9, 2026
Unprompted review

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