I cannot give 5/5, because problems appear - but the best thing is that BMC listens to their users and actually fix those problems. Contrary to many others (like Patreon), who answer like "We understa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buy Me A Coffee's support can sometimes be a little slow, but the experience is worth it. The responses don't feel like automated copy-paste messages — it genuinely feels like you're chatting with a r... See more
Company replied
Great idea, but I ran into a problem before I even started. I assume that I registered as a business and not as a person. This cannot be changed at a later date, which means I need to use another e-... See more
Company replied
Buy Me A Coffee does a great job of helping creators get support from their fans. The interface is easy to use. I love that I was able to control my email list, send posts, load digital products, buil... See more
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Company details
Written by the company
Buy Me a Coffee is the best way for creators and artists to accept one-off support and membership from their fans.
Contact info
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Loving this platform and the assistance…
Loving this platform and the assistance when needed
May 21, 2026
Unprompted review
Reply from Buy Me a Coffee
Love hearing this , thanks for being part of the community!
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Thieves
They steel money from your account when you close it. I had $4.28 in my account they don’t pay out unless you have $10 in your account. I emailed them to say that I wanted this money when I closed my account but they just kept it. They are thieves and they are getting away with millions as no one can stop them doing this.
THIS NEW paragraph is in responce to their reply, to my reveue. This is a copy of ONE of their emails to me "Subject: Re: Payments
Hi Tara!
We understand your frustration regarding the remaining balance on your account. However, as outlined in our policies, payouts can only be processed once the minimum withdrawal threshold of $10 has been met. Since the remaining balance on the account is $4.28, we are unfortunately unable to process the withdrawal.
Kindly refer to the article below and this specific clause:
When can I request a payout?
You can request a payout once the support amount you've received reaches a threshold of $10.
As the account has already been closed, any remaining funds that do not meet the minimum withdrawal requirement are handled according to our standard policy, which includes returning the funds to the original sender where applicable. I have reached out to the team regarding this.
We appreciate your feedback and regret any disappointment this situation has caused. Please be assured that this policy has been consistently applied and is not intended to disadvantage any customer."
That is a lie, I check with the lady that sent the money and they have not returned it. Robbery in plain site. 😡 How many out their had this happen to them? The under $10 scam!
May 14, 2026
Unprompted review
Reply from Buy Me a Coffee
We're sorry for the frustration, and we want to clear this up. Balances under $10 can't be processed as a standard payout, but they're not lost, deleting your account triggers the release of any remaining funds back to you. If you haven't done that yet, that's the step that gets this resolved.
If you've already closed your account and haven't received the amount, please reach out to us and we'll look into it directly.
Wondeful Service
Tina did a wonderful job at solving my concerns and I am fully satisfied.
May 24, 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks a lot for sharing this, will share this with Tina!
Support Staff Requested Review
I reached out thinking there was a site problem but discovered another way to achieve my result. Why still rate as four?
1) I feel instructions could improve somewhat which would have been one less the team would need to follow up on.
2) Navigation needs a definite improvement, I can't even get back to the setting up of two step verification so I am able to explain what I mean regarding better instructions.
3) Navigation could also use more icons alongside Categories and Blog, for example "Home Page" for one if you have such a thing.
4) I couldn't fault support except maybe they need more support from management, it should not be standard to have a waiting time of a few hours for a response. That alone could cause a potential financial contributor to get cold feet and abandon their intended creators support altogether, this would only hurt the Buy Me A Coffee business not to mention the intended recipient. If the workload is overwhelming maybe extra staff, even an auto generated standard return email explaining you received the customers email with an approximate expected time frame for a response. Tina from support was helpful and very polite and professional in her return email, I have no negatives regarding support staff at all.
I hope you don't feel I have been too harsh but I just read your tips on content regarding reviews, so I have not held back. I wish management and sales staff to have a copy of this email please.
Kind regards,
Bruce Abel
May 20, 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Bruce,
Thank you for taking the time to write this so thoroughly , this is exactly the kind of feedback that's genuinely useful, and we mean that.
You've raised valid points across the board: clearer onboarding instructions, easier navigation, and faster first-response times are all areas we care about and are actively working on. The point about response wait times potentially costing a creator a supporter is a sharp one and well taken.
Tina will be glad to hear your kind words, and we'll make sure this reaches the right people internally.
Lovely experience and supportive team
May 23, 2026
Unprompted review
Reply from Buy Me a Coffee
Thats what we are aiming for, Thanks for sharing this!
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Great way people can pay for your…
Great way people can pay for your creator side and get some coffee
May 22, 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks a lot for taking your time to leave a review
Fast processing
May 21, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for leaving a review!
I had an issue and customer support solved it fast
I had an issue and was initially worried when I looked up reviews about the customer support but I can tell you they're actually legit. They found the issue and resolved it after a day or so from submitting the request and immediately after everything flowed smoothly again. Highly recommend going for these guys if you're looking for support
May 21, 2026
Unprompted review
Reply from Buy Me a Coffee
This one means a lot, knowing you came in with some hesitation makes it even better to hear it worked out. A day to resolve and smooth sailing after that is exactly what we want for every creator. Thanks for giving us the chance and for recommending us.
good service so far
May 20, 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for taking the time to leave a review!
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Julie was responsive and great with…
Julie was responsive and great with helping me with my issue. She was fantastic with following up and making sure my issue was resolved, which it now has been! I am very happy to be signed up with Buy Me a Coffee, thank you!
May 20, 2026
Unprompted review
Reply from Buy Me a Coffee
This made our day! Julie is fantastic and it's so great to hear she went the extra mile to make sure everything was fully resolved for you. We'll absolutely pass this along to her, recognition like this means a lot to the team. Welcome to BMC, we're really glad to have you here!
Fast to reply customer service
Fast to reply customer service, kind and efficient.
May 16, 2026
Unprompted review
Reply from Buy Me a Coffee
Really glad we could deliver that for you. Thanks for sharing.
Great support
Tina responded to my concern very quickly and gave me an easy-to-follow solution to my problem. I love this platform as it offers many unique benefits.
May 13, 2026
Unprompted review
Reply from Buy Me a Coffee
Tina will love hearing this, quick and clear is exactly what we aim for. Glad you're enjoying the platform too. Thanks for taking the time to share this.
Useful,but not widely available
I like the idea,it seems like a very useful tool,with simplified features as an advantage.tool.Unfortunately, it is unavailable to me because of my location,which was disappointing...I stiĺl consider it very practical and would recommend it to anyone who is able to use it.I have no complaints or bad comments about the service the site provides.
May 14, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for the kind words and we're sorry you're not able to access the platform from your location. Geographic limitations are something we're actively working to expand, and feedback like yours genuinely helps make the case for it. We hope to have you on board properly one day.
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They steal creator funds by forcing mass refunds after services are rendered!
I am a web administrator who used Buy Me a Coffee to cover my high server and infrastructure costs (Contabo/Cloudflare). After months of legitimate support from my audience, BMC deactivated my account and initiated a MASS REFUND of $293.68 back to donors.
They admitted in their email that they recognize I have incurred hosting and infrastructure expenses, yet they decided to refund the money instead of paying me. This means they allowed me to provide services and pay for servers out of my own pocket, only to take the money away at the last minute. Avoid this platform.
May 11, 2026
Unprompted review
Reply from Buy Me a Coffee
We hear you, and we understand how serious this is, having funds refunded after you've already covered real infrastructure costs is a genuinely difficult situation, and we don't take that lightly.
Account and payment decisions of this nature involve multiple factors that we aren't able to detail publicly, but we don't want this to be left unresolved. Please reach out to us directly and reference this review , we'll make sure it gets a proper look.
I am satisfied with the performance of…
I am satisfied with the performance of this website; the support team is always ready to help and answer questions.
May 8, 2026
Unprompted review
Reply from Buy Me a Coffee
Glad to hear it , being there when you need us is something we genuinely care about. Thanks for taking the time to share this.
Very fast and intelligent
Very fast, intelligent and solved my problem. Thank you!
May 11, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for taking your time to share this!
Very easy to understand what was said…
Very easy to understand what was said and issue was resolved!
May 11, 2026
Unprompted review
Reply from Buy Me a Coffee
Really glad we could get that sorted for you and that the communication was clear throughout.
Thanks for taking the time to share this.
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they took money out of my account but…
they took money out of my account but claim its not them.
Nice little earner that keep on going and hope you go bust
January 30, 2026
Unprompted review
Reply from Buy Me a Coffee
Hi there,
Thank you for flagging this. We understand how alarming it is to see an unexpected charge, and we want to help get to the bottom of it.
Charges that appear on statements can sometimes come from a creator's page you may have supported previously but we'd never want you left with an unresolved question about your money. Please reach out to us directly with your transaction details and we'll investigate promptly.
We take every concern like this seriously.
Buy Me a Coffee has been one of the…worst companies ever
Buy Me a Coffee has been one of the most frustrating experiences I’ve had with a creator platform.
My account was suddenly deactivated while funds belonging to me were still being withheld. Since then, I’ve repeatedly tried to work with support and provide the proof they requested regarding how I used and promoted my page.
Despite submitting information multiple times, I continue receiving what feel like generic automated responses instead of clear answers from an actual human review team.
I do not create adult content, and I have repeatedly asked them to explain specifically what policy they believe was violated. So far, I have not received a direct explanation or a clear timeline regarding my withheld funds.
The most frustrating part has been the lack of transparency and communication. If a platform is going to freeze someone’s account and hold their money, creators deserve:
- a real explanation
- a real review process
- and consistent communication
At this point, I simply want:
1. A proper human review
2. Clear clarification regarding any alleged violation
3. Release of my remaining funds
I hope this situation gets resolved professionally and fairly.
May 1, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for taking the time to lay this out so clearly and we're sorry this has been your experience. Feeling unheard after repeatedly engaging with support, especially when your funds are involved, is genuinely frustrating, and you deserve better than that.
Account reviews of this nature do require careful human oversight, and we hear you that the communication hasn't reflected that. We'd like to look into this personally. Please reach out to us and reference this review. we'll make sure it gets in front of the right people.
Fast payouts and a very helpful support…
Fast payouts and a very helpful support team x
May 9, 2026
Unprompted review
Reply from Buy Me a Coffee
So glad to hear this , thank you!
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