SleepZee Reviews 62

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers had a great experience with this company. Many customers found the ordering process to be easy and quick, appreciating the clean web interface and smooth purchase experience. People are generally looking forward to receiving and trying the product, with some expressing hope that it works well. Reviewers also frequently praised the customer service, describing it as professional, prompt, compassionate, and very helpful in resolving issues. However, some customers also noted confusion during the ordering process, often leading to unintentional purchases of more items than desired due to persistent offers and program insertions. A few other people also felt that the product received was defective or that the tracking method for shipments was poor, leading to disappointment with customer service and a reluctance to reorder.

What people talk about most

Order

People report ambiguous experiences with order, with many finding the ordering process easy and quick,... See more

Product

Users describe ambiguous interactions with product, with some customers expressing anticipation to try the... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some finding it easy to use and purchase.... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the professional, prompt,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's not clear on the website why I would need more than one set. How long will one set lasts if I wear every night. Also, no mention of PFAs. I'm assuming that's not an issue re: the material used?... See more

Rated 4 out of 5 stars

The ordering process is easy enough, for me personally...kinda get annoyed with offer after offer before I can complete my order. Right now I want to try this...not sure I will like it or keep using... See more

Rated 4 out of 5 stars

Ordering was confusing. I ended up adding more than I wanted. I called your customer service number and spoke to a representative that resolved the issue with me. For this I thank you. I look forwar... See more

Rated 4 out of 5 stars

Overall good experience, but too many "bag filler" questions before simply placing the order. If I wanted the other items, I would have ordered them. Now I will wait for them to arrive to see how t... See more


Company details

Written by the company

SleepZee Anti-Snoring Mouthpiece is designed to help reduce snoring and support a better night’s sleep. It is worn during sleep and works by gently adjusting the position of the lower jaw, helping to keep the airway more open and reduce the vibrations that cause snoring. The mouthpiece is easy to use and can be adjusted for a more comfortable fit, making it suitable for regular use as part of a nightly routine. Its compact and discreet design also makes it convenient for travel or sleeping away from home. Snoring often affects not only the person experiencing it but also their partner, leading to disrupted sleep and daytime tiredness. By helping to create a quieter sleep environment, SleepZee can contribute to more restful nights and improved comfort for both. It is often chosen by adults looking for a simple and non-invasive option to manage snoring without turning to more complex or expensive solutions. Reusable and straightforward to maintain, SleepZee offers a practical way to improve sleep quality in an accessible and convenient manner.


Contact info

3.8

Great

TrustScore 4 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Return

Other than taking awhile on hold he was very professional and helpful.

June 12, 2026
Unprompted review
Rated 2 out of 5 stars

The initial order was for 1 item only

The initial order was for 1 item only. The charges were for another 5 items. Not required and not ordered.

However the customer service has been excellent so far although my issue has not been fully resolved I am confident that it will be completed to my satisfaction once I have been provided with return details.

May 28, 2026
Unprompted review
SleepZee logo

Reply from SleepZee

Hi Neil,

Thank you for taking the time to leave a review.

Providing clarity and confidence to our customers is a top priority, and we appreciate the opportunity to review feedback such as yours. It is encouraging to hear that our customer service team has been assisting you, and we hope to continue supporting you throughout the resolution of this case.

At this time, we are unable to locate an order linked to the details shared in your review, so we have requested additional information. Once we receive it, we will gladly look into the situation further. All return requests are reviewed in line with our published return policy.

Kind regards,
Kayla from SleepZee

Rated 4 out of 5 stars

I gave it a try.

When I got your product I had to adjust the mouth guard a couple of times. Once I got comfortable with it, I slept with it several nights. I slept OK, but in the morning my jaw was sore. Then my wife informed me my snoring had returned. That was the whole point of my trying this.

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Scam alert

Scam alert - added sites I did not want to

May 25, 2026
Unprompted review
SleepZee logo

Reply from SleepZee

Hello there,

Thank you for taking the time to leave a review.

We strive to provide a transparent purchasing experience and take feedback regarding order contents very seriously. To properly investigate this situation, we need a few additional details about your case.

As we are unable to locate an order based on the information provided here, we have sent you a separate message requesting further information. Please check your email inbox when convenient.

Looking forward to your reply,
Kayla from SleepZee

Rated 3 out of 5 stars

Purchase process was great

Purchase process was great. Problem occurred with all the pushing for additional items. Also, a charge for 19.99 added for what I can't see on the invoice.

May 21, 2026
Unprompted review
SleepZee logo

Reply from SleepZee

Hi Ronald,

Thank you for taking the time to leave a review.

Providing a transparent and straightforward purchasing experience is extremely important to us. We appreciate your feedback regarding the additional offers shown during checkout, and we would like to take a closer look at the charge mentioned in your review. We also want to assure you that customers are presented with the option to add or decline any additional products before completing their purchase.

Your case has been forwarded to the appropriate team, and an agent is now reviewing it to assist you as quickly as possible.

Kind regards,
Kayla from SleepZee

Rated 1 out of 5 stars

They deserve ZERO stars

This company is just a bunch of THIEVES!!!
They deserve ZERO stars! I ordered this item paid for it, tried to cancel but email kept coming back! I had to move so item was delivered and sent back and now no refund! Even filed with PayPal so I’m not sure what lies they told them but no refund! What a world we live in! No product and no refund! STAY AWAY!!!!
You stole my money and I have no product!

May 18, 2026
Unprompted review
SleepZee logo

Reply from SleepZee

Hello Laura,

Thank you for sharing your experience. We are saddened to hear that the interaction with our customer service did not meet your expectations.

Our goal is to provide clear, timely, and effective support, and we would appreciate the opportunity to review your case further. As we were unable to locate your order based on the review alone, we have requested additional information from you.

Looking forward to your reply,
Kayla from SleepZee

Rated 5 out of 5 stars

Excellent support

I accidentally placed several orders via PayPal, which I then cancelled. The cancellation process was very straightforward and happened straight away. I was absolutely delighted with that.
Thank you so much for that.

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM!

This company is a SCAM!! Do not purchase from them they will rip you off!!

May 19, 2026
Unprompted review
SleepZee logo

Reply from SleepZee

Hi James,

Thank you for sharing your experience with us.

We take feedback like this very seriously and continuously evaluate customer input to ensure our product descriptions and marketing materials remain clear, accurate, and informative. Our goal is always to help customers feel confident throughout the purchasing process.

Your case has been escalated to a dedicated agent, who will continue assisting you directly through our support channels.

Best wishes,
Kayla from SleepZee

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