SleepZee Reviews 

68
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process to be easy and straightforward, with some looking forward to receiving and trying the product. Reviewers also frequently praised the customer service, describing it as professional, prompt, and willing to resolve issues. However, some people mentioned confusion during the ordering process, often leading to unintended additional items being added to their purchase. A few customers also reported receiving defective products or experiencing issues with refunds for opened hygiene items, despite the product not working as expected. Additionally, some expressed disappointment with the tracking method for their orders and felt that the product was not a universal fit.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, with some finding the ordering process easy and quick, even... See more

Product

Clients share ambiguous opinions on product, with some expressing anticipation to try it and hoping for good... See more

User experience

Consumers find the user experience to be ambiguous, with some aspects being very easy to use and purchase,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the professionalism,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's not clear on the website why I would need more than one set. How long will one set lasts if I wear every night. Also, no mention of PFAs. I'm assuming that's not an issue re: the material used?... See more

Rated 4 out of 5 stars

The ordering process is easy enough, for me personally...kinda get annoyed with offer after offer before I can complete my order. Right now I want to try this...not sure I will like it or keep using... See more

Rated 4 out of 5 stars

Simple research shows this is the best product for snore reduction, price is fair with discounts, however they try to sell you other products. If the snore device is good, why try to sell the oil or t... See more

Rated 4 out of 5 stars

Ordering was confusing. I ended up adding more than I wanted. I called your customer service number and spoke to a representative that resolved the issue with me. For this I thank you. I look forwar... See more


Company details

Written by the company

SleepZee Anti-Snoring Mouthpiece is designed to help reduce snoring and support a better night’s sleep. It is worn during sleep and works by gently adjusting the position of the lower jaw, helping to keep the airway more open and reduce the vibrations that cause snoring. The mouthpiece is easy to use and can be adjusted for a more comfortable fit, making it suitable for regular use as part of a nightly routine. Its compact and discreet design also makes it convenient for travel or sleeping away from home. Snoring often affects not only the person experiencing it but also their partner, leading to disrupted sleep and daytime tiredness. By helping to create a quieter sleep environment, SleepZee can contribute to more restful nights and improved comfort for both. It is often chosen by adults looking for a simple and non-invasive option to manage snoring without turning to more complex or expensive solutions. Reusable and straightforward to maintain, SleepZee offers a practical way to improve sleep quality in an accessible and convenient manner.


Contact info

3.7

Average

TrustScore 3.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.7

All reviews

(68)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is a SCAM!

This company is a SCAM!! Do not purchase from them they will rip you off!!

May 19, 2026
Unprompted review
SleepZee logo

Reply from SleepZee

Hi James,

Thank you for sharing your experience with us.

We take feedback like this very seriously and continuously evaluate customer input to ensure our product descriptions and marketing materials remain clear, accurate, and informative. Our goal is always to help customers feel confident throughout the purchasing process.

Your case has been escalated to a dedicated agent, who will continue assisting you directly through our support channels.

Best wishes,
Kayla from SleepZee

Rated 4 out of 5 stars

I wish your system had an immediate…

I wish your system had an immediate confirmation of our order. I didn't get one on my email, so I had to write to your chat and NOW I have my confirmation. Also wish the confirmation would say how long the delivery will take.

April 4, 2026
Unprompted review
Rated 3 out of 5 stars

Get only what you need and then get out

Too many adds to try and see other things to you

April 3, 2026
Unprompted review
SleepZee logo

Reply from SleepZee

Hi Robert,

Thank you for the review.

These options are designed to highlight additional products that some customers find useful, but they are completely optional and can be skipped.

We appreciate your feedback and are continuously working to improve the overall experience. If you have any further questions or concerns, please feel free to reach out via support@sleepzee.com

Best wishes,
Kayla from SleepZee

Rated 4 out of 5 stars

Easy to order

Easy to order, but too many add-on options to decline before getting to the final payment.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Quick response to my inquiry

I reached out to the company to ask about my order; as it seemed to be taking a long time to receive. They got back to me promptly and said they would look into it. Then oi did receive the order shortly after.

March 26, 2026
Unprompted review
Rated 3 out of 5 stars

The ordering process was confusing

The ordering process was confusing. I unintentionally ordered more than I wanted. I called customer service the next day and requested that part of my order be cancelled. I was told it would be and a refund would be issued for that part of the order. However, when I rec'd my order, it was a full order and not cancelled as I was told it would be. I will return the items you sent, but will not pay for the return cost. I called again, we'll see what happens now....

March 24, 2026
Unprompted review
SleepZee logo

Reply from SleepZee

Hello Elizabeth,

We appreciate you taking the time to provide feedback.

Our return policy for hygiene-sensitive products, including personal care and consumables, does not allow returns once items have left our facility, ensuring safety and quality for all customers.

Your concern has been escalated, and a dedicated agent is now reviewing your case to work toward a prompt resolution.

Best regards,
Kayla from SleepZee

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