Supplyur Reviews 631

I would strongly caution others against using this service based on my experience due to significant delays in payment and poor communication throughout the process.

I accepted an offer on 8 April and was told payment would be made within 7–14 working days after acceptance.

Once that timeframe passed, no payment had been received, so I contacted them for an update. I was told there were delays with their payments team and that my payment was “being processed”, but I was not given a confirmed payment date.

Over the following weeks I had to chase multiple times. Each time I was given similar responses about delays and assurances that it would be paid soon, but still no clear date or meaningful progress. At one point I was told it would likely be within 5 working days, but this also passed without payment being made.

After waiting significantly longer than the original timeframe (around 28 working days in total) and still not receiving payment, I had to escalate the matter formally by issuing a Letter Before Action in order to progress towards legal action.

Only after this escalation did communication continue, and I eventually received payment on 18 May.

While the payment was eventually made, the overall experience involved substantial delays beyond the promised timeframe, repeated chasing, and a lack of clear communication or firm payment dates throughout the process.

PLEASE READ THIS FIRST!!!!
BEWARE BEWARE BEWARE BEWARE
The company is a complete waste of time, first they get you in by offering a very good price for your phone, so you send it in, then they send a email offering a fraction of the price, if and when you except the deal, THEY TAKE WEEKS AND WEEKS TO PAY!!!!!!! (Iv still not been payed!!! 3 weeks on!!!! AND THE CUSTOMER SERVICE IS TERRIBLE!!!!!!!
PLEASE DONT USE THIS COMPANY!!!!
BEWARE THEY TRADE AS DIFFERENT COMPANIES TOO!!!!!!!!

Scammers, avoid at all costs. Sent a phone off to sell that was prestine condition (as new) then received a valuation £300 less than the initial price offered. Refused the offer, received the phone back and it was full of scratched front and back. BARRY POKE you should be ashamed and you need to start being a little more honest. I suppose thats why you are a director of multiple dissolved companies.

I believe this company may be in danger of going bust so would absolutely refrain from buying or selling with them, read all the other reviews on other sites: you will send your device off and whether you get your money or not is very much in doubt!! I sent in a device weeks ago, never got paid!

AVOID
Said my phone wasnt the correct condition and offered me 1/3 of agreed, declined twice and took the last offer. Got an email to say be paid within 7 days and chased up several times by phone and email. FINALLY got payment on week 6 after I threatened them with court. (Citizens advice website template) go elsewhere. Please avoid!!

still waiting for my money after a month, just read online reviews omg

Company offered a price for my mobile and offered a pathetic offer, I declined then they offered me a higher price. I accepted on the grounds I would receive payment within 7 working days. 3 weeks later and still no payment. Stay clear from this company as there is zero customer service and am left to fight to get my money or phone back !!!!

I wouldn't even give this company 1 star ( unfortunately no option for zero star)

DO NOT USE THEM

On line offer for my 128GB IPHONE 14 - £211 pristeen condition not a mark on it / camera protector sent with phone , always kept in an otter box case. I refused initial offer of £125, ( which was apparently because there were visible scratches - I took photos of all sides of my phone in case they pulled this trick), which was increased to £140 which I also refused , they then increased to £175 which I also refused on principal because the phone was as described when they initially offered £211. Phone was returned to me minus camera lens cover and with visible scratches added.

Totally untrustworthy company

DO NOT USE UNDER ANY CURCUMSTANCES

Absolutely awful sent my phone it still looks brand new not a mark on it offered me a ridiculously low offer which I declined 3 times saying there where scratches on phone I had already taken photos before I sent it, knowing it was in excellent condition they wouldn’t pay what was offered originally and returned my phone. I would rate them with one star but no star is not an option unfortunately.

They don’t even deserve the 1 star

The worst company I’ve ever had dealings with. I just wish I’d read the other reviews on here before selling my phone to them. 31 days to get payment, absolutely appalling. Numerous emails and phone calls but never got a clear answer. After 2 weeks I asked for my device back as I wanted to go elsewhere (plenty alternative companies) to then be told I wasn’t allowed my device back as they’d done work on it, but they also couldn’t pay me or confirm when payment would be made. At the end it because laughable but if you genuinely need the money please please avoid.

Very poor customer service so not pay your money when they claim they will. Come up.with an excuse that they have been busy.

Initially offered a fair price for my old mobile phones, then said there were a million issues and dropped offer to nearly nothing, despite all the phones having been kept in cases with scratch covers on and were (genuinely) all in excellent condition.
Finally got them to up their offer to something not quite so deplorable and the real kicker ... two weeks in a dozen phone calls and STILL not been paid.

They are just a bunch of charlatans and thieves.

DO NOT USE THEM

Reasonable offer of price for phone £157, they came back with offer of £30, £40, £55. High initial offer then low ball offers followed by incremental offers. The only upside was email communication was good and did get phone returned within a few days. I wish I had seen other reviews here as much the same experience.

Sold my phone to this company before I sent it I decided to look at them on trustpilot glad I did I won't be sending my phone to these clowns they give u the best price but won't be worth it in the end. Sold it to music magpie in the end I've dealt with them before and always paid quickly don't be fooled by the good price read the reviews

If I could give 0/5 I would. I got a quote of £87 to recycle my Samsung A53 5G unlocked phone. However, when I received an email from them they said after testing my phone they found that the screen had burnout! When I sent the phone to them, the only reason I decided to update my phone, was that mine wasn't e-sim compatible. The phone was in excellent condition. Not even a scratch on the screen or body of the phone. They gave me an updated valuation of £10! I rejected this, which was then updated to £15! which I again rejected. They then updated to £25, which I rejected again. They then returned my phone with no explanation and the packaging was minimal. I had sent the phone to them in it's original box, with charging cable etc and packaged it in 2 boxes and bubble wrap. I won't be using this company again.

Usual experience, sent the phone off in mint condition, they took a few days to appraise it, had to chase even that bit. Told them to return the device if it's not appraised by end of day.

Appraisal came on, £80 down on a £525 valuation, rejected, with a clear instruction to return the device without delay.
Revised offer received, again paltry, again refused with an immediate instruction to return the device.

Third offer received of £495, by this point the phone had devalued at other companies and this was the best offer, so them dicking about cost me. Knew I'd have to keep on at them and reluctantly accepted.

Immediate email saying they're experiencing payment delays and will take 7-14 working days.

Sent them emails at regular intervals reminding them of their obligation, and that I've got no qualms taking them to court and they can pay the fee and interest.
On the final day before I submitted my letter before action, they provided their payment date, now they actually beat this date, but what a shower of crap company.

They know full well what they're doing, so I'd advise if you're waiting, get legal proceedings started

Sold my phone through them and like everyone else, waited 7 weeks+ for a payout. Kept getting palmed off with excuses how busy they are etc etc. wrote an official complaint last night (template off of citizens advice website) giving them notice before I start legal proceedings and knowing my consumer rights and money hit my PayPal today conveniently. Would urge anybody in the same position to do the same thing. Have just reported to trading standards!

Been on "payment processing" since 22 Oct. I was ok with 7-14 working days delay, no big deal. But I am on 16th day and customer support sent information that I should receive guaranteed payment message in the "next few days". I have doubts if I'll be paid.

It's now been 15 working days no payment and no payment guaranteed date either. Appalling customer service. Do not use you will not get paid nearly been a month.

Offered £115 for my iPhone 11 brand new in a box never even been used. Only option to sell it states phone is in good condition and mine actually was excellent.
Offer arrived for £55 stating there were deep scratches and marks on the screen and phone ‘standard practice statement’ I can see with everyone else’s reviews. The phone was in pristine condition so they were lying. After two further offers up to £80 I just declined. Am awaiting receipt of my phone back. Will be videoing myself opening the package in case they’ve damaged it. Do not use this company read the reviews. Disgraceful rip off and fraudulent company.