The club was busy due to Bank Holiday. The staff were friendly as always. Atmosphere was good and the prize money was enhanced as it was a Bank Holiday special promotion. The package paper and electr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff are great, walking around asking if you would like a soft drink. You can have good and bad days on the slots, but that's gambling. A couple of gripes, the "This machine is reserved" cards, mea... See more
Company replied
Brilliant night out, staff really friendly Thought it very strange that people with electronic boards did not need to shout confirming a win Plus a lot of talking while games going on - not very... See more
Company replied
If you want a night out where you control how much you spend, have a drink & some food, feel safe on your own or have a friendly chat with the staff, then the thrill of a win is a bonus then buzz is f... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff friendly food good and even…
Staff friendly food good and even managed a win.
August 1, 2026
Unprompted review
The bingo hall is in need of a…refurb
The bingo hall is in need of a refurbishment and an improved cleaning regime. The brass hand rails have not been polished in a long time which makes them feel sticky. This and seeing the same pieces of litter on the floor under the tables for weeks on end puts me off ordering food.
August 7, 2026
Unprompted review
Regulars made me feel very uncomfortable
Staff were OK tables small tight
Regulars were very loud when some one else spoke they didnt like it. They were rude annoying and made me feel very uncomfortable
I travel to alot of buzz bingos never have I felt awkward. Regulars took the piss out off another lady
August 1, 2026
Unprompted review
Friendly staff reasonable prices and…
Friendly staff reasonable prices and hall clean. Good menu too.
August 4, 2026
Unprompted review
Very clear caller
Very clear caller. Friendly staff.
Need better cleaners though as the banisters are disgusting and no soap in the disabled toilet
August 7, 2026
Unprompted review
Really enjoy this club
Really enjoy this club. Staff are very friendly and helpful. A lot of good offers too and of course always a boost when I get a win 😄
July 4, 2026
Unprompted review
Friendly staff
Friendly staff, buzz always running competitions and offers. Local to us so a win win. Great atmosphete and bingo callers are all excellant especially Steph.
August 4, 2026
Unprompted review
I absolutely love bingo,BUT…
I absolutely love bingo,BUT buzz seems to be all about slot machines and how many gogo games they can get in before the actual bingo game starts.the staff seem so fake
August 2, 2026
Unprompted review
Lincoln club could do with new touch…
Lincoln club could do with new touch pads. They always go flat while playing. Then your rushing to get another so as not to miss numbers. Other than that it’s a good club.
August 7, 2026
Unprompted review
Buzz bingo Irvine is one of the worst…
Buzz bingo Irvine is one of the worst bingo halls I have encountered. Irvine is a health and saftey nightmare. Saff training needed. And a total upgrade on the service of food and being available when electronic pads go wtong. Staff need new uniforms and being polite to customers. I won't be surprised if this place shits down soon. Never be back. Manager needs replaced ASAP.
August 3, 2026
Unprompted review
Reply from Buzz Bingo
Hi Jacqueline,
I hope you're well. Thank you for taking the time to leave us a review for our Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Honestly shocking site
Honestly shocking site.
Once again no cash collect win.
Evwn when they dug just £3 on gold rush.. not 1 cash collect in site.
Talk about ripping people of constantly. Absolute jokers
August 6, 2026
Unprompted review
Reply from Buzz Bingo
Hi Kelly,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially lose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Olivia
Customer Reviews Team
4p 50 10p spins crazy
August 6, 2026
Unprompted review
Reply from Buzz Bingo
Hi There Eddie,
I am sorry to hear that you are unhappy with the outcome of your games.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
Please feel free to contact our support team at any time should you wish to check for any available offers on your casino account, or to provide you with some further information relating to how our games run. Our support team is available 7 days a week via the ‘Contact Us’ page, and we will be more than happy to assist you.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
From Friday don't loads free spins
From Friday don't loads free spins. I was told twice via live chat to wait, and they promised everything would be fixed yesterday. Maybe they could just swap it for a working game, like other sites do?
August 2, 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
I hope you’re well.
I am sorry to hear of any issues accessing your free spins. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
Sort it out Buzz ..
Buzz sends message to say you have won free spins click on link. Link does not work so tried it 3 or 4 different times and 2 different devices still not working got on to a lovely customer service lady was quick to say we are aware of the problem and we are working on it. Here we are 24 hours on link still not working.
July 31, 2026
Unprompted review
Reply from Buzz Bingo
Hi Ms E Head,
Thanks for your review, We are aware of an issue with some of the games on the site, this has been raised to the technical team any free spins that are active on your account have a 7 day expiry, so please try again over the coming days as the team work to resolve the issue, apologies for any inconvenience caused.
If the issue persists longer than this, please get back in touch, and we will happily assist further. Again, sorry for any inconvenience.
Kind Regards,
Mark
Customer Reviews Team
Everytime I've been the table top bongo…
Everytime I've been the table top bingo slots isn't working when you pull then up on it they make you feel like your in the wrong and are lieing then turns into a full laughing shit show where there starting at you talking waiting for your money back wouldn't waste your time go to a diffrent club
July 31, 2026
Unprompted review
Reply from Buzz Bingo
Hi Emma,
I hope you're well. Thank you for taking the time to leave us a review for our Clubs.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Poor service
Went to this club, electronic device kept disconnecting through the games, I tried to get attention of the staff to rectify the problem to no avail. They just continued chatting to each other. Found it a poor service didn't feel like I got a game of bingo. Finally got the board swapped during the last half of the games. Will not be going to this club again. Disappointed
July 26, 2026
Unprompted review
Reply from Buzz Bingo
Hi Debbie,
I hope you're well. Thank you for taking the time to leave us a review for our Buzz Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Amanda,
Thank you so much for your wonderful review! We're thrilled to hear that Buzz Bingo keeps you entertained. Your feedback means a lot to us, and we're delighted to have you as part of our community.
We look forward to seeing you again soon for more fun and excitement!
Best wishes,
Mark
Customer Review Team
Long time customer of buzz bingo…
Long time customer of buzz bingo online. Have deposited lots and every time I make a withdrawal it takes days for it to be processed, considering it says they are processed within an hour…they never are. For a big well known company, it should not take this long to process a withdrawal.
July 24, 2026
Unprompted review
Reply from Buzz Bingo
Good morning Jodie,
Thank you for taking the time to leave us a review.
I am sorry to hear of any disappointment with our withdrawal timeframe.
We do state our timeframe clearly and advise that the team will aim to process these within one hour but that some payment methods may take longer.
Please see the below link for a further breakdown of how the withdrawal process works:
https://www.buzzbingo.com/club/help-hub/topic/when-will-i-receive-my-withdrawal.html
Thank you for taking the time to leave your feedback, we appreciate any and all comments.
Kind Regards,
Tia
Customer Reviews Team
The staff are very polite and helpful
The staff are very polite and helpful, they explain everything very well so easy to understand
July 24, 2026
Reply from Buzz Bingo
Hi Eve,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.