The club was busy due to Bank Holiday. The staff were friendly as always. Atmosphere was good and the prize money was enhanced as it was a Bank Holiday special promotion. The package paper and electr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant night out, staff really friendly Thought it very strange that people with electronic boards did not need to shout confirming a win Plus a lot of talking while games going on - not very... See more
Company replied
If you want a night out where you control how much you spend, have a drink & some food, feel safe on your own or have a friendly chat with the staff, then the thrill of a win is a bonus then buzz is f... See more
Company replied
Great games. It food allergies need better explanation as to if the rolls for burgers etc have dairy in and provide alternative milk butter etc as this limits those with allergies to what they can eat... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There is a lot of bullying in club tell…
There is a lot of bullying in club tell manger they don't do anything
May 14, 2026
Unprompted review
Reply from Buzz Bingo
Hi Tara,
I hope you're well. Thank you for taking the time to leave us a review regarding our Hanley Club.
I am sorry to hear this, should you wish to provide any specific feedback please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
I can meet up with friends and the…
I can meet up with friends and the staff are amazing
June 4, 2026
Unprompted review
Reply from Buzz Bingo
Hi Irene,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our South Shields club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Great games
Great games. It food allergies need better explanation as to if the rolls for burgers etc have dairy in and provide alternative milk butter etc as this limits those with allergies to what they can eat.
June 5, 2026
Unprompted review
Reply from Buzz Bingo
Hi Nicola,
I hope you're well. Thank you for taking the time to leave us a review for our Fishponds Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Brilliant Staff
The staff at Colchester Buzz are lovely. Friendly, welcoming, and extremely helpful. For many years we were loyal Basildon bingo-ers, but Colchester's become our favourite club. Always clean, spacious and great atmosphere
May 30, 2026
Unprompted review
Reply from Buzz Bingo
Hi Claire,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Colchester. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Staff helpfull in every section
May 9, 2026
Unprompted review
Reply from Buzz Bingo
Hi Joyce,
I hope you're well. Thank you for taking the time to leave us a review for our clubs.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Good Morning,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Hull. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Had a great night here
Had a great night here. Went in a large group with a lot of first time players and everything was explained really well. Food and drinks good value, and Hannah really looked after us. A good evening all round and we’ll definitely be back!
May 28, 2026
Unprompted review
Reply from Buzz Bingo
Hi Elizabeth,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Leeds club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Amazing time at Buzz Bingo Leeds
Was great fun at Buzz Bingo in Leeds as a first-time bingo goer.
The staff were so welcoming, with Hannah doing an amazing job at talking us through the games and helping with everything!
The atmosphere was great, and I won a round of Bingo on the night as well! Would definitely recommend and will be going again as soon as I can!
May 28, 2026
Unprompted review
Reply from Buzz Bingo
Hi Adam,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Leeds. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Tryed the app its shocking you never…
Tryed the app its shocking you never win and there is free wheel spin every day to win a prize that is a joke aswell every day without fail you win 2 free spins on a slot
June 2, 2026
Unprompted review
Reply from Buzz Bingo
Hi David,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially lose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Olivia
Customer Reviews Team
First Timer Loved It
Had such an amazing experience at Buzz Bingo Leeds last night!
A lot of our group had never been to a bingo club before, so we were honestly a bit nervous beforehand about knowing what to do and whether we’d feel out of place — but the staff could not have been more welcoming from the second we arrived.
Shan greeted us from the car park and immediately made us feel comfortable, helped us get signed up, and explained everything clearly without making us feel silly for asking questions. Hannah then looked after us for the evening and was absolutely brilliant — such good energy, really attentive, friendly, and made the whole night even more fun.
The whole venue was so well organised too. Everything ran seamlessly, the atmosphere was great, and the food was ready exactly at the interval which impressed all of us!
We all had such a fun night and loads of us are already planning another visit. Massive credit to the whole Buzz Bingo Leeds team for creating such a welcoming atmosphere for first-timers.
May 28, 2026
Unprompted review
Reply from Buzz Bingo
Hi Elena
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Leeds club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
If I could rate 0 I would..I play other…
If I could rate 0 I would..I play other places and decided to try buzz bingo..was casually playing then hit with a ban and stripped away of any promotions with no way of receiving them back apparently I played too much..how it that possible I was casually playing 1 afternoon not all day everyday its not like i deposited what I couldn't afford and rolling big on the slots was just casual play for entertainment nothing more infact it was that casual I didn't even make a withdrawal..I play other places much more than I ever did here and never once had an issue ..just an outright shitbags trick ..they unban but expect you to play there with no access to promotions? Absolute joke avoid at all costs ..customer service is also disgusting ..just low i.q people who you have to constantly explain yourself to so they understand
February 19, 2026
Unprompted review
Reply from Buzz Bingo
Hi Daniel
I hope you’re well.
I am sorry to hear of any issues with your account. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Michael,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Derby. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Team members very welcoming,always…
Team members very welcoming,always smiling & have a laugh with customers
May 22, 2026
Reply from Buzz Bingo
Hi Pamela,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Leicester club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi Michelle,
Thank you for your great review!
We're delighted to hear you're enjoying the games and that you've had a smooth, prompt payout experience. Providing fun entertainment and fast payments is what we strive for, so it's wonderful to know we've met your expectations.
We appreciate your support and look forward to bringing you even more great experiences. Good luck and have fun!
Kind Regards,
Tia
Customer Reviews Team
Had a very exciting time
Had a very exciting time with some friends and colleagues there. Special mention to Hannah from the staff who were lovely and made the experience better!
May 28, 2026
Unprompted review
Reply from Buzz Bingo
Hi Matt,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Leeds. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Great venue and friendly staff
I attended the evening main event bingo session and had a fantastic time. The venue was spotless and the staff were incredibly friendly and welcoming. As it was my first visit to the bingo hall, Hannah took the time to explain all the different games being played that evening which made the experience really enjoyable and easy to follow.
The bar also had some great discounts on drinks that evening and they had a good selection of lagers and spirits to choose from. Overall, a really fun night out with excellent customer service. I’ll definitely be returning!
May 28, 2026
Unprompted review
Reply from Buzz Bingo
Hi Bethany,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Leeds club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Paul,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for.
Thank you again for your review and have a great day, best of luck for the future.
Kind Regards,
Tia
Customer Reviews Team
Good friendly hosts
May 27, 2026
Reply from Buzz Bingo
Good Morning,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our Hosts, they work really hard to ensure they give a great experience.
Please do think about joining us in one of our clubs one night should you wish to experience our Buzz atmosphere in person!
I will pass on your comments and good luck on the site.
Kind regards
Olivia
Customer Reviews Team
Fast reliable service
May 27, 2026
Reply from Buzz Bingo
Hi Chelsea,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Never seen a bigger fix on bingo games…
Never seen a bigger fix on bingo games same winners all time as soon as you want obe number someone wins who’s won before defo not a genuine winner, slots are crap to nothing good about this site at all!!!
May 23, 2026
Unprompted review
Reply from Buzz Bingo
Hi there Aw,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Mark
Customer Reviews Team
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