The club was busy due to Bank Holiday. The staff were friendly as always. Atmosphere was good and the prize money was enhanced as it was a Bank Holiday special promotion. The package paper and electr... See more
Company replied
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Review summary
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Reviews shaping this summary
Brilliant night out, staff really friendly Thought it very strange that people with electronic boards did not need to shout confirming a win Plus a lot of talking while games going on - not very... See more
Company replied
If you want a night out where you control how much you spend, have a drink & some food, feel safe on your own or have a friendly chat with the staff, then the thrill of a win is a bonus then buzz is f... See more
Company replied
Great games. It food allergies need better explanation as to if the rolls for burgers etc have dairy in and provide alternative milk butter etc as this limits those with allergies to what they can eat... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great night out
Every member of staff are very friendly from start to finish and great night out
June 2, 2026
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Peterborough club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Brilliant night out
Brilliant night out, staff really friendly
Thought it very strange that people with electronic boards did not need to shout confirming a win
Plus a lot of talking while games going on - not very fair for the customers playing books
But that aside me and my husband enjoyed our night at Motherwell and will definitely return x
June 7, 2026
Unprompted review
Reply from Buzz Bingo
Hi Sylvia,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as friendly as you do in our Motherwell club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us. Whilst our rules of play do advise a verbal shout players who use touchpads also have a claim button which they can press to alert the caller.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
If you want a night out where you…
If you want a night out where you control how much you spend, have a drink & some food, feel safe on your own or have a friendly chat with the staff, then the thrill of a win is a bonus then buzz is for you.
June 8, 2026
Reply from Buzz Bingo
Hi Donna,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Ashmore Park. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Never got the bonus as promised for new…
Never got the bonus as promised for new customer spend a huge amount of money no free spins nothing at all and lastly did not win a penny
June 6, 2026
Unprompted review
Reply from Buzz Bingo
Hi there Alison
I hope you’re well.
I am sorry to hear of any issues receiving our welcome offer. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
Please do also note all of our promotions do have associated terms and conditions including qualification requirements.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
The club is light and airy and…
The club is light and airy and clean,however the electronic boards are always grubby. The tables are now too small for 2 people with boards and food and the food is a bit pricey. I personally prefer double chance on sat afternoon. The big bonus is the staff they are friendly and helpful and deserve 5 stars
June 6, 2026
Unprompted review
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you find our club light, airy, and clean, and that our staff have made a positive impression on you.
We take pride in providing friendly and helpful service, and it's wonderful to know that this stands out to you. We appreciate your comments regarding the electronic boards and table sizes. Your insights are valuable, and we'll certainly look into these aspects to enhance your experience.
Additionally, we understand your thoughts on the food pricing and will consider this in our ongoing evaluations. Your preference for double chance on Saturday afternoons has been noted, and we're glad to hear it's something you enjoy.
Thank you once again for your feedback and for rating us 4 stars. We look forward to welcoming you back soon.
Best regards,
Mark
Customer Review Team
Going to bingo it was a cheap night out
May 22, 2026
Unprompted review
Reply from Buzz Bingo
Hi Jane,
Thank you for taking the time to leave us a review.
We're thrilled to hear that you enjoyed your visit and found it to be a great value for a night out.
We look forward to welcoming you back to Buzz Bingo soon for more fun and excitement!
Best regards,
Mark
Customer Review Team
Good venue
Good venue, great location - has everything you need. Very friendly & helpful staff.
May 7, 2026
Unprompted review
Reply from Buzz Bingo
Hello,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your time at Buzz Bingo and The Slots Room Basingstoke.
It's great to know that our venue and location met your expectations and that our staff made a positive impression.
We look forward to welcoming you back for more fun and games soon!
Best regards,
Mark
Customer Review Team
Staff are lovely
Staff are lovely . Manager Kevin is a credit to the company and Jim the caller , well I dont think there is anyone better.
The whole atmosphere is so enjoyable and made some lovely friends along the way.
June 6, 2026
Unprompted review
Reply from Buzz Bingo
Hi Janice,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Buzz Bingo and The Slots Room Stockport.
It's fantastic to know that our staff, especially Kevin and Jim, made such a great impression on you. We strive to create an enjoyable atmosphere for all our guests, and it's heartwarming to hear that you've made some lovely friends along the way.
We look forward to welcoming you back soon for more fun and games!
Best wishes,
Mark
Customer Review Team
My daughter and I were new to bingo
My daughter and I were new to bingo. The staff were amazing, so patient and helpful.
May 3, 2026
Unprompted review
Reply from Buzz Bingo
Hello there,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you and your daughter enjoyed your visit to Buzz Bingo and The Slots Room Leeds.
Our team takes great pride in providing a welcoming and supportive environment, especially for newcomers, and it's wonderful to know that their patience and helpfulness made a positive impact on your visit.
We hope to see you both again soon for more fun and excitement!
Best regards,
Mark
Customer Review Team
I won a full house on Monday night the…
I won a full house on Monday night the 1st of June I called with a shout and pressed my claim button but the caller carried on with next number and someone else called and claimed the prize money of a £100 .l approached the caller he said he did not hear me but all the other people around me heard me shout . I went to the office to which I was told that they could not pay out...because the sound recorder did not pick up my shout. At the end of the night the people who sat next to me said I you get your money.
June 1, 2026
Unprompted review
Reply from Buzz Bingo
Hi Trevor,
I hope you are well.
Thank you for taking the time to leave a review of your experience at our Fenton club.
I am sorry to hear of your experience with your claim. Whenever there is a dispute regarding claims we follow a standardised process in the club to maintain fairness for all affected or querying customers nationally which involves reviewing the audio recording from the Bingo Hall.
Unfortunately it is the customers responsibility to stop the game when playing Bingo which should be acknowledged from the Bingo Caller if a claim has been made successfully.
I'm sorry for any disappointment caused.
Kind Regards
Olivia
Customer Reviews Team
Falkirk ladies
Staff very friendly food good and reasonable prices love double chance houses
June 6, 2026
Unprompted review
Reply from Buzz Bingo
Hi John,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Coatbridge club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
I really enjoy the Buzz app
I really enjoy the Buzz app. Good selection of games and easy to navigate
June 6, 2026
Unprompted review
Reply from Buzz Bingo
Good Afternoon,
Thank you for taking the time to leave us a review and I hope you are doing well! It is great to hear you are enjoying your time on our site, that is all we could hope for!
We’re always looking at ways to improve your experience on our app, feedback and suggestions are always valued.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Olivia
Customer Reviews Team
Friendly staff
Friendly staff
Clean environment
Helpful staff
Good food reasonably priced
May 28, 2026
Unprompted review
Reply from Buzz Bingo
Hi Georgina,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Grimsby club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
The staff are very helpful
The staff are very helpful, patience and any queries you have they sort them out efficiently. I enjoy my nights out at buzz bingo meeting friends and family.
June 2, 2026
Unprompted review
Reply from Buzz Bingo
Hi Janet,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Enfield club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
We Had a great time food good and rob…
We Had a great time at Bristol food good and rob the caller is fab staff very helpful Sherry always happy to help and smiling goes above and beyond and we won 😀
June 1, 2026
Unprompted review
Reply from Buzz Bingo
Good Afternoon,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Bristol club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
We joined recently and found the staff…
We joined recently and found the staff very helpful and they showed us how to use the board and took us around the facilities. The meals are very good for the price .we have since been back several times and will be returning again soon. Excellent facilities .
April 14, 2026
Unprompted review
Reply from Buzz Bingo
Hi Ronnie,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Dundee club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Very friendly stsff with a warm…
Very friendly staff with a warm welcome. Decent prizes at reasonable prices
May 29, 2026
Unprompted review
Reply from Buzz Bingo
Hi Darren,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Middlesbrough club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Because Claire his a lovely person and…
Because Claire his a lovely person and so helpful and so his all the staff love coming to play on Saturday afternoon,but they should be more discounts on a Saturday afternoon for people 😀
May 31, 2026
Unprompted review
Reply from Buzz Bingo
Good Afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying your time within our Buzz venues. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
The Staff are all very plesant and you…
The Staff are all very plesant and you can go to them with any questions from Managers and all the other staff
June 5, 2026
Unprompted review
Reply from Buzz Bingo
Hi Gina,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Buzz venues, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Great club
Great club, great atmosphere,lovely staff (all of them) and great prize money every day.
June 3, 2026
Unprompted review
Reply from Buzz Bingo
Good Afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Derby. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
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