Bybit Reviews 7,117

I want to share my experience to warn all retail traders—especially those in Europe—about how Bybit’s liquidation process actually works. This isn't just about "market volatility"; it’s about a system designed to fail at the user’s expense.

The Facts: I was trading with an initial capital of approximately €1,530, running a Grid Bot with 10x leverage. Being fully aware of the risks involved in leverage, I set a strict Stop Loss at €1,100 (Equity) to protect my downside.

The "Skipped" Stop Loss: Overnight, Bitcoin saw a sharp retracement. In an honest and transparent system, my €1,100 Stop Loss should have triggered and closed the position, preserving roughly 70% of my capital. Instead, Bybit’s system completely "skipped" my order. I wasn't closed at my safety level; I was liquidated when the account equity had dropped to a mere $131.

The "Insurance Fund Protection" Lie: Bybit’s standard excuse is that during high volatility, liquidations take priority to "protect the integrity of the insurance fund and the platform." This is a technical fallacy. If the goal were truly to protect the platform's stability, the system would have closed my position at €1,100 when there was still plenty of margin. By allowing the account to bleed down to $131, the exchange actually allowed the insolvency risk of the position to increase by nearly 900%.

The Truth: The only reason a Stop Loss is ignored in favor of a forced liquidation is profit. The exchange pockets liquidation fees and manages the remaining collateral to its own advantage. Leverage on these platforms isn't a "loan" to help you trade; it’s a predatory timer programmed to zero out your account by overriding your safety commands whenever it is more profitable for the house.

KYC and Regulatory Hypocrisy: Bybit mandates KYC and knows exactly when they are dealing with EU-based citizens, where regulations for retail derivatives are extremely strict to prevent exactly this kind of predatory behavior. Yet, they continue to offer these dangerous tools while failing to guarantee basic safety features like Stop Losses, hiding behind their tax-haven headquarters to remain untouchable.

Final Warning: If you think you are safe because you set a Stop Loss, you are wrong. On Bybit, that command is effectively optional. Their "Liquidation Engine" will ignore your instructions the moment it becomes more profitable to wipe you out. Stay away from leverage on this platform. The house doesn't win because it's smarter; it wins because it cheats by ignoring the user’s safety protocols.

THIS IS NOT MY MAIN EXCHANGER BUT WHEN I HAD ISSUES WITH WITHDRAWING MY EARNINGS ON BITCI STACK ASSET, I CONTACTED THEIR SUPPORT WHO AT THE TIME RECOMMENDED I USE BYBIT AND THAT GOT ME MY FUNDS. IT TOOK SOME TIME BUT THE SUPPORT WAS QUITE RESPONSE.

Bybit is a total joke! They’ve held my 60€ hostage for days and demanded payslips for a tiny 100€ deposit. Worst part? They rejected my official payslips without any valid reason! Absolutely absurd. Their support bots block real help, and agents lie about "prioritizing" your case while nothing happens. Total incompetence and harassment over peanuts. Stay away if you value your nerves. 👎

Update: The withdrawal has finally been processed and funds are received, but my stance remains unchanged. I do not plan to deposit here ever again, nor do I recommend it. The headache caused by such tiny amounts is something you wouldn't even experience in a traditional bank.
​Demanding payslips and employment contracts for a 100€ deposit is absurd—one can practically collect that amount just by returning empty bottles. To make matters worse, official documents were repeatedly rejected without valid reasons. Let me remind you that the original purpose of crypto was faster transactions and less bureaucracy, not more. All the best!

eposited GOMINING via the TON network to a TON address generated and provided by Bybit.
The transaction is fully confirmed on-chain and can be verified publicly.

Despite this, Bybit refuses to credit or recover the funds, repeatedly hiding behind vague statements like “technical limitations” and *“unrecoverable due to blockchain technology” — without ever clearly explaining where the funds actually went.

They acknowledge the deposit happened, but won’t confirm whether the assets are held in a Bybit-controlled wallet or how they are handled internally. Instead, they closed the case and stated it is their “final decision.”

This is not about market risk — this is about sending funds to an exchange-provided address and being told afterward that nothing can be done.

Very disappointing experience. Poor transparency, no accountability, and zero real support once something goes wrong.
Proceed with extreme caution when depositing anything on Bybit.

My account got banned on 22/01/2026 and on hold an amount for review. I’ve submitted all the request documents and case show resolved and approved. End up they still restricted my account due to a periodic review and require a months to be done. The funds is need to pay for house balance payment and it has a deadline for that. You guys on hold my funds without any specific reason and I did nothing wrong at all. What I got the reply message is only asked me to wait wait wait and wait. It’s not fair for me to keep waiting like that as I really need to use the fund. It’s urgent matter please help me Bybit team. At least I get to know what’s going on instead of keep silence on the review.

UID : 125899991
Appeal ID: 01KGEEEK4E544JY0KAZ2VBJBJM

You'd think withdrawing should be as easy as depositing, but you'd be very wrong. Depositing is done within seconds, but now I am trying to withdraw and they are demanding Id picure plus 3 months of personal bank acc. statements. I was honestly shocked to see this. I guess it's my own fault for not having done my research on that before depositing, but let this be a warning to anyone about to open an acct. with Bybit. I'll have to suck it up, and leave Bybit for good.

Hello everyone,
I want to say that this platform is the most unsecure platform of them all.
I got scammed today. And the method is the most bizarre thing, nickname. They asked me to send funds to my own nickname, so this way funds would never ever leave my account.
If one doesn't have an experience with this bullshit nicknames, he/she is screwed up for real.
I'm not blaming the scammer in this case, that's his direct responsibility to scam, to cheat, to take other people's money. I'm blaming this platform for allowing such things to happen.
Transferring to your nickname, which you just created and losing funds this way? Are we in the 20th century?
What a disgrace!!!
I'm not taking the responsibility of my shoulders for my mistake of not getting familiar with this thing, but I could never ever imagined that the platform would be so easy to manipulate.
Imagine, those soulless bastards are doing the same with other people rigth now, all with the help of ByBit.
WOW! Thanks a lot, byBit!
I submitted the case (Your case number 24113489), just in case. I'm just curious what these people have to say, will they take any kind of responsibility or not.
I hope someone, kindhearted towards non-techies, reads this and makes the justice happen by either stopping ByBit helping scammers or something similar. Something needs to be done for sure. I'm sure, that hundreds like me are losing money daily.

Bybit is hands down the worst platform with the most incompetent customer service I have ever dealt with.
Trusting Bybit enough to use a credit card issued through them was one of the biggest mistakes I’ve made.
I was involved in a dispute with a merchant who attempted to scam me, so I opened a chargeback. Bybit requested supporting documents such as the invoice and my communication with the merchant. I submitted everything in full. I was then told the review would take 48 hours.
Instead, I waited 10 days with zero response. I contacted live chat and every available support channel, repeatedly, with no success. When Bybit finally responded, they shockingly asked for the exact same documents again—invoice and communication screenshots. I resubmitted everything.
Then they waited another 7 days, only to send yet another email requesting the same documents for a third time. This is not a mistake or a misunderstanding—it is a clear pattern of deliberate stalling and obstruction. The process is intentionally designed as an endless loop to exhaust the customer and avoid resolving the chargeback.
This behavior is unprofessional, unacceptable, and completely untrustworthy for a company handling financial services.
I am now preparing to escalate this matter to the UAE Securities and Commodities Authority, which granted Bybit its license. Even if the cost of escalation exceeds the chargeback amount, I am willing to pursue it fully to expose how poorly and irresponsibly this platform operates—for the sake of both regulators and future customers.
Transaction ID: 2007441114837528576_271553685
Reference: 01KF1SH9DKT3WBSE80Z973MY1W
Bybit should be ashamed of how it treats its customers.

Update: Honestly, this just proves they operate like bots — even on Trustpilot. I clearly explained the entire issue and included the case ID, yet their response was to ask me to “please update your case ID.” This is exactly the same copy-paste nonsense they do with support tickets. No reading, no understanding, no accountability.
The case ID is: 01KF1SH9DKT3WBSE80Z973MY1W
The same as the one above!

I did several deposit before using same bank account which is under my name. But today they just blocked my fiat deposit for unknown time. The money that they blocked is part of my salary. Currently not sure whether I will get my money and if yes when. I will wait a day and after will start report as fraud for this service through the my bank. Overall feeling that you have been robbed. Very sad.

UPD: Now I got another mail that I didnt pass and asking more information to extending the process time.
UPD2: Now I have received message that process will take 5 days.
Case ID 01KG9V65Q1Q7333JBCCCR6DARV
Transaction ID EXC2017552725420720128
and thinking to visit police on Monday as have bad feeling of current situation.

UPD3 I have received my money but I got a lot of stress. Therefore I will raise a little bit star.

This is a follow-up review based on Bybit’s official response.
I encountered multiple P2P cases where counterparties falsely claimed “payment sent”, stalled until the appeal window expired, and then cancelled the order.
Bybit confirmed in writing that no action is taken in such cases if the order is cancelled before completion, even when misleading payment claims occurred.
This creates a procedural loophole where dishonest P2P users face no consequences and retain full statistics, while sellers lose time and protection.
Thus, there's clearly a lack of enforceable safeguards in the P2P system.
Based on this experience and Bybit’s own explanation, I cannot consider their P2P platform safe for off-ramping.

"We are continuously working to improve the P2P mechanism and reduce abuse of the appeal and cancellation process" - no, you aren't, this has been an ongoing issue for quite a while and your support confirmed that NO ACTION IS TAKEN. Otherwise, there won't be such an abundance of merchants using this loophole with dozens of reports and reviews about them.

I am reporting a severe technical failure in Bybit's risk management algorithm and unauthorized misappropriation of my assets.

The Incident: On Jan 4, 2026, an unauthorized leverage adjustment (10x to 5x) occurred on my ETHUSDT position. Despite the position being in a deep drawdown, Bybit’s system "released" 636 USDT of my protective collateral (Added Margin) to my available balance without my consent. At the moment of the change, Bybit sent a notification that the Mark Price (3138 USDT) was approaching the Liquidation Price (3132 USDT). This means an instant jump of the liquidation price from a safe 2278 to a critical 3132, which subsequently led to liquidation.

Technical Failures of Bybit Algorithms:

Safety Check Failure: The distance to liquidation after recalculation was only 6 USDT or 0.2%, which is more than twice as low as Bybit’s own 0.5% Maintenance Margin Rate (MMR). The system approved an action that mathematically guaranteed liquidation.

Product Defect: A feature designed for "risk reduction" acted as a liquidation trigger, forcibly stripping the position of its protection.

Crucially, I DID NOT INITIATE THE LEVERAGE CHANGE.

Audit Obstruction: Bybit Support (Case #23831311) has closed the appeal, refusing to provide:

Server-side logs (Device ID / Request ID) to confirm the initiator of the request.

Actual Equity and P&L values at the time of the incident.

In their official reply, Bybit stated: “Since there was no immediate risk of liquidation, the leverage was successfully adjusted.” This statement is factually incorrect, given the immediate liquidation warning triggered by the system.

I view this as an unauthorized and unlawful action that led to the loss of funds. This claim will be submitted to the ADGM FSRA regulator along with evidence of the withheld audit data.

Warning to traders: Bybit may arbitrarily eject your margin in losing positions during leverage changes.

I am prepared to provide copies of all correspondence and notifications upon request.

UPDATE (Feb 01, 2026): Response to Bybit's comment

Your advice to follow up via support is not effective. I have already submitted a second appeal (Ticket #23976036 dated Jan 23, 2026). Your system registered it, but it subsequently disappeared without explanation. For this reason, I consider your current response to be merely formal.

Bybit has still not provided:

Server-side Audit Logs — essential to verify the actual initiator of the leverage change.

Unrealized P&L and Equity calculations — essential to verify the correctness of the leverage adjustment.

Bybit’s actions are non-transparent and unverifiable. This jeopardizes not only my funds but those of all users of the exchange.

FINAL WARNING for EU Users: It has been 46 days. Bybit Support admits they have NO DIRECT LINE to the department handling my case (ID 23786128). Their official 'compliance' email rejects incoming mail. They are intentionally hiding a 16% cashback discrepancy (promising EUR, paying lower USDC). I have officially escalated this to the Bank of Lithuania. This is not a delay; it is a refusal to honor financial commitments. Avoid this card

EDIT: My case number is #23786128

I am writing this to warn all EU Bybit Card users about a systematic discrepancy in their cashback system and their aggressive tactics to silence users who discover it.

The Issue: Bybit officially confirms cashback amounts in EUR via email and app estimates, but pays out the same numerical value in USDC. For example, an email confirmed ~30.80 EUR, but I only received 30.83 USDC (which is worth only ~26.50 EUR). This results in a systematic loss of 14-16% for the customer due to forced, hidden currency conversion.

The Support Experience: When I provided clear mathematical proof and transaction IDs (e.g., Order 2012689766412107776533451258) showing that their "informational" emails are legally misleading under EU Consumer Protection laws, Bybit chose to block my access to support instead of fixing the error or compensating the loss.

Conclusion:

Misleading financial communication (EUR vs USDC).

Failure to honor eligible MCCs (like Turkish Airlines MCC 3047, which is on their whitelist but paid at 2%).

Hostile customer service that blocks users who report technical bugs.

Stay away from this card if you expect transparency. I will be forwarding my documented evidence to CySEC and ECC Europe.

Nearly 2 weeks have passed since my account got banned. I was in 2 trades that got liquidated since they didn’t have the decency to atleast close my trades or let me close them. I sent all relevant documents. And still nothing, i’ve been struggling to sleep at night due to the amount of money I have lost. It’s seriously hard and I don’t wish this sort of feeling to even people I dislike. I have been asking for the legal team details or my money refunded.

I really don't know what bybit is doing....I had a transaction with a guy...he paid short paid me...and I was requesting for my complete payment and then the guy went further to report my account..now I can't trade and my asset is locked .....I chatted bybit support twice now and they told me they release my asset after 2working days up till now my account is still locked...I need my account released and my asset

UiD:221499382
Order number: 2014679984160882688

The service restricted access on several occasions. Some restrictions occurred shortly after earlier concerns were resolved.

#krypto #Mining. Focuses on keeping things steady. Since joining, outcomes have not drifted.

My BYbit account was restricted for a compliance review. I fully cooperated and submitted all requested documents and information as instructed.

It has now been almost 30 days with no clear update, resolution, or timeline from the compliance team, despite multiple follow-ups through official support channels.

UID: 109060860
Case ID: 24007419

I understand that compliance checks are necessary, but the lack of communication for this length of time is disappointing. Even periodic updates or an estimated review timeframe would greatly improve transparency and user trust.

I’m posting this review in hopes that the team can look into my case and provide clarity or resolve the issue as soon as possible.

Hi bybit scam
You can't pinch people's money just because it's online and you based in another country
I will get it back if I have to move heaven and earth

Let me tell you my shocking story with this joke of a company called Bybit.

PS: THERE IS AN UPDATE TO THE STORY BELOW! DO NOT BELIEVE THEIR REPLY! You will never believe what they asked me to do. It is disgusting

I woke up one day, checked my Bybit accounts, and all my funds were gone. Vanished! I was shocked and broken. I contacted Bybit support immediately, and they said it was because of "malware" on my device! They claimed that because of this malware, I was hacked.

But here is the truth: I have funds on the same phone on Binance and Poloniex. All my banking accounts are on this phone. None of my other accounts were affected or drained! They were all safe! So the hacker only breached Bybit.

To be even more shocked, I was using every layer of security Bybit had to offer. Literally everything: biometrics, 2FA, notifications, phishing codes for emails, secure fund approval... everything. Nothing worked! Everything failed! They allowed an unknown device to get into my account and steal everything. I didn't even get an email about the operation, nor a notification. No security layer I used prevented the hacker from doing this! It is a total joke. None and I repeat, absolutely none of my other accounts in Binance or Poloniex were hacked. The money there is still safe and secured.

Then comes the story of the most disgusting support I have ever dealt with. They don't respect you at all. It is just AI-generated emails, the same script, a bot replying to you! No matter the evidence I presented to let me talk to a high executive or get a refund because they failed miserably, they were always giving me a bot and insulting my intelligence.

And now, the funny and sad part begins: I traced the stolen money back to KuCoin! I contacted KuCoin support myself, and they said they can't freeze anything now unless they get a formal letter! I returned to Bybit and told them: "I did the job for you! Now can you please help me get my money back and contact KuCoin?"

Do you know what their response was? "We can't do anything." And then they sent another bot email.

No matter what I did, it is always the same. They are disrespectful and unprofessional. They don't even read your emails, and they won't admit they failed you! Now everything makes sense why they are the only crypto platform that always gets their money stolen (they recently just lost 1.5 billion dollars!). They are basically a joke!

If you love your money! Don't you ever put them there, because I assure you, you will never see it again! I have used Binance and Poloniex since 2020 and not once had a problem! My funds were never touched and always secure, even though I didn't follow every security layer like I did with Bybit. I used Bybit for exactly 3 months and my funds vanished!

I assure you, if Bybit was the last crypto platform on earth, I wouldn't use it again! I had the most devastating experience ever.

UPDATE: THE SCANDAL CONTINUES! NOW THEY WANT TO SEND ME TO PRISON.

Don't believe their reply below! They claim they "escalated" my case, but that is just bad damage control to look good publicly. The Reality: They did absolutely nothing. They just replied to my private email with another automated bot message the exact same one they sent before!

And it gets worse: They are now insisting I file a police report in a country where crypto is illegal and punishable by prison time. I sent them the official laws proving I would be arrested if I did this. They do not care. They are effectively telling me: "Go to jail if you want your money back."

So here is the Bybit experience:

They provide a terrible security system that lets hackers drain your funds.

They treat you badly, insult your intelligence, and refuse to help.

When you push back, they try their best to send you to prison.

You don't just lose your money with Bybit; they will actually try hard to make you lose your freedom too. STAY AWAY

Case #23822083

Hello I make order on p2p and this guy told me to release coin without paying me and he’s not responding anymore and delaying me
Order No: 2015580477853765632
UID: 320749082

Bybit has kept my account and funds frozen for more than 16 months with no clear justification, no resolution deadlines and no effective communication, despite my full cooperation and multiple attempts to contact. The blockade occurred in August 2024 without specific reason, only vague references to "suspicious activity." Support responses have been null or generic. This prolonged retention represents not only a direct economic harm, but also a documentable emotional and psychological damage due to uncertainty and total lack of transparency. I demand the immediate release of my account and funds, or a formal written explanation specifying the exact reason for the block, what documentation is required and a defined deadline for resolution.
case number is #20497997