Bybit Reviews 7,117

Worst cex I've experienced I left my 63 dollars on my account coming back to see compliance review which I did by inputing in my bank statement and other details till today I've not being able to withdraw my money since last year no live support they have just been saying their live support is too busy the email takes time and its AI generated mail I recieve when I tell them about it I emailed them no reply my money is just stuck there I can't withdraw nor trade with it

My P2P ad posting account was disabled without reason or prior warning, even though I'm a trusted trader and deposited $500. I was surprised to find my account disabled; this is illogical. I contacted support multiple times, but they refused. I also contacted support again on Telegram, and they promised to help me recover my account, but they haven't done anything. Please help me recover my account. I haven't done anything wrong; I've been on the platform for a long time
I am not facing any appeal or any problem. My account was disabled from posting ads due to injustice. I don't understand all this randomness on the platform. (If my account is restored, I will remove all bad ratings and give you the best rating. Thank you.)
Uid : 465182366
Case id : 23927353

After I left my review and provided all the requested information, I was never contacted via email. I did not receive any follow-up or feedback from the support team.

I am extremely disappointed with Bybit’s lack of professionalism regarding my KYC verification. I have been a loyal user, but the platform has now suspended all my trading operations for over a month.

Initially, I was told the verification would take 48 hours. This then turned into 14 days, and I have now been waiting for more than 30 days. My funds are effectively locked, and I am suffering significant financial losses due to being unable to manage my positions or capitalize on market movements.

The Facts:

Case ID: 23394645

UID: 527655254

Status: Pending for 30+ days with no clear communication.

Impact: Zero access to trading or fund management.

A reputable exchange should not hold users "hostage" while providing nothing but automated responses. Moving the goalposts from 48 hours to several weeks without justification is a huge red flag regarding transparency.

I strongly advise new traders to be cautious. If Bybit decides to "verify" you, be prepared to have your funds frozen indefinitely.

I demand an immediate resolution to Case #23394645.

My account was restricted and my p2p funtiom i want it to be reacfield...and my asset are locked i need to access my money
My uid:2013872493829029888

Horrible onboarding experience requesting the same documents over and over again. No customer support line we can call to sort things out.
I realized that I sent tons of personal information that now are available for this "bank" to do whatever they want. I regret really my decision of opening an account here.

When update can you new add in payment method with Paysafecard and PayPal in Bybit?

Please, fixing now update.

I’m about to sell a coin to a guy on Bybit he clicked on paid without paying me a damn, he even send a fake transaction complete picture, trying to manipulate me into releasing the coin to him but I don’t release it to him, he then refuse to reply my messages, I request for appeal and it shows I have to wait for 24 hours that it’s under review. I waited only for me to see that Bybit appeal specialist have not looked into it, and I needed the money to pay for something that’s so urgent, I’m stuck I can’t get my money and I can’t trade with another person….please I need you guys to look into this asap, because I can’t wait no more I need my money

Order number: 2012813202489401344
UID:320749082

Bybit has frozen my BTC without a clear reason. Below are the details:
• Transaction ID (TXID): 05e61d5af01f2d0359adf1271eb6acd61c5a95560d3701e244ad152c51e2655b
• Message shown: “This transaction has been selected for review due to a possible breach of our Terms of Service…”

I have been trying to reach customer support to resolve this issue, but I have not been able to get help so far.

Please urgently review this case and release my funds. If you believe there is an issue, please provide:
1. The specific reason for the hold (what exact ToS concern), and
2. Any required steps/documents I need to provide to clear the review, and
3. An expected timeline for resolution.

I’m ready to cooperate fully, but I need this resolved as soon as possible.

Here is the case ID: #23867219

Thank you

I completed all the required tasks (3 tasks in total) exactly as instructed. After finishing, I was told to wait 3–4 days to collect the reward. I even contacted support, and the agent confirmed that everything was fine.

On the actual reward date, I received an email claiming I had “violated the terms and conditions.” They never explained what was violated, even after asking for clarification.

I honestly should have read the reviews before using this platform. After this happened, I noticed many other users had the exact same experience—tasks completed, rewards promised and then denied with no clear reason.

This is misleading and a complete waste of time. I am leaving this platform and would strongly advise others to be cautious.

Updated - As requested, here is my Case ID: #23860118
To recap for clarity (and anyone reading this):

I completed all tasks legitimately as a user in Sri Lanka, which is not in your restricted jurisdictions list (per your official policy: excluded are US, Chinese Mainland, Hong Kong, Singapore, Canada, North Korea, etc. – Sri Lanka is fully supported).
Initial denial email: "Violated Terms of Service"
Support chat: Confirmed no violation, escalated
Follow-up email: "Violation confirmed, no appeal"
Back to live chat (after seeing Trustpilot responses): Again confirmed no violation, escalated again

This has been weeks of contradictory messages from your team, with zero specific details on what term was allegedly broken (no section reference, no evidence). I've never used VPNs, multi-accounts, or anything suspicious – account is clean.
Please review Case #23860118 urgently and provide:

A detailed written explanation of the exact violation (or confirmation none exists).
Immediate crediting of the rewards if eligible.
An apology for the inconsistent handling that's wasted my time.

I'm happy to provide screenshots of all chats/emails if needed for verification.
Many other Trustpilot reviews show similar patterns with campaign rewards being denied vaguely as "violations" without proof – this needs transparency.
Looking forward to a proper resolution this time, not another escalation loop.

Thanks,
Umar

I experienced a serious issue on Bybit P2P that exposes a critical flaw in the platform’s payment verification logic.

UID: 36516619
Order ID: 2011888518841561088

I selected a verified P2P merchant with over 4,000 completed trades, positive reviews, and merchant status (with a security deposit). The order was marked as “For orders that require verification”, yet there was no clear or explicit warning that fiat payment must be sent before any confirmation is possible.

I transferred $1,017, uploaded the required payment receipt (PDF) to the chat, and after that the seller canceled the order.

After opening an appeal, the Bybit interface explicitly showed that the counterparty had 0 USDT locked.
This provides no real protection for the buyer and creates the impression that no crypto exists to secure the transaction, despite the payment already being completed.

Even if the funds were supposedly held in escrow, Bybit displayed the situation in a misleading way, allowing the seller to receive fiat, cancel the order, and leave the buyer unprotected. The interface continued to show “0 USDT locked”, effectively legitimizing abusive or fraudulent behavior on P2P.

Most importantly:

The appeal did NOT resolve the issue.

Despite clear payment proof, video evidence, and full cooperation, I received no compensation at all.

Even though the seller was a verified merchant with a deposit, Bybit did not use that deposit to compensate the buyer.

Bybit later stated that the merchant had withdrawn or moved funds before the appeal, which confirms a failure of Bybit’s P2P protection and escrow system.

In its current form, Bybit fails to protect buyers, even when dealing with verified merchants, and allows P2P scams through poor design, weak enforcement, and misleading payment verification logic.
This mechanism urgently requires revision, otherwise buyers remain fully exposed.

This company is a scam. Please do not use if you value your time & money. I currently have money sitting in my wallet that they will not allow me to withdraw unless I make another transaction. I definitely feel as if me and my money are in a hostage situation.

Lacking transparency regarding rewards distribution. They tend to retract or change them at will without notifying users on why or what caused the changes. Even when they do notify users, it’s usually half-assed. They are actually good at writing the initial event announcement but the problem is that they are not as good at delivering it

Example is bybit pay, i spent some dollars worth of few days of the task, they deliver the rewards at first but the task suddenly dissapeared from the task page, so here i am questioning whether the rewards is an actual rewards or just accumulation of the fees of my transactions including the ones where i never received the rewards lol

Their bybit card is scam, they offer good rates etc but in total not give you full info where they spent your money.
I deposited 500USDT, bough item for 473.93 and they took for it 484.69, it's np. but on my account left 8$, and there was no info where money gone. I canceled order and in two weeks got money refund, now on my balance 482$

thank you very much i withdraw my money but this is my last activity in bybit good by I ewrite in trustpillot, becouse you dont have support ,you only answer me here,becouse people shows how bybit ansswer in real life you never answer! are lier!!!!i recives this 30days ago now you change more then you are lier read whatyou send me 30days ago asic Info
Appeal ID
9a6e376d4e7b450e8fe300d3328cb69b
Status
Ongoing
Created on
2025-12-07 20:57:14
Updated on
2025-12-16 10:00:28
Affected Services
Withdrawal and Trading (Close position is allowed)
Important Notice
Your case has been escalated for further review in accordance with our compliance and risk control policies. This will take up to 30 days.gat away this platform please !!!!I stay without money with two children! they ignore me!!!!hello!I dont have words how strat how explain my worries!bybit dont have support!they dont think about customers today is more the month they still ignore take my money and dint ablock tbey block for security reasons more ghe minth in binance support always help you in minute what is it bybit?

I have buy usdt on buybit seller contact me with whatsaap and share qr code i pay on it and since then he is not releasing coins, 3 days have passed the CS still dont show up in appeal
Order No ; 2006448268655239168
UID : 506928843

I am waiting already almost 2,5 months!!!!!
Still nothing!!!
Only promises.
See below!

51523743
51523743

My Bybit Creditcard was charged without my permission ( 3 transactions )
Payment ID
20251981196222401617920_51523743
Payment ID
20251981196222421032960_51523743
Payment ID
20251973549540039614464_51523743

I have received those 3 emails from Bybit:
Date: 26/10/2025
We have assessed the case and determined that the transaction is eligible for a dispute. As a gesture of goodwill, we've arranged a one-time credit compensation of the transaction amount to your account, while we engage with the Card Network and Merchant further to initiate the chargeback process.

Till today i have not received my " chargebacks.

Bewerk

Verwijder

Delen
Antwoord van Bybit

24 nov 2025
Dear User,

Thank you for sharing the Case ID. We recognize your concern about the unapproved transactions and the missing chargeback. Based on the confirmation emails you received, we will move forward with a detailed check of your Case ID so the team can provide you with an updated status.

Best regards,
Team Bybit

In spring 2024 Bybit has requested me to complete EDD application. The review took around 2-3 months, after which the application was rejected for reasons which were not mentioned, and it was advised to contact their support team.
I tried to contact them via Help Center, which did not function properly and I never got a response. I also wrote a letter to their compliance team directly via email and have not gotten any reply from them either.
Would not risk to continue using this platform without any chance for support in case of difficulties or issues.

Binnary winniefred, called her self a broker from Bybit asking for tokenization fee to withdraw my profit. Stay away, big scam

DON'T USE BYBIT IF YOU WANT TO SEE YOUR MONEY BACK!!!

I am a bybit user and can't withdraw my money from the app.
The worst part is that they can't even tell me precisely why that is and refuse to provide any ETA.

My goal was to reinvest that money somewhere else, so each day costs me lost income from these investments that I can't make.

Bybit EU you earned the right to be reported to all possible organs that oversee crypto markets in Poland/EU.
Your support answers (either AI or not, I don't care, your answer is your answer) are ridiculous.

"Please note that the temporary unavailability of certain fiat services is due to regulatory compliance requirements applicable to EEA users. At this stage, we are unable to provide specific regulatory details or a confirmed ETA."

Your answer on the screen feels scummy. I can't get any useful info or a precise legal foundation for your decision to keep my money hostage after asking a few times.