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Byens Rens Reviews 187

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TrustScore 3.5 out of 5

3.7

Dry Cleaner
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Company details

  1. Dry Cleaner
  2. Laundry

Written by the company

Danmarks eneste landsdækkende renseri. Vores mission er at gøre det nemt at få renset sine ting, samt at forlænge levetiden på kvalitetsting. Du finder Byens Rens mere end 800 steder i Danmark hvor du kan indlevere rensetøj, skjorter, jakker, duge, dyner og mange andre ting. Byens Byens Rens er blandt de førende renserier i Europa og tilbyder alle former for rens, vask, skrædder og skomager for private og virksomheder. Med landsdækkende netværk af lokationer, hvor vi hver uge afhenter og bringer til vores centrale renseri, er det nu blevet nemt at finde et rigtig godt renseri tæt på. Det tøj du allerede har købt, er det der belaster miljøet mindst. Derfor er Visionen at skabe grundlag for, at vi mennesker i højere grad køber Kvalitet og holder det vedlige. Vores Mission er at gøre Rens & Vask nemt, levere til tiden og i rette kvalitet. Vi er det eneste renseri der geografisk dækker hele Danmark med egne chauffører. På den måde har vi 100% kontrol over alle dele af forsyningskæden og produktionen, som i sidste ende betyder høj kvalitet og at du trygt kan overlade dit yndlingstøj til os.

Contact info

3.7

Average

TrustScore 3.5 out of 5

187 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

nothing was cleaned and nothing is refunded

Good day!
Want to share our experience and how their services became worse.
We gave a carpet for the drycleaning, due to slight smell- drycleaning did not help, then I called - refund is not offered , they offered washing it again. we brought it in again- no result. then we found company that did it 4 times cheaper and done. also before if carper is big- they would drive and pick it up- no option this time.
secondly, recently gave some clothes for drycleaning:
oily stain
yellowish stains on white, dirty stains on white
blood stains
nothing was solved. they again offer just bring it again . no refund.
I decided not to do it and -well stain removers work better then them.

August 11, 2025
Unprompted review
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Rated 1 out of 5 stars

NOT CLEAN AND DESTROYED

Shirts were not cleaned properly, and i found hole in one of the shirts afterwards. Shirt value 280 punds, so will have to report to the police.

December 20, 2024
Unprompted review
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Reply from Byens Rens

Hej Peter Holm

Tak for din anmeldelse.

1) Du har afleveret dine skjorter til "vask & maskinstryg", hvor vi specifikt gør opmærksom på at det IKKE er med pletbehandling. Din reklamation går på at vi ikke har fjernet det gullige i kraven. Vi har en ydelse med pletbehandling som koster 56/kr pr. skjorte og som vi meget gerne vil lave for dig.

2) Du har igår, mandag den 23/12 skrevet til os at også vi har lavet hul i din skjorte. Idag kl. 10.40 (24/12) har vi skrevet til dig, at du skal sende den ind til os, så vi kan besigtige skjorten og komme retur til dig. Med andre ord, så mener du at vi skal politianmeldes inden vi overhovedet har fået lov at håndtere det og finde løsning?

Vi vil rigtig gerne håndtere tingene og skabe en god kundeoplevelse. Vi har undervejs (igår og idag) flere gange forsøgt at ringe til dig, da det oftest er lettere at tale sammen end skrive. Men du svarer ikke og vender ikke retur. Det næste vi hører fra dig er her på Trustpilot.

Kontakt os gerne, hvis målet er at vi skal håndtere tingene på en måde, der skaber god oplevelse.

Mvh
Ricky
Ejer

Rated 5 out of 5 stars

Great service great results

Great service and I’m happy with the results. They cleaned my wedding dress as well as one blazer and one full suit. I was nervous about my wedding dress, but they called me and we discussed the details.

Just a really good experience and a decent price as well. I’ll def. Come back.

August 26, 2024
Unprompted review
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Reply from Byens Rens

Thanks for your kind words and positive feedback. I will let the team know. Rgds Ricky

Rated 1 out of 5 stars

They list my gown Took a long time to…

They lost my gown Took a long time to answer and still no solution. I wrote them and they ignore me and when I insisted they were very rude by email.
I don’t even know if I’ll get my dress back.
Pretty much a gown that I will never find again.
Will keep following up this issue but be careful because literally they will just pray you forget and go away instead of taking care of the issue.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience

The response was quick and fast, delivered neat and clean. I would recommend for others.

November 24, 2023
Unprompted review
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