Byjuniperlane Reviews 

33
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

After a year of wearing my partner's old t-shirts to bed I treated myself to these silk PJs. The difference is remarkable - I sleep better, I feel fancy, and the temperature regulation means no more n... See more

Company replied

Rated 5 out of 5 stars

When Environment Canada issues a snowfall warning I cancel everything and put on this fleece onesie. It's ridiculous, it has a hood with bear ears, and I am living my best life in it while watching th... See more

Company replied

Rated 3 out of 5 stars

Wore this bodysuit under a dress to a company holiday party and actually ate a full meal without feeling like I was in a medieval corset. Smoothed everything nicely but I could still breathe and sit.... See more

Company replied

Rated 5 out of 5 stars

You know how you go from -25 outside to +25 inside and your body can't decide what temperature it is? This bra handles all of it. The moisture-wicking fabric deals with those heating-related sweats an... See more

Company replied


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4.2

Great

TrustScore 4 out of 5

33 reviews

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4.2

All reviews

(33)

33 reviews in the last 12 months

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Rated 3 out of 5 stars

Shapewear that lets you breathe

Wore this bodysuit under a dress to a company holiday party and actually ate a full meal without feeling like I was in a medieval corset. Smoothed everything nicely but I could still breathe and sit. Revolutionary concept apparently.

July 24, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Camille! Eating a full meal at a holiday party without feeling like a medieval corset — revolutionary concept indeed! We're so glad it smoothed, shaped, and still let you breathe through the whole evening. Whenever you're ready to treat yourself again, we'll be here! 🎉

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Simple and easy to order

Simple and easy to order. I loved the styles and even got a good deal! Would totally recommend.

August 7, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Cristina! Easy ordering, great styles, and a good deal to top it off — that's the trifecta! We're so glad you'd recommend us and we hope to be your first stop next time! 🛍️

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Don’t hesitate to order.

August 7, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Claire! Great customer service and a confident recommendation — we'll take that! We'd love to be your go-to for what comes next! ⭐

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Fabulous Styles

I enjoy shopping with Juniper for very unique clothing styles

August 6, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Carolyn! Unique styles that keep you coming back — that's exactly what we love to hear! We can't wait to see what you discover next! 🌿

Warm regards,
The Juniper Lane Team

Rated 1 out of 5 stars

A painful rip-off!

I was taken in by the slick website and ordered 3 pieces of clothing. All the items were poorly made with cheap material, stiff, scratchy or thin slippery. The return process required paying international shipping fees and customs fees to return to China, despite the company having a warehouse in Canada! Those fees amounted to nearly 50% of what I paid for the items. They pushed an alternative of "100% store credit" or "15% refund." Not trusting their quality or business ethics, i took the 15% refund and will never purchase from them again. PLEASE do your research first!

August 6, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Linda, we appreciate you sharing your feedback and we appreciate you taking the time to do so.

Juniper Lane is a Canadian-founded brand that genuinely cares about what we put out there. We do our best to represent each product as realistically as possible through our imagery and descriptions, and all product details, return information, and associated costs are made available on our website before purchase so customers always know what to expect.

Please get in touch with us at hello@byjuniperlane.co with your order details and our team will look into this for you directly.

Warm regards,
The Juniper Lane Team

Rated 1 out of 5 stars

byJuniperlane is a scam ! Don't use them.

I waited weeks for a dress that arrived and was very poor quality, so I requested a return. Although Juniper Lane's website stated the company was based in British Columbia, Canada, they instructed me to return the dress to China at my own expense and pay restocking fees. I advised them that I would only accept a full refund. I mailed the dress to China and stayed in contact with the company, but they repeatedly delayed the refund process. Eventually, their website shut down, and I was no longer able to communicate with them. I lost $150 .

June 6, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Maureen, we're sorry to hear your experience left you feeling this way.

Juniper Lane is a Canadian-founded brand and we remain fully operational and committed to our customers. Our product imagery and descriptions are provided to represent each item as realistically as possible, and our return policy including all associated costs is clearly outlined on our website prior to purchase.

We'd genuinely welcome the opportunity to look into your case personally. Please reach out to us directly at hello@byjuniperlane.co and our team will be happy to assist.

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Silk pyjamas for a treat

After a year of wearing my partner's old t-shirts to bed I treated myself to these silk PJs. The difference is remarkable - I sleep better, I feel fancy, and the temperature regulation means no more night sweats. Should have done this years ago.

July 24, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Sophie! From old t-shirts to silk PJs — now that's a glow-up! Better sleep, feeling fancy, and no more night sweats — we'd say that's well worth the treat. Whenever you're ready to spoil yourself again, we'll be here! 🌙

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

I ordered a shirt and it didn’t fit so…

I ordered a shirt and it didn’t fit so they sent me another one for just the cost of shipping ($19.99)and let me keep the other shirt.

August 5, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Petar! We're so glad our team was able to take care of you — that's exactly the kind of experience we want for every customer. We'd love to be your go-to for what comes next! 🌿

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Overall the customer service was very…

Overall the customer service was very positive and timely! Love the dresses I ordered so far :)

August 5, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Soraiya! Timely customer service and dresses you love — that's exactly the experience we aim for! We hope to see you back for your next great find! 🌿

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Onesie for snow days

When Environment Canada issues a snowfall warning I cancel everything and put on this fleece onesie. It's ridiculous, it has a hood with bear ears, and I am living my best life in it while watching the snow pile up. No regrets whatsoever.

July 14, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Alexa! Okay, this might be our favourite review yet — a fleece onesie with bear ears is exactly the kind of snow day energy we live for too. Stay cozy out there, and we'd love to help you find your next favourite piece soon! 🐻

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Prompt customer service

Prompt customer service

August 4, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Brenda! We really appreciate you taking the time to call out how prompt our customer service team was — that kind of feedback means a lot to us. We'd love to have you back soon 😊

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Thong that doesn't feel like dental floss

I hate thongs but visible panty lines under dress pants are worse. This thong is genuinely comfortable?? The cotton gusset is soft, the waistband sits flat, and I forget I'm wearing it. This is growth, people.

July 24, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Sarah! "This is growth, people" — we couldn't have said it better ourselves! A soft cotton gusset, flat waistband, and forgetting you're wearing it is exactly what comfortable should feel like. Whenever you're ready to add another everyday essential to your wardrobe, we hope we're your first stop! 😄

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Easy to navigate

I like the ease of making my order. The clothes look good quality and now unique

August 2, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Patricia! Easy to navigate, great quality, and unique styles — that's exactly what we love to hear! We'd love to see you back next time! 🌿

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

The ordering process is easy & speedy

The ordering process is easy & speedy. Delivery time is kept advisable & prompt

July 31, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Patricia! Easy ordering and all the information you need available right on our website — that's exactly what we aim for every time! We'd love to see you back next time! 🌿

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Selections were just what I was looking…

Selections were just what I was looking for, and discounts made the shopping especially satisfying!

August 1, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Julie! Finding exactly what you're looking for and saving while you're at it — that's the ideal shopping experience! We'd love to see you back next time! 🛍️

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Excellent company to work with

Excellent company to work with. Email quickly back on responses. Clothing appears to be very good quality. Pricing is also quite pleasing. Overall, very happy with all items.

July 15, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Anna Marie! Quick email responses, great quality, and pleasing prices — we're so glad the whole experience hit the mark! We'd love to see you back next time! 🌿

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Easy and fast

Easy and fast, I love to but more and save more

July 31, 2026
Unprompted review
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Reply from Byjuniperlane

Hi Sandrine! Easy, fast, and great value — that's the perfect shopping trifecta! We'd love to see you back for your next haul! 🛍️

Warm regards,
The Juniper Lane Team

Rated 1 out of 5 stars

Responding to your responses to my…

Responding to your responses to my message: I contacted you several times, but you would not issue the refund. Guess what? Master Card processed the chargeback refund and reversed the charge under the code: 4853. Gross misrepresentation on your part.

June 26, 2026
Unprompted review
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Reply from Byjuniperlane

Hi there, we appreciate you sharing your feedback with us.

Juniper Lane is a Canadian-founded brand and we remain committed to transparency in everything we do. If there are any outstanding concerns you'd like us to address directly, our team is available at hello@byjuniperlane.co.

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Easy to order

Easy to order

July 31, 2026
Unprompted review
Byjuniperlane logo

Reply from Byjuniperlane

Hi Casey! Glad to hear the ordering process was a breeze — we'd love to see you back next time! 🌿

Warm regards,
The Juniper Lane Team

Rated 5 out of 5 stars

Easy to look at website

Easy to look at website. Friendly people who answers emails

July 29, 2026
Unprompted review
Byjuniperlane logo

Reply from Byjuniperlane

Hi Stephanie! Easy to navigate and a friendly team behind the inbox — that's exactly what we aim for! We'd love to see you back next time! 🌿

Warm regards,
The Juniper Lane Team

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