I've been incredibly impressed by the customer service at Loftie and both products I've used. When I first received their alarm clock there were issues with the sound quality. That led to a series of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Customer Service team and Technical Team at Loftie are amazing! I heard back almost instantly after I sent an email concerning issues with sound on my device. The team are lovely, I was speaking w... See more
Company replied
I absolutely love my Loftie and the supporting app. I knew I needed and wanted to make changes around my phone usage before and after bed, so having this stylish and multipurpose item has really rev... See more
Company replied
Loftie is an amazing alarm clock. It’s an elegantly designed product that focuses on a minimal feature set—ideal for working professionals who want to keep devices out of their bedrooms. I’ve had mi... See more
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4.4
Excellent
180 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Had an issue with deleting the…
Had an issue with deleting the subscription, they responded super quickly and were very useful.
Received a refund the same day!!
Very satisfied with customer service and willingness to help.
June 3, 2026
Unprompted review
Reply from Loftie
So glad the team could get that sorted out same-day — a refund and a resolution that fast is exactly what we aim for. Thanks for sharing this, Cristina!
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Customer Service Experience - Excellent!!
I had a payment subscription issue and sent an email to Loftie. Carolina and Joymaeh worked so efficiently - the issue was resolved in a few hours, with no chasing up on my behalf!
I wish more customer service teams were so efficient - thank you so much
June 3, 2026
Unprompted review
Reply from Loftie
So glad Carolina and Joymaeh could get that sorted so quickly — and that you didn't have to chase anyone down. That's exactly the experience we want every customer to have, Hilary. Thank you for taking the time to share this!
★★★★★
★★★★★
Excellent customer service!
I initially experienced a delivery issue and my order was unfortunately returned to the sender. However, the Loftie support team handled the situation exceptionally well.
They were responsive, efficient, friendly, and genuinely helpful throughout the entire process. They quickly investigated the issue, kept me informed, and arranged for the clocks to be shipped again without any hassle.
Problems can happen with any company — what really matters is how they are resolved. In this case, Loftie's customer support exceeded my expectations.
A special thank you to the support team for their professionalism and kindness. I am now looking forward to receiving my two Loftie clocks.
Highly recommended!
June 2, 2026
Unprompted review
Reply from Loftie
Really glad the team could turn that around for you, Frédéric. A returned shipment is genuinely frustrating, and it sounds like they handled the re-ship without making you jump through hoops. Hope your two clocks arrive quickly!
Great alarm and GREAT service!!!!
June 2, 2026
Unprompted review
Reply from Loftie
So glad the service matched the alarm, Jacob — that's exactly what we're here for!
Great product!
Great product. The perfect device to get your phone out of your bedroom.
Great customer service and follow up.
Love the fact that one of the sounds you can nod off to is NYC noise and traffic 👏
June 2, 2026
Unprompted review
Reply from Loftie
Really glad the clock is earning a spot in your bedroom routine, Mrs. We love that NYC sound too — it's one of our favorites. Thanks for the kind words about the team!
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Super helpful and fast support from…
Super helpful and fast support from Grace at Loftie. Real people and real engagement make such a difference. Happy with the top quality service - thank you
June 1, 2026
Unprompted review
Reply from Loftie
So glad Grace could help you out, Hannah — real, fast support is exactly what we aim for. Thanks for sharing this!
The very best service
The very best service. Friendly, to the point and always looking for the best solution. I love good customer service.
The product itself looks amazing. Still need to figure out the sounds, the unwind routine and stuff, but already love my Loftie-clock. The design is fantastic, sound is good, and light you can adjust easely with the strength you wish for.
Already love my Loftie and look forward to go to bed every night
May 28, 2026
Unprompted review
Reply from Loftie
So glad you found our service friendly and solution-focused — that's exactly what we aim for. Sounds like you're just getting started with the clock, which is the best part. Enjoy discovering all of it, Richard.
Customer service responds quickly and…
Customer service responds quickly and look at all options to find a solution to any issue that arises.
Highly recommend Loftie and its products - you’ll always have someone to help.
May 26, 2026
Unprompted review
Reply from Loftie
So glad our team could come through for you, Lauren. "Looking at all options" is exactly the energy we try to bring to every issue.
The best in customer service!
I contacted customer support late at night, well after "business" hours, and received an immediate response. My issue was handled swiftly and with professionalism. I love my Loftie clock, I just didn't need the Loftie Rest subscription.
May 27, 2026
Unprompted review
Reply from Loftie
So glad the team could be there for you even late at night — that's exactly the kind of support we want to offer. Happy your clock issue got sorted out quickly, Kat.
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Great customer service
Great customer service. Fast response, keen to understand and solve the issue, and a satisfying solution was found all within 24 hours.
May 27, 2026
Unprompted review
Reply from Loftie
So glad to hear the whole thing — from first contact to solution — came together so quickly. That kind of turnaround is exactly what we aim for, Emily. Thanks for taking the time to share your experience!
I really appreciate how willing Joymeah…
I really appreciate how willing Joymeah was to help me fix the issue I was having. It is refreshing to experience customer service as it should be! Thank you!
May 26, 2026
Unprompted review
Reply from Loftie
Really appreciate you sharing this. Joymeah is fantastic at jumping right in to help solve problems, and it sounds like she did exactly that for you. That's the kind of support experience we always want our customers to have!
Joymaeh was great
Joymaeh was great. I had a problem with my order being delivered and she resolved it quickly and with kindness!
May 26, 2026
Unprompted review
Reply from Loftie
So glad Joymaeh could resolve your delivery issue quickly and with kindness! That's exactly the kind of support experience we want everyone to have.
They were quick to respond and thorough…
They were quick to respond and thorough with their instructions. I felt that they asked the right questions in order to understand my issue and were patient with me as I tried their advice.
May 24, 2026
Unprompted review
Reply from Loftie
Hi Katy! Really appreciate you sharing this. So glad our team could be patient while you worked through the troubleshooting steps - asking the right questions upfront definitely helps us get to the solution faster.
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A+ Customer Support
Customer support was responsive and incredibly helpful. It felt like I was speaking with a human and even though there was some back and forth with troubleshooting the responses and follow ups were super timely. It was a really great customer service experience. Shout out Grace and Carolina.
May 25, 2026
Unprompted review
Reply from Loftie
Hey Mark! Love hearing that Grace and Carolina could help you through the troubleshooting with such timely responses. We're lucky to have them on the team, and it sounds like they made what could've been a frustrating process pretty smooth for you.
Great service!
May 21, 2026
Unprompted review
Reply from Loftie
Hey Rebecca! So glad our team could take care of you. We appreciate you taking the time to share this!
The service provided from day one was…
The service provided from day one was quick and professional. I have never experienced such a quick reply from any customer service in decades. The instructions were clear and even when I was transferred to another person, no need to start all over again. And, most of all we found a great solution. Thank you Loftie Team!!
May 20, 2026
Unprompted review
Reply from Loftie
Hi Roland! Really appreciate you sharing this. It's great to hear our team could provide those quick replies and clear instructions without making you repeat everything when transferred. Finding a great solution together is exactly what we're going for.
This customer service was amazing
This customer service was amazing. Very quick to respond and helpful to exactly what I needed. I appreciated their response and recommended this company.
May 20, 2026
Unprompted review
Reply from Loftie
Hey Zana! Really appreciate you sharing this. So glad our team could respond quickly and get you exactly what you needed. That's what we're all about!
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Reply from Loftie
So glad our team could jump in with a quick solution for you, Caroline. That swift, empathetic support is exactly what we're going for.
I bought my children a loftie each for…
I bought my children a loftie each for their bedrooms. The dim red night light is perfect and hard to find elsewhere (UK). I love that the app is not needed to control all aspects of the device. My children love their Lofties and even took them on holiday. I have been very happy with the customer service too.
May 18, 2026
Unprompted review
Reply from Loftie
Hi Sarah-Jayne! So glad the dim red night light is working perfectly for your children's bedrooms. Love that they even brought their Lofties on holiday - that's exactly the kind of thing we hope to hear. Really appreciate you taking the time to share this.
Awful
Awful. Was really looking forward to using this. Have had it 6 months and tried to set it up about 50 times. Waste of time.
May 15, 2026
Unprompted review
Reply from Loftie
Hi James, we're so sorry to hear about the ongoing setup difficulties you've experienced with your Loftie. This is definitely not the experience we want for our customers. Please reach out to us at hello@byloftie.com so our support team can help get this resolved for you right away.
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