I really can’t commend the Profeline telescopic cat wand highly enough. With big boy bengal and Maine coon cats standard wands are far too mortal, this costs more but is better value in the long run b... See more
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See what reviewers are saying
Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly... See more
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... See more
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... See more
Company details
Written by the company
Dog & Cat Lifestyle Online Premium Shop
Contact info
60 Suttons Business Park, RG6 1AZ, Reading, United Kingdom
- Info@bymit.co.uk
- bymit.co.uk
4.2
Great
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive return
Ordered 7 items, one had a manufacturer fault, emailed them directly rather than through the website info@bymit and was sent a replacement promptly. All ended well!
February 3, 2025
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One of the puppy cans arrived empty.
One of the puppy cans arrived empty.
I've contacted the seller, but didn't get any reply.
February 5, 2025
A tad disappointed.
When I placed the order there was a discount code available, which didn't work. I have since had a generic email offer 15% off my first order, which I shall be unable to use on the prescription I set up in order to save a pityful amount (pence). Delivery was noted to be the next working day. I am due to receive it today, 6 days after ordering. On the plus side, I've purchased this product before and I know I shall not be disappointed with it. Following on from reply, my order was placed on Tuesday 7th January not Thursday, so to not be dispatched until 3 days later is Not next day.
January 9, 2025
Reply from BYMiT
Dear Tracy,
Thanks for your review and we are sorry to hear this.
According to your order details, your order was placed on Thursday 7 January 2025 at 18:16 for Next Working Day Service, as our cut off time is 12pm from Monday - Friday, the team dispatched your order on time on Friday and it was delivered to you on Monday 13th January.
Please let us know if you have any other questions and we'd happy to assist.
Best Regards
Team BYMiT
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All good.
Delivered as ordered including some gifts for the cat.
Well packaged, no damage.
No complaints, all good
January 9, 2025
Good customer service
January 9, 2025
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Prompt delivery
December 5, 2024
Great communication and updates
November 1, 2024
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First class experience
Good selection of products, reasonable prices and fast delivery.
October 31, 2024
Happy all round
Super fast delivery, received all the items I ordered and the prices are really good.
November 1, 2024
Reply from BYMiT
Dear Customer,
Thanks for your review and we are sorry to hear this.
we do apologies if deliveries/responses are slower than usual due to high volume of orders & enquiries. We appreciate your patience and understanding.
Best Regards
BYMiT Team
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Great customer service
Great customer service, fast delivery and a great selection of products for my kitten.
July 29, 2024
Product helped abit .
August 6, 2024
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