CabinetParts.com Reviews 

8,795
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the available products, noting that the clear descriptions make it very simple to find and order exact replacement cabinet parts. Many people also highlight the exceptionally helpful support team and the fast delivery times that truly keep their home remodeling projects running smoothly. However, some customers also noted frustrating experiences regarding unexpected delivery delays and vague shipping timeframes from the business. Some reviewers were dissatisfied with customer support when attempting to cancel recent orders, handle product returns, or resolve complicated sizing problems.

What people talk about most

Product

People report positive experiences with product, highlighting that items are of high quality and arrive... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in opinion. While... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Customer service

Clients share ambiguous opinions on customer service with a high level of disagreement. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality, noting that parts and products are generally great and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering is easy and quick to arrive. My only complaint is , supposedly, I am to receive a Veteran’s discount. I am a 100% Service connected Disabled Veteran, Vietnam Veteran and former Marine.B... See more

Rated 4 out of 5 stars

Installation was easy. These fit perfectly and did not have to drill new holes, everything lined up. So it only took me a couple of hours to replace my whole kitchen(smaller size kitchen). My only com... See more

Rated 5 out of 5 stars

CabinetParts is an awesome company with truly professional cabinets and parts. However, their sample system is horrible. I suggest that they make sample pieces of their cabinet doors, both types a... See more

Rated 5 out of 5 stars

Okay, doing some bathroom remodeling. My project included new vanity cabinet doors, drawer fronts and hinges. Where to begin? I found CabinetParts.com on the web and liked what I saw. Their website is... See more


Company details

  1. Hardware Accessories Store

Written by the company

Shop and Save on Cabinet Hinges, Cabinet Hardware, Drawer Slides, Kitchen Organizers & more. Discover Great Prices & Best Customer Service


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(8,795)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

Good hinge

Good need to update shipping ap but hinge looks better than hinge replaced

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Paid for 2-4 day shipping and our items didn’t ship for a week, then took another 6 days to get here. We also never got a confirmation email and had no idea where the parts were until we called and got the order number. Very disappointing, we will never order from cabinetparts again

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Recycle pullout

Website was easy to navigate. They offered a 27 Quart Double Wood Bottom Mount Soft-Close Trash Pull-Out Waste Container. One of the few that would fit my existing cabinet. I also received discounts. Very quick shipment, good quality and after adjustments to my cabinet, easy to install. Very happy with my purchase.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Found exactly what I needed.

I was able to find the replacement hinges I needed. Even though the hinge I was trying to replace was discontinued, Sherry, the online assistant, guided me to the correct replacement hinge for our cabinets. Staff seems to very knowledgeable about the products they sell.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Quality Products

My trash/recycle slide out couldn't handle much weight. Its all wood and heavy with the cabinet face attached too. I tried slides from box stores. No more than 25 lbs ratings available. Fixed it twice with sub-par slides. Still couldn't handle much weight, especially trying to gently push trash down. Not any more. Total over kill with 150 lb rated slides, but... I'm done. Its fixed, works well and probably can be used a seat!!

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Inside corner cabinet door hinge needed replacing

I had an inside corner cabinet door hinge break. I had no luck finding anything to replace it. I filled out the web form for help at CabinetParts.com and Frank in sales got back to me right away. With just the photos I sent in, and measurements I took Frank found the hinges I needed. I was skeptical because the design had changed, but they fit perfectly, even in the same screw holes. I was very impressed.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

I was greeted by Sherry on the phone…

I was greeted by Sherry on the phone who represented your company with professionalism and competence. She solved my questions and issues quickly and followed up with me if had any further question. Simply put. "She is a Keeper" for your company.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Damaged and missing product

My order arrived missing one drawer slide and two drawer slides are severely damaged. I A small contractor so I don’t usually get a lot of help from these big companies. Hopefully, they’ll be able to make it right for me in time for my customer.

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great job Sherry

Sherry did a fantastic job finding the right hinges for my cabinet and helping to complete my order by ensuring I had all the parts I needed. The order was shipped promptly and was received sooner than expected. The installation instructions were helpful and the hardware works perfectly.

April 7, 2025
Unprompted review
Rated 3 out of 5 stars

Their website was easy to navigate but...…

Their website was easy to navigate and their prices were good. Giving them 3-stars because of the shipping... it's not their fault FedEx takes a week to ship from Florida to New York but they are the one's using them...

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed!

Very impressed with the prompt response to our inquiries, the way customer service really dug in to help us to get what we needed. And they proved they know their stuff, hardware worked perfectly. We now have a functioning trash drawer that doesn’t have to be kept closed with a brick! Ah, the simple pleasures…thanks again, glad we chose to work with you.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Shelf selection help

I was shopping on line for a blind corner pullout shelf and was a little hesitant about ordering one. I had a particular space issue in my kitchen. Contacted sales and asked for some insight as to the shelf I was looking at would work. Did want to order one try to install it to find out it wouldn’t work. Took a few pictures and gave sales a few measurements and they came back with a recommendation and a link to the one that would work which was different than the one I was looking to purchase . This saved me a lot of money time and frustration. Thanks again to the sales team for the insight.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, as a General Contractor who could have been a repetitive client for this company we were greatly disappointed in the product and then the customer service that followed. A basket was purchased for install and the size was not correct, they would not accept an exchange or return so we had to shop at Home Depot that was more that happy to help us complete our task. Home Depot gave us multiple options and have great return policies! These baskets purchased were brand new never installed by our team due to the size being to large, the return was attempted the day after they were received and the return was denied. Save yourself money and headaches, stay away from this company.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Super Hinges

The product looks and works great, and it arrived super fast.
Will definetly buy from them again!!!

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Superior Experience!!

This company really shines! The product was produced exactly as I ordered. The packaging was the best I’ve seen from any company or product I’ve ever ordered. I ordered roughly 75 door and drawers and all were double or triple bubble wrapped with all box corners extra protected…every piece was perfectly delivered. In addition, all customer service agents were kind, courteous, knowledgeable, and efficient.
I can’t say enough good things about Cabinet Parts. Especially in today’s climate, they stand apart.

March 17, 2025
Unprompted review

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