Cactus Kingdom Reviews 

1,181
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including seeds that germinate well and plants that arrive healthy and often larger than expected. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving promptly and well-packaged to prevent damage. Many people appreciate the thoughtful packaging, which ensures items like cacti and seeds are protected during transit. Some reviewers were not happy with the germination rates of certain seeds, or received products that did not exactly match the online descriptions, such as smaller plant pads or incorrect seed types. Additionally, a few customers experienced issues with delayed or undelivered orders, sometimes attributing these problems to postal services or customs rather than the company itself.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the selection of seeds,... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent quality of... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and reliable delivery... See more

Order

Consumers find the ordering process to be positive, often highlighting prompt shipment, simple payment, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, smooth, and prompt.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

It was a pleasure to shop at Cactus Kingdom,their experience and service is a five star.However after a month since I put my order I have not received anything,no message from postal service or costu... See more


Company details

  1. Plant Nursery
  2. Decoration and Interior Design Store
  3. Flower Market
  4. Herbal Medicine Store
  5. Hobby Store
  6. Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(1,181)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shipping is everything

Shipping is everything, no complaints. I purchased seeds, and unlike other sellers, I was charged accordingly. In terms of product, I purchased seeds for Peyote and San Pedro and having never grown cacti from seed, I have a few of each species growing. I would definitely recommend Cactus Kingdom

February 12, 2026
Rated 1 out of 5 stars

I didn’t get any of my seeds and they…

I didn’t get any of my seeds and they didn’t even send a shipping confirmation. Email feels like I just gave them 40 bucks.

February 18, 2026
Cactus Kingdom logo

Reply from Cactus Kingdom

Elijah,
You inputed an incorrect address when you placed your order, we cannot be responsible for address mistakes a customer makes when ordering. We simply ship to the address provided and trust it is correct.

Rated 4 out of 5 stars

Shipping and communication was great

Shipping and communication was great. Will highly recommend packaging seeds in glassine envelopes if possible, and not plastic because the static makes it really challenging to get the really tiny seeds out of the packet.

January 21, 2026
Cactus Kingdom logo

Reply from Cactus Kingdom

A little bit of sand inside the bag can be very helpful when handling these tiny seeds. Thank you for the feedback Srinivasa.

Rated 5 out of 5 stars

Exellent experience.

Experience is great because Cactus Kingdom is one of very few places where so precious species can be found that if to choose between some cacti and ring with diamond I would choose of course these cacti.Delivery is good, fast and safe. Cactus Kingdom gives to it"s customers good spirit and happyness. Feliks Povod.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Cactus rotted, refund offered then retracted

Cactus rotted upon transplant even though I followed their instructions online. Left a review here to which they replied I should reach out because “We would still like to try and assist you,” I did so and then they backtracked and said it’s been too long since I ordered for a refund (what?) and that all they could do is 50% off my next order. Won’t be ordering again.

December 6, 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

HI Christian, Sorry to hear that. It looks like your cactus was delivered the 14th - One month ago... It was shipped express with a heat pack.
We offer a safe plant delivery guarantee on all our plant shipments if we are contacted within a reasonable amount of time.
If this was a shipping issue, how come you didn't reach out sooner ?
We would still like to try and assist you however.
Please feel free to email us with pictures and we would be happy to still try and help.
Thank you, and Happy Holidays!

Edit: We want to clarify our plant guarantee and how it applies in this situation.

Our guarantee covers issues related to shipping, and we always stand behind our shipments when a problem occurs in transit. In this case, however, the concern was raised several weeks after delivery and relates to the plant’s condition well beyond the shipping period.

When you first contacted us, we responded promptly, offered guidance, and encouraged you to follow up so we could explore possible options. Unfortunately, the next update came several weeks later, at which point the timeframe to submit a claim with the shipping insurance provider had already expired. These claim timelines are set by the insurance companies and are outside of our control.

Although this matter was not related to shipping and was reported well after the applicable window, we still offered, as a courtesy, to cover 50% of the cost. This was an exception made in good faith for an issue that occurred long after delivery.

When rare problems arise, customers typically contact us within the same week, which allows us to assist effectively. In this case, the report was made more than a month after delivery, and we are not able to assume responsibility for plant care or condition at that point.

We appreciate your understanding and ask that expectations remain reasonable in situations like this.

Rated 5 out of 5 stars

Cactus Kingdom is awesome!

Cactus kingdom was awesome. I wanted to buy a specific setup for a friends 50th and they helped me throughout the whole process. Customer service was excellent and my friend was super happy.

December 8, 2025

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