Cadent Reviews 

I have called Cadent 3 times to complain about workers idling in their vans for very long periods of time outside my house (up to 90 minutes, typically starting at around 6am). Each time, the company has sent someone to knock on my door and tell me they will deal with it - but the workers keep idling on the street, causing noise and air pollution.

I was left disappointed about the treatment I received from 27-29 October. I was told on 27 October that my gas would be turned off on 28 October for a few hours in the afternoon - someone would have to come into the house to turn it back on. I ensured I was available however nothing happened. I had to go out on the afternoon of 29 October- nothing happened during the morning - but I got home at 5.00 to find my gas had been turned off and all the workers had disappeared. I called the emergency number you provided and was told that all the engineers were busy on call outs in Staines/Slough - they would TRY and get to me. Was I supposed to go all night without gas?

I am a vulnerable pensioner and I am horrified that this was allowed to happen - and probably happens often - surely one worker should have been left on duty - it was only 5.00?

Sent from my iPhone

Had a visit from lee downie today , made me feel very safe and gave me some great advice. Reassuring me the whole time that there was not a gas leak and done all the correct checks, worn shoe protectors while in my home, also Reassuring me that even though I didnt have a gas leak was better safe than sorry and to always call if any doubts 10/10 !

I called Cadent after thinking I could smell gas in my property. Andy arrived within the hour — in the very early hours of the morning — and immediately put me at ease. He introduced himself clearly, checked the house, neighbouring properties, and the gas meter thoroughly — twice — before leaving.
Andy took real care to explain everything, offered great recommendations for carbon monoxide alarms, and reassured me that I was safe. His professionalism, calm manner, and genuine concern made a stressful situation so much easier.
An absolute credit to the team — thank you, Andy!

Presently replacing pipes CH43
Ahead of their arrival we were supplied with a leaflet of what to expect.
None of the promises were adhered to (2 days written notice when access required - only happened once note through the door 12 hours before and they failed to turn up, the rest of the time they knocked in the hope that you were in).
Total lack of courtesy to residents, walking mud in, holding conversations with each other after you had answered the door and expecting you to stand there until you were ready.
Leaflets indicate that they expect you to take holidays to ensure they can access your property!
When they say they will return in 15 mins, - add a few hours.
A very young team of employees from the north easr - lacking a mature team leader.
no professional pride whatsoever,

I’m absolutely amazed with the service from start to finish — from the initial call to the engineer attending. Couldn’t fault it. ⭐️⭐️⭐️⭐️⭐️

Lee and Triumph came to sort my gas meter today, they went above and beyond, they were lovely guys who knew exactly what they were doing, professional and friendly. Thank you guys you have one happy customer.

Excellent service provided by Umair from Cadent. He was professional, courteous and dealt with the issues with efficiency and speed. Very happy customer.

All work carried out on my house the first guys who moved gas meter position was all good the trouble is getting the make good jobs done pipe work in cupboard messy and not removed excess pipes electric bonding still not finished on mine or neighbours house drive walk way still not cleaned and treading mud In house as a disabled person I am looking at paying for the works to be done I will be out of pocket

As expected a copy and paste reply bad manners and disrespectful from a company who only wants money perhaps a formal complaint to the local mp will help

Cadent are a mixed experience.
They replaced the pipes and moved our meter outside. The senior supervising team seemed good. Provided free heaters and hot plates so we weren't without heat or cooking means during works.
The guys on the ground not as good. Always trying to trick us into agreeing to do the work in a way that was easier for them rather than how it would be better for us. And the way they jack hammered the concrete patterened driveway unnecessarily was shockingly sloppy. Threw away the bolt ground locking parts and also the vibrations on pavement shifted a portion of our front out driveway, sinking it a little due to the weight of our parked car on it and opening the expansion joint seals. Denied responsibility so I will end up fixing it myself best I can. Cracked the perimeter wall mortar too.
So pretty poor experience really.

Update: Also discovere dthey had damage two of the front garden trees with their grapple truck and hid the damage so it looked like the branches had just been pulled out. Absolite joke of a company. and they didnt fix the driveway they damaged or even pay for the new sealant for the dislodged joints silicone.

The gas engineer helped me to identify the problem of my gas supply. He arrived less than one hour after my call. I appreciate his service.

This company is currently replacing gas mains. Received a note to say that supply would be cut off for a day.
Later stopped by an employee who asked to enter, without providing ID.
Subsequently left without supply for four days
While work was being carried out I was asked to dig up a bush, that had already trimmed back.
The staff member was verbally aggressive, complaining he not viewed the gas meter earler. This was irrelevant as I would not have remained at home for them to complete the work. Needing to purchase more gravel after drive was dug up

The roadworks in Clacton the co15 area and you are leaving extension leads everywhere and it a trip hazard I wish can add photos on this review and leving generators where the public can go near them is so dangerous

Two years in a row you have closed our road and restricted parking to our customers. Once again nobody has replied to my complaint and once again we’re held at mercy to you. For the last three days there has been no workers on site but you have not removed the cones to our customer parking. Nobody can stop or park.
Two weeks of reduced income actually impacts small business in a very big way and our hands are tied. And you refuse to compensate. Shame on you again.

Update: Cadent gas have provided a copy and paste response
They don’t investigate, they block. Not one business was successful in claiming compensation over a 7 week period last year.

Very bad servic, very unprofessional.This happened to me second time .The first time in 2024,I book appointment in the morning, I waited for a day , Engineer didn't come ,when I call back,they said that due to Emergency service .They
rearranged appointment to me.Today it was same thing happened to me again.I Booked appointment in the morning between 8:00-12:00 for GT1 survey .
I was waiting Start 8:00-15:45 , no one come .I tried to call them twice , they gave me same reason：due to emergency service, Engineer don't know when they can come ,then I waited untill 5:00, still no one come and no one tell me this appointment was cancelled.How awful your service! You wasted my time as I waited a day at home and couldn't get out, but you don't care it,very disappointed.
Address B26 1ER
Clay Lane

Totally appalling service. Co2 detector battery fault on the report. No gas smell or leak after test but still capped the gas meter. Could have asked tenant to change battery and tested. Small kids under 3 and oap at the house. Engineer Left us with no gas for boiler or cooker and didn’t care. Even though the engineer diagnosed issue as battery replacement battery on co2 device. Poor poor work and no care or consideration for people involved. Had to pay for gas to be put back on after new co2 device installed, couldn’t be bothered with new batteries, rather put new device.

Having to replace gas pipes in our area, Cadent disconnected my elderly neighbour’s gas supply on Monday after having to re route his gas meter. Once reconnected, the boiler needed resetting but the reset button wouldn’t work. Cadent said they are not liable for that and it is now Friday and he has been without gas. They said they tried to contact a charity for help but they don’t have any funds! No heating and no hot water for a vulnerable man who lives on his own is unacceptable. Surely this should not be a charities problem and they should have professional engineers that deal with problem like this. His boiler was working fine before they tampered with it. I raised this on his behalf to Cadent and was informed that there is nothing they can do which I find is unacceptable and outrageous, particularly for a vulnerable man in his eighties. They have not recommended an engineer and will not do anything about this situation which I find is utterly disgusting.

The lads working on Lawton Street outside our shop couldn't have been more accommodating to us. They worked with us to minimise our losses, communicated daily and even helped make sure bins got collected. They were polite throughout and made the disruption as minimal as they could. Thankyou Simon and all the team.
Becky painter.

Moved into a new house and had an issue with the gas feeding the property!

Called cadent and found them very polite and proactive!

They got an engineer to attend in under 30mins! Guy called Lewis came out, very knowledgeable guy and was very helpful!

Got the issue sorted within 10mins!

Cant fault this company what so ever!

Thanks Guys

I called my gas supplier regarding a really unsafe meter that was on the floor at our new premises. Cadent was called to do a check on the meter and make it safe.
Ryan came out within the hour that was promised and stayed and supplied us with a safe new meter. Ryan was very professional and did a fantastic job. Ryan gave us information on keeping us safe and all the documentation we needed to take to our gas supplier. Ryan did go above and beyond!
Fantastic service Ryan thank you so much!