Cadent Reviews 

Utterly appalling customer service from Cadent. Every phone call is a complete waste of time – I am endlessly passed from one department to another, with nobody taking ownership or offering a clear solution. The sheer lack of organisation and accountability is beyond belief for a company of this size.

What makes this even worse is the impact on my business. Because of Cadent’s incompetence and constant delays, my operations are now facing serious disruption and financial loss. Their disregard for the urgency of the situation and the effect on customers is nothing short of disgraceful.

Cadent have shown no professionalism, no efficiency, and no care for the customers who rely on them. If this is the standard of service they consider acceptable, it’s an embarrassment to the industry.

I had no idea about Cadent until this week when I needed to call them because my CO2 detector was bleeping with a high reading.
The call handler was polite and efficient, as was the member of staff who attended my home.
The issue was explained clearly and I was provided with a replacement CO2 detector - albeit not as snazzy a model as mine.

I was impressed by the service level provided - and all for free.

I want to share my experience with Cadent Gas, and in particular with an engineer named William. Our boiler had been making really scary noises and we could smell gas, which was understandably alarming. William arrived within 30 minutes and immediately checked for gas leaks, putting our minds at ease.

What really stood out was his empathy, kindness, and willingness to help, especially as we have a disabled person in the property. He went above and beyond, not only resolving the immediate issue but also talking us through carbon monoxide alarms and helping us get added to the priority register.

William is a real asset to Cadent Gas, and I hope this feedback is passed on to him. Professional, caring, and thorough – we couldn’t have asked for better.

I called the council to see if there was any gas leak and sent out an amazing cadet to get the job done ✅ I’m ever so grateful and thankful to this company and they have my upmost respect thank you cadets for being TRUE :)

I understand the need to carry out essential gas main works, its not a problem ay all. However, when the temporary traffice lights are right outside our property you would have thought that a little common sense from the people relocating the traffic lights might be appropriate.
The red road sign telling motorists to stop at the sign and wait for the green light is right against the traffic lights, which in turn is right against the road barriers. When motorists pull up against the red sign thewre is no access to our property, in the event of a traffic queue neither is there access for our neighbours to their property.
On the afternoon of Friday 19th September '25 I rang Cadent to ask if someone fcould get in touch with me to see if anything could be done to aleviate the problem. Ther lady I spoke to said she would pass the information on to the duty manager and that the duty manager would be in touch. On the lunchtinme of Monday 22nd September '25 I had a phone call from Cadent asking if my complaint had been resolved? Bearing in mind I hadn't made a complaint. The lady calling me said that she was going to get the project manager to call me and that she would call me back when she had made contact with the project manager. Guess what, no phone call back from Cadent.
I came very close to an accident whilst trying to access my property on 19th September!
Cadent appear to put out contact information at their road wortks and have a complaints department that are simply there to fulfill the requirements for the local council and their ISO accreditations.
Unfortunately Cadent are the "responsible" company for gas main works in our area. It would appear that there is no one to make contact with in the event of any queries.
COME ON CADENT SORT YOURSELVES OUT!
We still have issues with getting in and out of our property.

I can't recommend Abu enough he's not only an excellent gas engineer but also a truly amazing person with such a good heart . From start to finish, he was so helpful, patient went above and beyond to make sure everything was done properly. He explained things clearly , gave honest advice and you can tell he really cares about his work and the people he helps . It's rare to find someone so professional yet so kind and genuine . I'm really grateful for all his help. Abu is honestly amazing

Mark up and repair / reinstatement quick but signs sadly left over drive. Tool 5 days for sign collection which I believe is too long and unfair for residents effected.

Just dumped all their signs, barriers, other paraphernalia against my private wall without even seeking my permission when the connection job they are about to undertake is not even for me but rather for the clown living next door. The 40 meters wall very clearly does not belong to the clown. Please don’t bother with your stock reply. Just wanted to leave the bad review you deserve for your thoughtlessness.

Update.
I supplied my phone number to them, received a quick call back, and an acceptable offer was made to settle the matter. So having made a mistake, they put it right in a professional manner.

Great company!!!
Punishing babies, children and pensioners 365 days a year!!! Well done on providing an amasin customer service.

Who on earth can forgive a gas company that forgets to reconnect a whole row of houses. Disconnected very early on a Saturday morning and then everyone goes home and leaves 5 households with no gas. Elderly, disabled people. Outrageous behaviour. Totally Unforgivable. No I am not happy.

If you understand little about gas pipes or meters, but would like all things done only once with little hassle, these are your experts. Ben, the boss, was there always for my concerns and patient with my sometimes silly questions. Teams were superb, professional and did far beyond what was expected, and got the job done. I am ever so pleased. Happy to recommend.

It was early morning when my Carbon monoxide alarm was pipping i rang and within 20 minutes the Cadent engineer was here. He was a great guy. Very thorough and reassuring. And I can t praise the service enough. Thank.you

Had superb service from Pat Sutcliffe and Liam today in Chesterfield. Pat arrived within an hour of the call. He was so incredibly thorough he checked the neighbouring houses as well as mine to locate the leaks. I am very impressed by this organisation.

If this review was for constantly causing chaos and misery with temporary traffic lights to motorists trying to get anywhere on the roads this would definitely be a 5 star review, they truly are the masters at that. They excel at digging a small hole the leaving it with no work taking place for weeks on end stoping people getting anywhere. They also love to do this in several places all in the same small area at the same time so no matter which way you go to get around it they still manage to catch you. Well done Cadent, you should be very proud of yourselves

Also, please don't bother giving me the same generic cut and paste 'we'd like more information to investigate this' response like you have given every other reviwer saying you cause chaos on the roads, how about you actually listen to all the people saying this and actually act on it. Yes, we appreciate work needs to be done but anything Cadent is involved in is a million times worse than it needs to be...also, how about you actually finish the work on time..just once!

Shocking Cadent thinks it can bury a gas service pipe at any depth they like and then when it gets damaged charge you to repair it Who thinks a depth of 170mm is safe and reasonable as some 220m less in depth than the HSE recommended guidelines that gas service pipes, on private land, should be at 375mm

They came out really quickly and we're soon able to reassure me there was no gas leak.. of course I felt silly, but he reassured me that they would be happier coming out to these visits than there being a real gas leak..

Absolutely dreaded having our gas pipes replaced in our little cul-de-sac.....but there was no need. All the Gas workers were absolutely great! We knew exactly what was happening and when and they could not have been more pleasant, helpful or accommodating.
A really horrible inconvenient job was made so much easier by the chaps who worked so hard in our little road. Thank you
** I have happily emailed the review to the email address below with my info**

I could smell gas at my front door so rang Cadent. They came out within the hour. The engineer, Basil, was very informative about what was going on and what was going to happen. Myself and my 10 year old were both reassured and calmed by him.
He ensured the leak was stopped and helped make the next steps happen.
Very happy with Cadent. Thank you!

I have worked for a housing association for 19 years and have regularly reported leaks for our customers, but never seen the organisation from their side. I had a leak from my external gas meter which was attended to well within the hour advised and then without any fuss and 2nd crew arrived to carry out the repair. I am so impressed with the speed this was attended to and the excellent customer service given by the operatives. Thank you so much. You are all a credit to your organisation

Following my report of a smell of gas, the engineer came promptly and quickly identified the source of the leak.
He replaced the faulty main isolation valve on the meter with a new updated one.
He tested for other possible leaks.
The engineer was polite, friendly and competent.
There was no charge for this service.