Good products but they arrived extremely dusty and dirty as if out of a not well maintained warehouse. It makes the products seem less special and less exciting to receive them when they are all dusty... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered two beds from this company and returned one because it did not fit. Instead of a refund, I was issued a gift card for the return value. When I attempted to place a new order, the gift c... See more
Company replied
I purchased a dog basket that was listed as in stock on January 12, 2026. Since then, I’ve had no news and no shipment only messages saying that my package will be delivered, but no actual update re... See more
Company replied
We bought two quite expensive dog beds from Cafide Pets because they looked high quality and durable. We were happy to pay more, expecting them to last for years. Unfortunately, after just... See more
I have never received the bed I bought for my dog 1 month and a half ago for 150€. This is a shame, guest service is not replying and my dog is sleeping on the floor. The parcel is probably lost... See more
Company replied
I placed an order 2 weeks ago for a dog bed and am still waiting to hear from someone. I emailed customer service but nothing. I have not received an email that my package has shipped. I will have to... See more
Update: received bed! Very happy with product but still did not receive any communication from Cafide re my enquiries! Good product, BUT….after sales service terrible, have not received order, pro... See more
Company replied
- The leather harness for my cocker spaniel in size M of 6 months old (10.7kg) was way too small. So I didn't even exchange for a L size because I'm not sure it will be big enough for when she'll b... See more
Company replied
I placed a large order with Cafide Pets on July 5, 2025, and have not received my order to this day, nearly a month later! I’ve sent multiple emails to their customer service but have received no... See more
Company replied
Spent a lot buying some new collars, leads and harness for my dogs. Not even shipped looking at the shipping ID they sent. Doesn’t reply to emails. Probably some sort of Scam. Started a paypal claim... See more
First time ordering and what a nightmare. There is no number to call when something goes wrong, but it says my item was delivered but where? There is no proof. It doesn’t even tell you the courier nam... See more
Company replied
This is a SCAM!!!! Don’t buy. They don’t respond, no accountability, no order, no ETA, no customer service. DO NOT BUY
Company replied
They have stolen my money. Do not use this shop. They fail in delivering and do not refund your payment. Very bad!
Company replied
I bought a dog bett 27.1.2026 and I have still not recieved it. I have written to costumer service 4 times but no reply. NOT GOOD!!!!
Company replied
Order #12573 The customer service is inixisting! No one reply to our severals written messages (instagram, email, direct message in the web page) and there are no available phone to r... See more
Company replied
CAFIDE sells products that look great at first glance, but don’t expect any real support when something goes wrong. After just 1.5 years, I’m forced to throw away a dog bed of around €100 because t... See more
We’re really happy with our order! The delivery arrived just in time, especially considering the busy Christmas season — it took about 10 days. The product perfectly matches what we expected; it's ver... See more
I’ve placed two orders with Cafide and tried different products (dog beds in several styles, covers, and a brush). The quality is excellent: durable, easy to wash, resistant, and very practical. On to... See more
Company replied
I fell in love with this bed when I saw it on Instagram, so I ordered it directly to South Korea. The delivery was very fast. The cover is extremely soft, and the bed keeps its shape well, which I rea... See more
My dog is super picky about where to sleep, but she has barely left the dog bed since we got it 😍 it's super soft, looks amazing, easy to clean and I love how it's all vegan and recycled materials. I... See more
Company replied
This beds are absolutely amazing! We purchased 2 corduroy XL to our Great Danes and they love so much! Quality and service amazing, customer service and fast shipping! It’s incredible! Thank you guys... See more
Company replied
No delivery, no response on emails. After 6 weeks still no delivery. No customerservice available, nothing. Order 10950 fyi. Whats wrong here? Update: got my money Back.
Company replied
The products are fantastic, really happy with our dog beds. Plush, cosy, and looks great! However, if there was a separate review just for customer service I would give it 1 star. I have sent 5/6... See more
Company replied
Otis has received endless compliments on his beautiful harness and matching lead. His green teddy bed fits in my bedroom and the matches the aesthetic perfectly. Love 🤍
Company replied
After a long process of getting the bed we have now finally reached it and it was definitely worth the wait. I am so pleased we ordered a spare cover because the bed is so perfect for our space. On... See more
Company replied
Very happy about my purchase, it was shipped very fast! My dog loves his bed, he’s staying there the whole day! Would definitely recommend, we have a summer and a winter cover so we can easily chang... See more
Company replied
Cafide fully met my and Lizzy's expectations 🙏🏼 The delivery arrived within a week, faster than expected, considering the product is from Spain. The quality is great, the beds are very quick to ass... See more
Company replied
I’m so happy with my purchase from Cafide! I bought a bed for my puppy, and the delivery was super fast. The product quality is excellent, and my puppy loves it. I’ll definitely be buying more. Thank... See more
Company replied
Not only is the bed absolutely beautiful, but Aïko is also a huge fan, he takes his best naps in it hihih !
Company replied
I love cafide harness !! I have the purple one and my dog realy love it even if she don’t like harness usually, it’s a good match !! Maybe we buy a bed soon because they are very pretty 🥰
Company replied
A 10 out of 10 experience! I bought 2 bandanas for my Dachshund. Very nice touch and tasty for the dog. Fast shipping! I will repeat!
Company replied
Confortable bed My dog directly adopted his new bed
Dogs toys are well designed and resistant ! My puppy love it
Company replied
Our dog loves his new bed! Great design and good quality!
The product arrived in perfect conditions and the quality are amazing. Our dogs are very happy!
Great products, dogs are very happy
Company replied
Great dog beds!!!
Company replied
We have 2 beds from Cafide. One is a little large because I measured wrong but it is still well made and my dog loves it. The other is just right. Our dog loves both. They are well made and I like the... See more
Company details
Written by the company
The brand for activist dogs 🌍🐕 .With us, you will join a community of pet lovers looking for accessories that emphasise sustainability, quality, and design. Cosmetic, walking, and home accessories for dogs, such as collars, harnesses, and vegan hygiene products for dogs designed in Barcelona and proudly made in Europe
Contact info
Calle Girona 38, 3-1 Bis, 08010, Barcelona, Spain
- help@cafidepets.com
- cafidepets.com
3.0
Average
344 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stunning
The blanket is incredibly soft and the bed is top quality. Plus, it’s such an aesthetic addition to my living room. And to top it all off: the ordering process was absolutely flawless!
April 6, 2025
Unprompted review
Reply from CAFIDE
Hi Niel,
Thank you so much for your kind words! We're always happy to hear that our customers are satisfied.
Hope to see you again soon at Cafide!
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Terrible quality Dog Bed
Terrible quality Dog Bed that arrived with a broken zipper and cheap filling. No customer service after several attempts to contact them. Very dissapointed.
March 26, 2025
Reply from CAFIDE
Hi Melinda,
We’re sorry to hear about your experience. We didn’t receive any message from you, but we’d be happy to help.
Feel free to contact us at help@cafidepets.com. We’ll do our best to assist you.
Best regards,
The Cafide Team
Our puppy instantly clicked with his…
Our puppy instantly clicked with his new pillow. He loves taking naps and playing on it too.
The pillow’s design blends very well with our place too.
March 21, 2025
Unprompted review
Reply from CAFIDE
Hi Nat,
Thank you so much for sharing your feedback! We’re delighted to hear that your puppy loves the new pillow and that it fits nicely into your space.
Our goal is to create products that both pets and their owners enjoy, so it’s wonderful to know we’ve hit the mark.
Thanks for your support!
Best regards,
The Cafide Team
3 months and no parcel has arrived !!
Order placed 3 months ago but we are still waiting !!! This is absolutely shocking you guys should be ashamed !!
PS order 4646 if you’d like to look it up!
December 30, 2024
Unprompted review
Reply from CAFIDE
Hello Sarah,
Thank you for bringing your concerns to our attention. We sincerely apologize for the delay with your order. This certainly doesn't reflect the experience we strive to provide our customers.
We have received your message and are actively investigating your case to resolve this matter as quickly as possible.
A member of our team will be contacting you directly with updates on your order status.
We appreciate your patience while we work to address this situation.
Cafide Team
Reply from CAFIDE
Hi !
Thank you for your positive feedback! We're happy to hear that everything went well with your experience. We value your support and appreciate you taking the time to share your satisfaction with us.
Please don't hesitate to reach out if you need anything in the future!
Cafide Team
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I just bought a dog bed for my two…
I just bought a dog bed for my two dogs. The shipping was fast and the customer service on Instagram has been great. Very happy with the product I purchased (Mustard Fleece Dog Bed, Snozy).
March 19, 2025
Unprompted review
Reply from CAFIDE
Hello Simen,
We're thrilled to hear about your positive experience with the Mustard Fleece Dog Bed from Snozy!
It's wonderful that both the shipping speed and our Instagram customer service team met your expectations.
Thank you for choosing us for your furry companions' comfort, and we hope they're enjoying their new bed!
Cafide Team
Purchase elsewhere
3 weeks from purchase, no product received, and customer service is non-existent, beyond automated replies. Purchase elsewhere!
February 25, 2025
Reply from CAFIDE
Hello Pierre,
Thank you for sharing your concerns about your delayed order. We sincerely apologize for this situation, which doesn't represent the level of service we aim to provide to all our customers.
We have received your messages and our team is currently investigating your case as a priority. We're working diligently to resolve this matter as quickly as possible.
We truly appreciate your patience during this process and will update you promptly once we have more information.
Cafide Team
GREAT dogbed ❤️
Beautiful fabric, good fit, my dog loves it and its made with care for the planet 🌍❤️ - Whats not to like? 😍
March 13, 2025
Unprompted review
Reply from CAFIDE
Hi Stephanie,
Thank you for your lovely feedback! We're so pleased your dog is enjoying their new bed.
We take great pride in selecting beautiful, comfortable fabrics while maintaining our commitment to environmental responsibility. It means a lot to hear that both you and your furry friend appreciate these efforts!
Thank you for supporting our planet-conscious approach.
Cafide Team
I’m really pleased with the product and…
I’m really pleased with the product and experience! I received quick answers from customer support, and my product was on its way (to Sweden) the day after I placed the order.
And of course the dog bed pillow (L) looks really nice, and is very soft! My puppy loves it!
February 28, 2025
Reply from CAFIDE
Hi Agneta,
Thank you for your wonderful feedback! We're delighted to hear about your positive experience with both our customer support and the dog bed pillow.
It's especially rewarding to know your puppy loves it!
We prioritize quick shipping and quality products that pets enjoy.
We truly appreciate you taking the time to share your satisfaction with us!
Cafide Team
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Excellent quality with ingenious…
Excellent quality with ingenious removable covers.
February 24, 2025
Reply from CAFIDE
Dear Kate,
Thank you so much for taking the time to share your positive experience with us !
Your kind words mean the world to our team and validate all the hard work we put into delivering quality products and service.
We look forward to serving you again in the future!
Warm regards
Cafide Team
Amazing bed
Amazing bed! It’s the 10th bed I buy for my dog and it’s his absolute fav! Loving the quality and the fact that it’s washable and made from recyclable materials ✨🫶🏼
February 17, 2025
Unprompted review
Reply from CAFIDE
Hi Elsa,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that our bed has become your dog's favorite after trying so many others.
It means the world to us that you appreciate both the quality and our commitment to sustainability with washable and recyclable materials. Your pup's comfort is exactly what drives us to create the best products possible.
Thank you again for your support and kind words.
Warmly,
Cafide Team
This bed is sooooo comfy
This bed is sooooo comfy ! My dog sleeps so well in it ! Such a great investment ! I could only recommend it and so beautiful also !
February 4, 2025
Unprompted review
Reply from CAFIDE
Hi Céline !
Thank you so much for your kind review! We're delighted to hear that you had a great experience with Cafide. Your support means a lot to us.
See you again soon! 🐶✨
The Cafide Team
Where is my order?
I purchased my product ten days ago and order is still at it’s first step! Nothing happens? Is my product even coming?
February 1, 2025
Reply from CAFIDE
Hello Vesa,
Thank you for sharing your feedback. We sincerely apologize for the delay in processing your order. We want to assure you that your shipment is on its way.
If you have any further questions or need assistance, please don’t hesitate to contact us at help@cafidepets.com.
Best regards,
Cafide Team
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Love this company
Saw some bad reviews on here, but decided to give it a go anyway, as I love the look of their products and the fact that they are made in Europe.
Got the XL Cuadra bed in corduroy which arrived within the expected timeline and the look of it and the quality is incredible. Also my dog loved it right away.
I don’t usually write reviews, but had to jump on here and share mine as I find it important to support European companies with ethical agendas :)
January 21, 2025
Unprompted review
Reply from CAFIDE
Hello Alberte,
Thank you so much for your kind review! We're delighted to hear that you had a great experience with Cafide. Your support means a lot to us.
Despite any reviews you may have read, we truly appreciate you giving us the chance to let you try our products.
See you again soon! 🐶✨
The Cafide Team
I bought the Snozy bed made up of…
I bought the Snozy bed made up of corduroy (size L, mustard color) for my 3 Jack Russell terrier girls. They have now room to lie together and they love it. It’s high quality, soft, solid and modern, I love it too.
January 30, 2025
Unprompted review
Reply from CAFIDE
Hello !
Thank you so much for your wonderful review! We're delighted to hear that your three Jack Russell girls are enjoying their Snozy bed. 🐶💛 Knowing that both you and they love it means the world to us!
We truly appreciate your support and hope to see you again soon.
The Cafide Team
Good things come to those who wait… and Cafide delivers!
Like everyone in the reviews, I had to wait a little longer than expected for my order. However, the customer service team was very responsive and kept me informed throughout the process. When my product arrived, it was well-packaged and of excellent quality—the wait was definitely worth it! Marta from customer service was an absolute angel and helped me with all my questions. Thank you !
January 29, 2025
Unprompted review
Reply from CAFIDE
Hi Mathilde,
Thank you so much for your kind words! We truly appreciate your patience and are happy to hear that you found our customer service helpful throughout the process. We're also delighted that you’re satisfied with the quality of your order!
We'll make sure to pass your lovely message to Marta—she’ll be thrilled to hear it. 😊
See you again soon! 🐶✨
The Cafide Team
If the company is clearly identified
I placed an order with Cafide months ago, and I still have not received it. There’s no clear tracking, and I have no idea if or when it will ever arrive. I’ve emailed four times requesting an update or a cancellation, but I’ve been completely ignored.
This level of customer service is unacceptable. If a company can’t fulfill orders or respond to its customers, they shouldn’t be taking people’s money. I would not recommend ordering from them unless you’re fine with paying for something that may never show.
January 29, 2025
Unprompted review
Reply from CAFIDE
Hello David,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the situation, as it does not reflect the level of service we strive to provide to our customers.
After reviewing your order from December 29th, we found that it is still in transit with the shipping carrier, delayed due to customs processing at the destination. We are closely monitoring the situation to ensure it reaches you as soon as possible.
Please note that we have already responded to your initial message, and we will address the second message you sent today shortly.
The Cafide Team
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No customer service
Impossible to get in touch with customer service. I tried four times. I attempted to cancel the order when I first placed it but no one ever got back to me. Once I received the dog bed I tried to return it and NOTHING. Still haven't heard from them. No way of returning the purchase.
January 15, 2025
Unprompted review
Reply from CAFIDE
Hello Bella,
Thank you for taking the time to share your experience with us. We sincerely apologize for the situation, as it does not reflect the high standard of service we aim to provide.
We are committed to resolving this matter quickly and efficiently. To assist you further, please contact us directly via email at help@cafidepets.com, including your order number, and we will ensure that an appropriate solution is found.
Thank you for your understanding, and we look forward to assisting you.
The Cafide Team
Terrible customer service
We ordered a bed for our puppy last summer. The main cushion zipper broke within a few weeks of use. I fixed it myself but then the large zipper on the outer cushions also broke. We contacted their support to get a replacement. They took forever to answer before finally sending a replacement. Except the sent the wrong product… we have been trying to get a response for over a month without a response. On Instagram they even blocked my account. This company is a scam
January 28, 2025
Unprompted review
Reply from CAFIDE
Hi Jake,
Thank you for taking the time to share your experience with us. We are sorry for the inconvenience caused.
As we mentioned in our recent email, we have now shipped the correct product you requested as a replacement. It should be on its way to you, and we hope this resolves the matter to your satisfaction.
Please don’t hesitate to reach out if you have any further questions or need assistance with the delivery. We're here to help.
The Cafide Team
Good quality and nice products
Due to some stock problems I had to wait a bit longer, but it was worth it. I was also a bit worried at first because of the bad reviews here, but my experience is very good - Cafide offers fast and good service. They always answered my emails and made sure my order arrived here asap. Very nice material and my dog loves the pillow!
January 24, 2025
Unprompted review
Reply from CAFIDE
We're so happy to read your review! We're thrilled to know that, despite the initial wait, your experience turned out to be positive.
We always strive to provide fast and reliable service, and it's great to hear your dog loves the pillow! Your feedback encourages us to keep improving.
Thank you for your trust!
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