I found this company during COVID, and they were fantastic. Fast forward a couple years later, I bought my niece her first pair of Huggies, and they broke with minimal wear after the return window had... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I recently discovered Caitlyn Minimalist (probably an ad on Instagram) and I love the quality products at affordable prices! I also love that this company is working their way toward becoming a B Corp... See more
Company replied
I love Caitlyn Minimalist so much!! I’ve ordered from them a couple of times and I have absolutely no regrets from each purchase! I love every piece I have from them! I’ve started turning to them for... See more
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I was ready to get a tattoo with my deceased parents signature and valediction. Then a friend said to go to Etsy because they were pretty sure that personalized jewelry could be made. I found Caitlyn... See more
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3.0
Average
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 2 weeks
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Not the best experience, but all well in the end
I ordered a necklace for my granddaughter on 12/2. Ten days later, I contacted the company as there was no update on my order. I was told that it was custom made (which took longer). that it had not yet been made, but that it would be complete in time to ship by 12/15. I asked to cancel it as I was concerned it would not arrive in time for Christmas. The agent assured me that it would arrive in time as I had ordered well within the Christmas delivery window. On 12/19, I contacted them again as my order had still not shipped. They then told me that my order would not likely arrive by Christmas. The tracking indicated it would not arrive until 12/29. I told them to cancel the order as I had tried to cancel before and they talked me out of it telling me it would arrive on time. They said they would consider taking action after I received the order (whenever that might be), but I would have to pay to return the order to them and then they would consider a refund once they received it. Return shipping would cost me almost as much as the necklace.
Well, after all my complaining, they apparently expedited the shipment and the necklace did arrive on Christmas Eve. I appreciate them going to the trouble as it meant very much to my granddaughter and I had relied on their assurance it would get here in time for Christmas. I just wish they had been clear about this at the outset. Nonetheless, all’s well that ends well.
December 21, 2025
Unprompted review
Reply from Caitlynminimalist
We’re truly sorry to hear how upsetting this experience has been!
Custom pieces do require production time, and during the holiday season our timelines were unfortunately impacted more than expected. That said, we sincerely regret that the communication you received made it feel like delivery was guaranteed when it ultimately could not be. We understand why that led you to feel misled, and we are very sorry for that disappointment.
Our policy around custom orders is in place because these pieces are made specifically to order and begin production quickly. However, we recognize that in situations like this, the process can feel unfair, especially when timing is critical. Your feedback about cancellation timing, reassurance given, and return costs is important, and we appreciate you sharing it!
If you’re open to it, please reach out to us directly at care@caitlynminimalist.com
with your order number so we can assist further!
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Took 20 days to ship - dishonest
I ordered 4 items on Nov 30th. The package was ready to ship on Dec 10th and a FedEx Shipping label was created. After a week of FedEx still not been given the package, I reached out because I needed the gift by Dec 18th. I was originally told they still have the package and I wouldn't get it on time. I requested a refund because I no longer need it because it's so late. Then they replied on Dec 18th saying USPS has the package, but when I checked the tracking they provided, FedEx did not receive the package until Dec 22nd. I can understand a mistake of a package not being processed, but as soon as I asked for a refund all of the sudden they say it shipped which it hadn't for 2 more days. This company is dishonest and I do not recommend them to anyone.
December 17, 2025
Unprompted review
Reply from Caitlynminimalist
We’re truly sorry for how frustrating and confusing this experience was. We understand why the conflicting shipping information and delays would feel upsetting, and we regret that this situation caused you stress during such a time-sensitive period.
During the holiday rush, shipping labels can sometimes be created in advance as part of our fulfillment process, and carrier handoffs and scans may not always update immediately. That said, we recognize that the mixed messaging you received did not feel clear or reassuring, and we sincerely apologize for that. Your feedback about communication is important to us.
We take concerns like this seriously and would appreciate the opportunity to review your order in detail and address any remaining issues. If you’re open to it, please reach out to us directly at care@caitlynminimalist.com
with your order number so we can assist further.
Thank you for sharing your experience. We truly regret that this did not meet your expectations!
Shop somewhere else! Even if it means paying more.
I’m having the same issue so many others have had. I thought it was a good idea to order Christmas gifts on 12/1. Oh was I wrong. When I would check the tracking for my order it said it takes 6-9 days to create the products. Fair, they are custom. Then I checked a few days later and it changed to 10 days…ok, it’s the holiday time. Then I received my tracking on 12/12. It said my package was awaiting arrival at USPS since 12/10… Now on 12/20 it says my items have shipped and will arrive to me on 12/26?!! After Christmas. Disappointing. And now I’m concerned about the quality since others have said it’s not great for the price point. I also hear they don’t give refunds. Won’t be shopping with them again.
December 1, 2025
Unprompted review
Reply from Caitlynminimalist
We’re truly sorry to hear how disappointing this experience has been, especially when you planned ahead and ordered early in the month with the holidays in mind. We completely understand how frustrating it is to see timelines change and delivery dates move past Christmas after you’ve been patiently waiting.
Custom pieces do require production time, and this holiday season brought a much higher volume of orders than anticipated, which unfortunately caused delays and slower tracking updates with carriers. That said, we recognize that the shifting timelines and lack of clear communication created confusion and stress, and we sincerely apologize for that.
We also want to clarify that we do stand behind the quality of our jewelry and take any concerns seriously. We are not opposed to helping customers when issues arise, and we encourage anyone who is unhappy with their experience to reach out to us directly so we can review their order and discuss next steps.
We truly regret that this experience did not meet your expectations and appreciate you taking the time to share your feedback. It helps us understand where we need to improve, especially around communication during peak seasons ♡
Will stop purchasing from them.
I think I just need to stop purchasing from them altogether at this point. I ordered one small silver ring with an engraving, that's it, ONE ring. I ordered it on Dec 2nd...it's now the 19th and I haven't been able to track it at all. I reached out 2 days ago asking for some sort of update...I get an automated message of course. I finally got an update saying it would be here on the 17th...it's the 19th still no ring...turns out it'll now be delivered this coming Weds, Christmas Eve. A full 22 days later, when I paid for fast shipping. What a waste of money all for one ring.
December 19, 2025
Unprompted review
Reply from Caitlynminimalist
We’re truly sorry for how frustrating this experience has been, and we completely understand why you’re upset. Waiting this long for a single, meaningful item, especially after paying for fast shipping, is incredibly disappointing.
Custom engraved pieces do require production time before shipping, and during the holiday season our timelines were unfortunately impacted more than expected. That said, we recognize that the communication around tracking and delivery did not feel clear or reassuring, and we sincerely apologize for that. We understand how upsetting it is to see delivery dates change after you’ve already been waiting so long.
We genuinely regret that this experience didn’t meet your expectations and appreciate you taking the time to share your feedback. If you’re open to it, we’d like the opportunity to review your order and help make this right where possible. Please reach out to us directly at care@caitlynminimalist.com
with your order number so we can assist further.
Thank you for sharing your experience. Feedback like this helps us improve.
DO NOT BUY FROM THEM UNLESS YOU LIKE BEING SCAMMED
Ordered items on the 1st of December that were custom pieces. According to their production and shipping timelines I should have already had in my possession by now, 19 days later. They sent a shipping notification on the 12th. When I try to track it, shows me label was actually created on the 10th. I’ve emailed 3 times checking on it with the utmost kindness and patience in the busy holiday season and have been nothing but lied to. Stating it takes 2-3 days for tracking to update. It hasn’t even been scanned for pick up yet! It’s still sitting in label created status. I even stayed on hold with USPS to confirm once scanned for pick up it’s immediate to show it’s in receipt at least. When I emailed back again calling them out on it. I was told oh sorry for the confusion we don’t use USPS for pick up. It’s a USPS tracking # I have!!! Like what??? It’s now 7 days past supposed ship date and still no tracking updated. There is absolutely no way my order is going to arrive by Christmas at this point. It’s so disappointing considering this was not a last minute order, I’m definitely not being out of line on this. Like advertise you need to order 2 months in advance. Plus now I’m seeing all these bad reviews for the same reasons and that their jewelry quality has seriously declined. My bad for not researching ahead of time. DO NOT BUY FROM
THIS COMPANY, ITS A SCAM! These were gifts for my adult daughters which was the only thing to open, something special for them. Otherwise they are just getting money. Now they don’t have anything to open besides a card with cash. For anyone reading my review and needs actual assistance, file a fraud claim with the FTC - They will be held accountable through there and I have already done this. BBB already shows them with an F rating because they don’t even respond to their complaints through there for resolution. Listen to the bad reviews on this company!!! Do not take a chance. Another person a few reviews down has almost the same complaint and timeline as myself. Look at their response to him! It’s resolves nothing!!!!
December 18, 2025
Unprompted review
Reply from Caitlynminimalist
Hi — we’re truly sorry to hear how upsetting this experience has been, especially with these being meaningful gifts. We completely understand how disappointing it is when something you planned carefully doesn’t arrive as expected, particularly during the holidays.
Thank you so much for checking in, and I’m truly sorry for the disappointment this has caused. I know how important timing is, especially during the holidays, and I completely understand how stressful it can feel when things don’t go as expected.
This season, we’ve been incredibly grateful for the overwhelming support and number of orders our shop has received. Because of this, our workshop has been working extra hard to carefully create each piece, and our timeline has shifted slightly. While shipping labels may be created in advance as part of our fulfillment process, carrier scans can sometimes take longer to appear during peak holiday volume.
We are not a scam, and we absolutely take customer concerns seriously. We respond directly through our support channels and work to resolve issues whenever possible. We’re very sorry this experience fell short of expectations and added stress during what should have been a special time.
If you’re open to it, we would appreciate the opportunity to look into your specific order and assist further. Please reach out to us at care@caitlynminimalist.com
with your order number so we can review everything in detail and work toward a resolution.
Thank you for sharing your experience — feedback like this helps us improve.
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Ring sizing is my only qualm...
I recently discovered Caitlyn Minimalist (probably an ad on Instagram) and I love the quality products at affordable prices! I also love that this company is working their way toward becoming a B Corp. I try to shop exclusively from eco-conscious businesses. The only problem I've had is that the ring sizes seem to run a bit small. I'm a 6.5/7 on my ring finger, so I ordered some rings in a 7. The rings are VERY SNUG. I can't stack them like they are in the photos. If I were to order an 8, they'd be way too big. That's literally my only qualm. I love the dainty hoops I ordered (still waiting for them to return in sterling silver) and the fingerprint necklace I ordered is a new staple.
December 18, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for sharing your experience and for the kind words! We’re truly grateful you discovered us and that our quality, pricing, and eco-conscious mission resonate with you 🤍 It means a lot to hear that your fingerprint necklace has become a staple and that you’re loving the dainty hoops.
We really appreciate you pointing out the feedback about ring sizing as well. That’s incredibly helpful for us to hear, especially when it comes to stacking. Ring fit can vary slightly depending on the style and band width, and we understand how frustrating it can be when the sizing doesn’t feel quite right. We’ll be sure to pass this along to our team as we continue to refine our designs and sizing guidance.
We’re so glad to have you as part of our community, and we hope to have those sterling silver hoops back soon for you ✨
Horrible experience
I ordered a ring as a Christmas gift on December 1st. This site created a shipping label on December 10th for USPS. it is now the 18th and they still haven’t given it to the post office for delivery. I have sent several emails asking them to look into the issue and they just say I should see an update soon. This place is completely unreliable.
December 1, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you for sharing your experience, and I’m truly sorry for the frustration this has caused.
This holiday season, we’ve been incredibly grateful for the overwhelming support and high volume of orders our shop has received. Because of this, our workshop has been working diligently to carefully create each piece. I understand how upsetting it is to see a label created without immediate tracking movement, especially when you’re waiting on a Christmas gift.
We know how much timing matters, and we’re sincerely sorry for the stress this has caused. We’re continuing to do everything we can to get orders out as quickly as possible!
If you’d like us to review your order directly, please feel free to email us at care@caitlynminimalist.com with your order number and we’ll be happy to look into it further ♡
I absolutely love the jewelry I got!!
I absolutely love the jewelry I got. Shipping took a bit but it’s worth it for sure. I love the attention to detail and the overall quality of their products.
December 8, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for sharing this! We’re thrilled to hear that you love your jewelry and appreciate the attention to detail and quality. We truly appreciate your patience with shipping and are so glad it was worth the wait 🤍
Sun and moon infinity necklaces
I ordered 2 of the same gold necklaces, the moon and sun infinity ones. Both purchased as Christmas gifts for my sister (my daughter’s aunt) and my daughter to have matching necklaces. And they are absolutely stunning and will be without a doubt the biggest tearjerker this year at our families Christmas celebration. They are great quality and the shipping was super quick and efficient! I will definitely be ordering from this store more often!
December 12, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for this beautiful message 🤍 We’re incredibly honored to be part of such a meaningful and special gift for your family. It means the world to hear that the necklaces will be shared between your daughter and her aunt and that they’ll play a part in such an emotional Christmas moment.
We’re so happy you loved the quality and had a great shipping experience, and we truly appreciate your support. We can’t wait to create more pieces for you in the future. Wishing you and your family a wonderful and heartfelt holiday celebration ✨
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The earrings and rings have all been so…
The earrings and rings have all been so dainty and beautiful. I get a lot of compliments on them and they last in the shower. 10/10 would buy other items. That packaging is also super cute.
December 5, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for the kind words 🤍 We’re so happy to hear you love the earrings and rings and that they’ve held up so well even with everyday wear. Getting compliments is always the best feeling! We’re also glad you enjoyed the packaging. Thank you for your support, and we can’t wait to have you shop with us again ✨
If I could rate my experience higher
If I could rate my experience higher, I would! This brand is not only amazing, they also have the best customer service, ever! I have been a client for over a year now and Caitlyn cares about meeting your needs. This latest purchase of the bobby-pin earrings and the bracelet that matches my Caitlyn collection necklace, experienced difficulties with shipping. They sent me my new pieces in rushed shipping, at their cost. Kate was working with me and was so patient and went well above and beyond to make me happy. I love their jewelry, it is such a great quality brand that you can find your perfect pieces, that are always gorgeous and special. I recommend this company to everyone! If you have not tried Caitlyn before, dive right in. They are affordable, beautiful, and you have real world support. No AI or a computer trying to help you. Kate is always going to make sure you are happy.
This is the first place I visit when shopping for jewelry.
November 12, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for this incredibly kind review! We’re truly grateful to have you as part of our CM family, and it means the world to hear how much you’ve loved your pieces over the past year.
I’m so glad we were able to resolve the shipping issue quickly and get your new items to you without delay. It was an absolute pleasure assisting you, and I’m thrilled to hear that you’re enjoying your bobby-pin earrings and matching bracelet.
Your support, trust, and enthusiasm mean everything to us. Thank you for recommending our small business and for sharing such thoughtful words. We can’t wait to help you find more pieces you love!
Absolutely beautiful products
Absolutely stunning beautiful products,fit's perfectly,incredible varieties and styles,any concer's or issues dealt with immediately.
July 4, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for your wonderful feedback! We’re so happy to hear that your pieces fit perfectly and that you’re enjoying the variety and styles we offer 🤍 It means a lot to know that any concerns were taken care of quickly for you.
We truly appreciate your support and are always here if you need anything!
Gold rubbing off
I got the birthstone ring.
At first it was really nice, but now the gold is coming off of the band and it’s turning to silver. This isn’t even a ring i wear everyday. The gems in person compared to pictures, are so extremely dull looking
November 23, 2025
Unprompted review
Reply from Caitlynminimalist
Hi there,
I’m so sorry to hear this happened! Your jewelry should never arrive or wear that way, and we’d love to make it right for you. This definitely isn’t the quality we want you to experience.
Could you please email us at care@caitlynminimalist.com
with your order number and a quick photo of the ring? Our team will be happy to take care of this and find the best solution for you 🤍
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I absolutely love the jewelry
I absolutely love the jewelry! It’s beautiful and well made. The customer service team are friendly and helpful with anything you need. Their prices are affordable for such exquisite jewelry.
November 22, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much! We’re thrilled to hear you’re loving the beauty and craftsmanship of your pieces 🤍
It means so much to know our customer service team has been helpful and that you find our prices fair for the quality. We’re always here if you ever need anything!
Wonderful
Every piece of jewelry I have bought is lovely. Whether for myself or gifts Also Kate provides excellent customer service.
November 21, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for your sweet message! We’re so happy to hear you’ve loved every piece you’ve purchased, whether for yourself or as gifts 🤍 And it truly means a lot to hear your kind words about our customer service. We’re always here whenever you need anything!
Timeless & beautiful jewelry!
I’ve been a customer of Caitlyn Minimalist for years and have never been disappointed. The customer service is always quick and kind, and the jewelry is truly beautiful. The quality is great, and I have truly loved every piece I’ve gotten!
November 16, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for your continued support over the years! It means the world to us 🤍 We’re so happy to hear you’ve always had kind experiences with our team and that you’ve truly loved the beauty and quality of your pieces.
We’re always here whenever you need something special!
Great Company
I have purchased numerous custom and ready to ship items from Caitlyn Minimalist and have been very happy with my purchases. The style and quality is fantastic. I did have an issue with one order and customer service responded to my email and resolved the issue in less than an hour. Highly recommend them.
November 14, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for your wonderful feedback!
We’re so glad to hear you’ve loved both your custom and ready-to-ship pieces 🤍 It means a lot to know you’ve had such positive experiences with our style and quality. And we’re especially happy that our customer service team was able to resolve your issue quickly.
Thank you for the recommendation — we appreciate you so much!
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Great selection and price
I have ordered several pieces from this company and have been pleased with everything so far. They have classic jewelry and trendy pieces as well. I see something I like every time I look! I used customer service one time, and they were very helpful. I highly recommend this company!
November 14, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for your kind words! We’re so happy to hear you’ve enjoyed every piece and that both our classic and trendy styles have caught your eye 🤍 It means a lot to know you had a great experience with our customer service as well.
We truly appreciate your recommendation and are always here whenever you need anything!
"Minimalist" is actually "Maximum" design & quality
"Minimalist" is actually "Maximum" with this retailer. They are the epitome of elegant and classically designed jewelry. Every piece is of outstanding quality and holds up very well, and I am unintentionally rough on my jewelry! The items arrive within the promised delivery time and are beautifully boxed or packaged. My husband's gift to me for our 25th anniversary was my intro to this wonderful store, and I've been in love with everything I've received from them since then!
August 30, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for this beautiful message! We’re incredibly touched by your words 🤍
It means the world to hear that our pieces have held up so well for you and that you’ve continued to love everything since your very first gift from your husband. We’re honored to be part of such a special milestone and grateful for your trust in our quality, packaging, and designs.
We’re always here whenever you’re ready for your next favorite piece!
Affordably Beautiful Jewelry
Caitlyn Minimalist has a variety of beautiful jewelry for a fairly affordable price. I've purchased multiple pieces from them and I'm quite pleased with their jewelry's durability as well as the quality. I've received many compliments on my selection of jewelry. I highly recommend Caitlyn Minimalist.
November 11, 2025
Unprompted review
Reply from Caitlynminimalist
Thank you so much for your wonderful feedback! We’re so happy to hear you’ve enjoyed both the quality and durability of your pieces 🤍
It means so much to know you’ve received compliments and that you recommend us. We truly appreciate your support and are always here whenever you need something new!
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