I recently bought a cake from here, and I’m honestly blown away! Being in a different country, I didn’t expect to find something this delicious. The sponge was incredibly soft and fresh, the fla... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted a special birthday cake for my wife, as opposed to getting an expensive but average tasting one from one of the big supermarkets. Cake box certainly delivered on that front. Delicious, and s... See more
I've ordered from the Fishponds branch of Cake Box twice now, and the staff have been absolutely incredible both times. The cakes have turned out perfectly, including a printed cake - and their servic... See more
Ordered the cake a couple of hours before collecting and done a fab job with name. Nice chocolate oreo cake. Ordered additional oreo cupcakes which were perfectly in its own little individual plastic... See more
Company details
About Cake Box
Written by the company
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Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come. |
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| Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store. | ||
Contact info
United Kingdom
- info@cakebox.com
- cakebox.com
4.5
Excellent
57K reviews
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good cake didnt know there was jam in…
good cake didnt know there was jam in it . needs to be more clarity on whats inside and etc
April 27, 2026
Reply from Cake Box
Hi,
Thank you for your feedback 😊
We’re glad to hear you enjoyed the cake, and we appreciate your comment regarding the ingredients.
For your reference, the Victoria sponge base contains jam, and this is mentioned on our website as part of the product description. We understand this may not always be obvious at first glance, and your feedback has been noted.
Thank you again for sharing your thoughts—we’ll continue working to improve clarity for our customers.
Kind regards,
The Cake Box Team
Absolutely outstanding
Absolutely outstanding, the best birthday cake ever , will never go anywhere else , so light and tasty wow
April 29, 2026
Cake was ready as requested and the…
Cake was ready as requested and the words were exactly as asked for. The cake was delicious and light.
April 27, 2026
Professional service in the store when…
Professional service in the store when I enquired about types of cheesecake were not really good.
May 3, 2026
Reply from Cake Box
Thank you for your feedback. We’re glad to hear that you found the service professional, but we sincerely apologize for any disappointment regarding your query about the types of cheesecake.
Your comments have been shared with the store team for review and improvement. We hope to have the opportunity to serve you better in the future.
Kind regards,
Cake Box Customer Support
Always freshly made and always tastes…
Always freshly made and always tastes delicious
April 27, 2026
I would like to leave some feedback…
I would like to leave some feedback regarding my recent experience with your cake service in Morden.
I ordered a birthday cake online and requested a custom message on the cake. Unfortunately, when placing the order, I accidentally misspelled one letter of the birthday person’s name. When I arrived to collect the cake and noticed the mistake, I politely asked if it would be possible to correct it.
The staff member informed me that it could not be changed. I completely understand that the mistake was mine, not the company’s. However, what disappointed me was the lack of flexibility or willingness to help find a solution.
I even mentioned that I understood the correction might leave a mark on the cake and that I was willing to accept that. I also would have been happy to pay an additional fee or wait longer if necessary. Since the cake had been ordered only about an hour earlier, I believed there might still have been a possibility to make a small adjustment.
Birthdays are special occasions, and it was honestly frustrating to bring a cake with the wrong name written on it. Mistakes happen, especially with names, and I feel that businesses providing personalized services should be prepared to handle situations like this with a bit more understanding and customer care.
I am not upset about the mistake itself, because it was my responsibility. What disappointed me was the attitude and the complete unwillingness to try to help or offer any alternative solution.
I hope this feedback can help improve future customer experiences.
May 5, 2026
Unprompted review
Reply from Cake Box
Dear Customer,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about your recent experience at our Morden store. While we understand that the spelling error was unintentional, we completely appreciate how important such details are, especially for special occasions like birthdays. It’s understandably frustrating to receive a cake that didn’t meet your expectations in that moment.
We’re particularly sorry to hear that you felt there was a lack of flexibility or willingness to assist when you raised the issue in store. This is not the level of service we aim to provide, and your feedback is genuinely valuable in highlighting where we can do better.
Please be assured that we have now escalated this matter to the store. The team will review and investigate the situation, and we will work closely with them to improve both our service and customer experience moving forward.
We truly appreciate you bringing this to our attention. Feedback like yours helps us improve, and we sincerely hope to have the opportunity to serve you better in the future.
Once again, we apologise for the disappointment caused, and thank you for your understanding.
Kind regards,
Cake Box Customer Support
Excellent quality and beautiful cake
May 3, 2026
Happy with my order
May 3, 2026
I entered the Dubai airplane ticket…
I entered the Dubai airplane ticket draw back in February, but I haven’t seen any announcement of a winner since. I may have missed it, but I also reached out twice via email to ask for clarification and didn’t receive any response.
At this point, the lack of communication is quite concerning and doesn’t reflect well in terms of transparency. I would appreciate some clarity on whether the draw has taken place and where the results have been published.
May 6, 2026
Unprompted review
Cake was on point arrived as requested…
Cake was on point arrived as requested and looked and tasted great.
April 27, 2026
The cake was delicious…
The cake was delicious but they delivered the cake after the time that was decided.
The cake I ordered was Tiramisu.
May 3, 2026
The experience of getting exactly what…
The experience of getting exactly what you ordered great taste,great service
May 3, 2026
Nice and Delicious
April 26, 2026
Excellent quality and beautifully designed cakes
Ordered online in advance for husband 50th birthday. Easy to navigate website.Goid variety of designs
Service was excellent, Cake was ready on arranged day of collection at 12 midday
Amazing and beautiful, quality as expected
Delicious and light
Good value
Would recommend
May 3, 2026
Staff are so lovely and the cakes a…
Staff are so lovely and the cakes a phenomenal, repeat customer!
April 26, 2026
My child’s name spelt wrong
My child’s name spelt wrong
Happy birthday spelt wrong
Put a Complain in and just got an apology not good enough
May 3, 2026
Reply from Cake Box
Dear Sufyan,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the errors on your cake and understand how disappointing this must have been, especially for such an important occasion.
Please be assured that this matter has been escalated to the store for review and further action.
We sincerely apologise for the inconvenience caused.
Kind regards,
Cake Box Customer Support
Online order carried out correctly
Online order carried out correctly. Did not assume my unusual spelling was wrong, just did exactly as ordered. Cake was ready on time and delicious.
May 3, 2026
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