Cakehead Reviews 295

We spoke with Monica who was amazing at helping us decide and give advice on what we were looking for. We will 100% be using Cakehead again, the bakes were incredible and went down a treat. Pun very much intended. 10/10

I have used Cakehead for some time to deliver special treats to friends and family. Everyone who has received their cakes has absolutely loved them. If l have ever had a problem, the customer service team have been brilliant and have provided a prompt, friendly and personal service. I would thoroughly recommend them.

I received an Easter box for my birthday as a gift. It arrived and looked amazing! I was very pleased. There was a minor issue & when I contacted Cakehead they were incredibly helpful and resolved the problem immediately. Their customer service is excellent. I cannot recommend this company enough.

Cannot rate highly enough. I wanted a mixed box sent to 3 family members but was abroad at the time and the internet was not great so I emailed cakehead and they sorted it all for me - went above and beyond !! Don’t hesitate to order from these guys - customer service is second to none and their product is absolutely delicious!

This is my absolute go-to company to send brownies. The product is always presented well and the brownies are delicious (I'm told).
More recently, I veered away and used another company who failed to deliver on the designated day. I contacted Cakehead, placed an order with them and the brownies arrived the next day.
Really fabulous customer service too - my sons' often forget to tell me the brownies have arrived & the Cakehead team are great at checking & confirming delivery information, even offering to drop a pin for the delivery location.
Really impressed and grateful to get such consistent service and delicious brownies!

Thankyou SO much for my Brownies - they were really delicious and went down a treat for my birthday celebrations.

I was really impressed with your service, next day delivery, packaging, branding and above all else really beautiful brownies.

Would definitely recommend.

The team at Cakehead made our Corporate Gifting a breeze. They were quick to respond, get us a quote, and deliver on amazing tasting treats for our clients. They even followed up to ensure all deliveries went through smoothly. Shoutout to Becky who was incredible throughout the process!

We just absolutely love these cakehead boxes - they are perfect gifts. The brownies are so tasty. Perfect with a cup of tea. The only danger is how long they last, you will not be disappointed.

I have just had a wonderful conversation with one of your Customer Service personnel - Monica- An absolute delight to chat with, which has made my day!
Any way..I digress!
I ordered my 3rd box of ‘goodies’, and they were delivered last Thursday (25/09). Put them in the fridge and forgot about them until Sunday! 😢
It is the ‘HAPPY’ box,and do they make you happy? You bet they do! The Lemon and White Chocolate are to ‘die for’. The Raspberry ones sublime, and the shortbread with the lovely gooey middle just..mine..lol🤣
The best box by far, although I have enjoyed all the others.
Deliciousness in a box, beautifully presented, and first class service throughout!
I look forward to ordering more in the near future! I have a ‘big birthday’ coming up soon (75) and was going to have a birthday cake made…I think I’ll order boxes of deliciousness instead! 😋
A wonderful experience all round!
Kind regards
Chris Cook

Fabulous Food. Fantastic Service. They were so helpful when I had a delivery problem. Can't recommend enough.

Cakehead’s customer service is exemplary! I dealt with a wonderful lady called Monica who kindly and promptly reissued my order following a failed delivery by DPD (DPD error). Super polite and friendly and an absolute credit to the company. Thank you Monica.

Thank you to Becky for her help in getting me a box of Lemon & white chocolate Blondies for my daughter.
Good customer service with prompt replies and very helpful.
Will definitely be ordering more.
They were delicious.

Thank you Cakehead Customer Support for sorting me out when I missed the box which allowed a gift message to accompany my 'Joyful' box. Polite, friendly and quickly sorted to my complete satisfaction - and relief! Great service.

Brownies arrived next day as promised. They were so well packaged. My daughter was delighted with them. Totally yummy too! 😋👌

I ordered a box as a present for my girlfriend and she loved them, the packaging was good and they looked very high quality. Would definitely recommend and I will be ordering again soon. The staff are also very kind and helpful and contacted me and helped me with an issue I had.

Every single cake tasted delicious. I love ordering from them as the staff are so helpful and friendly, the packaging is very practical and I find them very reasonable on price. Thank you Cakehead, we’ll be ordering again soon.

Delicious brownies and blondies in this last box. Melt in your mouth. A great company to deal with; they ensure the quality of their products and give the best customer service.

Absolutely amazing brownies!! Such great quality and tastiest ever. Loved them so much I ordered more a week later before I even finished the first lot! Perfect for allergy sufferers. Well packaged and great delivery service. Will keep coming back!

We buy these cakes on a semi regular basis and the business as usual level of customer service is exceptional. You really notice the difference when there is an issue. We recently had a delivery that looked like it had been used as a rugby ball. A conversation was had between both parties and this was rectified in less than 48hrs. Rebecca is amazing and responds very quickly with a level of empathy that is very rarely seen. She cares and in my opinion put's Cakehead a few levels above most other companies. It's all in the detail. Thank you so much for making our conversations such a pleasure.

Ordered a limited edition Easter box to then receive an e-mail to say that it had gone live too early and wasn’t available. Due to working commitments I couldn’t respond promptly and so when I did get in touch to change my box they had already sorted it. They were able to provide two of the trays from the Easter box and chose a third. I was really pleased they took this initiative to ensure my order was able to leave on time to ensure prompt delivery for Mother’s Day.
Monica was really efficient and provided great service.
Thank you ☺️