Caleb & Brown Reviews 833

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I am a woman who, got into crypto 2 years ago. I heard about this company from Crypto Hulk (respected Youtuber on crypto), and he spoke highly of Caleb and Brown. This is one of the best decisions I h... See more

Rated 5 out of 5 stars

I was recently referred to C&B by a friend. I was a little apprehensive given the fact I've never worked with a broker when it comes to acquiring crypto. I had a very good conversation with Jackson wh... See more

Rated 5 out of 5 stars

Honestly, I cannot believe the level of service I have received from Caleb & Brown because it is so top level that it cannot be compared with anyone else. At every step of the way I have been guided... See more

Rated 5 out of 5 stars

I highly recommend Caleb &Brown. I have had nothing but a great experience with their team. Always fast, friendly and efficient with great customer service with 24/7 I just like to say thank to the t... See more

Company details

  1. Cryptocurrency Service

Written by the company

Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.


Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Simple

Simple. Safe. Quick.

Impeccable service

March 3, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Russell, we appreciate the great feedback. Simple and safe is exactly what we aim for with every client interaction.

Rated 5 out of 5 stars

fast reliable service.

fast reliable service.

March 3, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Michelle. We are glad the service has been fast and reliable whenever you need it.

Rated 5 out of 5 stars

Caleb and Brown are helping me so much…

Caleb and Brown are helping me so much with crypto xrp. I was so intimidated by it and got an F in maths. I thought it’d be impossible for me but they’ve done all the hard work for me. I can’t thank you guys enough

March 3, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Sophiah, we really appreciate your review. Crypto can feel intimidating at first so we are glad the team has been able to help simplify the process. We are always here whenever you need guidance.

Rated 5 out of 5 stars

Performance is superb

Performance is superb
Customer support as a brokerage is excellent!

March 1, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks for the review, Michael. We are glad you have had a great experience with both performance and support.

Rated 1 out of 5 stars

I made a mistake sending my tokens into…

I made a mistake sending my tokens into Caleb & Brown. The third-party company is willing to help on recovering my tokens and they only need the receiving company, which is Caleb & Brown to make contact with them so that they can help in the recovery. Caleb & Brown has denied help over and over and refusing to connect with the third-party company, even though they have an account with that company. I don’t believe that they care for the client. They only care for making a buck. I wouldn’t recommend these people stick to a cold wallet.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been with Caleb&Brown since 2024

I’ve been with Caleb&Brown since 2024. So not all that long. But the service they provide is top notch. I live in Germany and have never had to wait longer than five minutes to get a hold of a broker. I send an email and if not immediately then within a few short minutes I have a reply from my assigned broker or someone else if he’s not available. All my issues have been resolved promptly and competently. If you’re looking for a safe and secure place for your crypto, then hurry open an account with Caleb&Brown. You won’t regret it.
Just today I had a small issue due to a
Misunderstanding. No problem. Got resolved promptly.

February 28, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Robert, we really appreciate your feedback. It is great to hear the team has been responsive even across time zones. Glad we could resolve the issue quickly for you.

Rated 5 out of 5 stars

I love Caleb & Brown

I love Caleb & Brown. Whenever I need to execute an order, it gets done quickly with simple, seamless communication right in the mobile app. Their customer service is always on point; specifically, Jackson was incredibly helpful and made the process easy. If you are looking for institutional-grade custody and professional-class service, Caleb & Brown is for you.

February 27, 2026
Unprompted review
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Reply from Caleb & Brown

Jackson will be glad to hear he was able to help make the process smooth for you. We appreciate the recommendation!

Rated 5 out of 5 stars

What a great team!

I have been with Caleb and Brown for more than a year. I was assisted with some transfering assets between accounts which includes transfering off and back on. That is a pretty tedious thing for me but because of them it was smooth and efficient.
The service I have gotten from the team there is nothing less than exceptional. Hamish, Jim, Milany, Jake, and everyone there are on another level of friendliness and competence. Shout out to HR as well! You can tell these folks really love what they are doing and love right back for your labor of love. I called... they held my hand...the world became a better place!

February 26, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks for the incredible feedback! Hamish, Jim, Milany and Jake will really appreciate the shout out. We are glad the team could help make those transfers smooth and easy.

Rated 5 out of 5 stars

Caleb & Brown gives you piece of mind…

Caleb & Brown gives you piece of mind to be able to talk to a specialists... a nice change in todays world. Always prompt replies.

February 26, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Brett, we appreciate the review. Being able to speak with a specialist whenever you need help is a big part of the service we aim to provide.

Rated 5 out of 5 stars

I've been with C&B since 2021

I've been with C&B since 2021. I've had great service and have enjoyed using their Dashboard. The main issue is that even with 2 forms of verification typically they have to call me to let the withdrawal to another wallet go through. Also, they only let you use the dashboard to withdraw from one coin per 24 hours. They are wonderful about withdrawing if I send an email, but it seems that takes away from the benefit of using their dashboard. The people are wonderful, it is just the technology that they don't allow to do what it can.

Evelyn

February 25, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks for the thoughtful feedback, Evelyn. We appreciate the kind words about the team and we understand your comments about the dashboard experience. Feedback like this helps us continue improving the platform.

Rated 5 out of 5 stars

5-year track record of great service

I've been with Caleb and Brown for five years now, and brought all of my friends and family to them. Nothing but positive experiences. I've had 3 different brokers over the years, all fantastic, all of them backed up by staff in different time zones so I do receive 24x7 service. Love their web portal and all the improvements they've made over the years. I trust them to get my crypto sold quickly, and I trust them to keep my crypto and funds safe. Crypto is complex, glitches happen--C&B have always worked with me to find and fix things. They've gone out of their way to help me with things I screwed up, and when it happened on their end, they've always taken responsibility to quickly solve and put things back to right.

February 23, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Carter, we truly appreciate your support over the years. It means a lot to hear that the brokers and wider team have been able to assist whenever needed. Thanks also for trusting us with your friends and family.

Rated 5 out of 5 stars

Top tier personalized service……..

Recently I had multiple inquiries and requests regarding my account, Caleb & Brown were extremely prompt and courteous assisting me. My requests were executed expeditiously to achieve my intended goal. I can’t say enough about this company and my personal broker Sean who has an amazing support team around him, Jackson Courtney and Georgie Kibel.

February 23, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Brent, we really appreciate your kind words. Sean, Jackson, and Georgie are so pleased to hear your feedback. We are glad the team could help achieve your goals quickly.

Rated 5 out of 5 stars

Excellent customer service by Jackson…

Excellent customer service by Jackson and the team at Caleb & Brown. Jackson response and support solving my deposit was professional and expedient.

Thank you for providing me with the peace of mind on my first transaction.

February 23, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Miguel. Jackson appreciates the shout out and we are glad he could help resolve your deposit quickly. Welcome to Caleb & Brown!

Rated 5 out of 5 stars

Two issues I had in a day were…

Two issues I had in a day were addressed in 1 day by my broker.

February 20, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Jack. Glad your broker was able to resolve both issues quickly for you.

Rated 5 out of 5 stars

I always have great service with Caleb…

I always have great service with Caleb and Brown. I can't thank them enough for all the help I've received. Thank you Caleb and Brown.

February 20, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Arthur, we appreciate the review. The team is always here whenever you need assistance.

Rated 5 out of 5 stars

Marx Hamakhan is always fast & quick on…

Marx Hamakhan is always fast & quick on the draw in answering my questions! Caleb & Brown is the best brokerage crypto exchange hands down!!!

February 20, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks for the review. Marx is glad to hear the shout out and we appreciate the kind words about the brokerage.

Rated 5 out of 5 stars

Caleb & Brown = S Tier

I love the team at Caleb & Brown! I trust these guys whole heartedly with my assets. Their security is top notch. I recently fell victim to a hacker who had remote access to my pc and got into my account. Once I realized what was happening, as the guy was trying to add wallet addresses and wipe me out, I emailed my broker, and was in touch with C&B security specialists within MINUTES! I explained what was happening and they immediately froze my account, keeping my assets safe. If you're a serious crypto investor, you NEED Caleb & Brown! White glove service, immediate pro active communication, top tier security, you get your own broker, and all your trades will be executed. I dont know of any other crypto company that provides this level of service and security. I sleep very well knowing my assets are with Caleb & Brown, and you will too!

February 17, 2026
Unprompted review
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Reply from Caleb & Brown

Thanks Kenneth for sharing your experience. We are glad the security team could step in quickly and protect your account. Keeping client assets safe is always our top priority.

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