Caleb & Brown Reviews 833

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am a woman who, got into crypto 2 years ago. I heard about this company from Crypto Hulk (respected Youtuber on crypto), and he spoke highly of Caleb and Brown. This is one of the best decisions I h... See more

Rated 5 out of 5 stars

I was recently referred to C&B by a friend. I was a little apprehensive given the fact I've never worked with a broker when it comes to acquiring crypto. I had a very good conversation with Jackson wh... See more

Rated 5 out of 5 stars

Honestly, I cannot believe the level of service I have received from Caleb & Brown because it is so top level that it cannot be compared with anyone else. At every step of the way I have been guided... See more

Rated 5 out of 5 stars

I highly recommend Caleb &Brown. I have had nothing but a great experience with their team. Always fast, friendly and efficient with great customer service with 24/7 I just like to say thank to the t... See more

Company details

  1. Cryptocurrency Service

Written by the company

Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.


Contact info

You should know

4.7

Excellent

TrustScore 4.5 out of 5

833 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service:

Excellent Customer Service:
I want to say thanks 🙏 to Jake at Caleb and Brown….. He resolved a problem with an order that was my fault and then expedited my order…. I secured exactly what I asked for…. Jake was my very first Broker @C&B…. Followed by Mo and now Michael.S…All have been outstanding….. I just wanted to say thank you for your patience and dedication to your customers…. Thankyou

March 13, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks for the review! We've passed this on to all of the team members you mentioned, and they're so happy to hear it.

Rated 5 out of 5 stars

The Brokers are fast and reliable

The Brokers have always been fast, professional and reliable. I recommend them for anyone using crypto vs an exchange as they can buy, sell and trade if you need and is safely stored for you. They are available 24/7 and when an exchange is down they are not! If you’re not with them I wouldn’t read more of this, I would open an account with them and see the difference.

March 12, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks so much Henry! Everything you've described is exactly what the team strives for, and we're glad you're seeing the value.

Rated 5 out of 5 stars

I want to give a special thanks to…

I want to give a special thanks to Jackson from Caleb & Brown Australia. He has been respectful, knowledgeable, very helpful. I am very thankful he is on my team. This goes out to all the Caleb & Brown specialists that I have encountered. Well done, for your standards of excellence.

March 12, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks for the great review Edward! Jackson is excellent at his job, and we're glad he's been of great service to you.

Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing. They have the patience, especially to newcomers into the crypto space. Real people, real results. If they continue to operate with the same ethos, they will be the best exchange out there.

March 12, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

We appreciate the words Gaines! Thanks for being a valued client.

Rated 5 out of 5 stars

I reached out to Milany for help and…

I reached out to Milany for help and she was quick to jump on the phone and resolve my issues. Caleb & Brown has tremendous customer service. I would highly recommend them.

March 12, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks for the great review Jason! Milany was so happy to hear this.

Rated 5 out of 5 stars

I’ve been with C&B since 2019 and they…

I’ve been with C&B since 2019 and they are the best in the business. The team at C&B is second to none in customer service, overall professionalism, accessibility, and they keep client’s abreast on crypto trends with their ongoing research publications. In my experience, they have been very responsive to all my requests and business needs. They have always been available to me regardless of our time zone differences and I value their insights in this fast-paced crypto space. They have always taken good care of me as a client.I highly recommend C&B to the novice and well experienced investors alike. You won’t regret joining the team!

March 11, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thank you for the incredible support and for being with Caleb & Brown since 2019! It means a lot to hear that our team’s responsiveness, research and service have helped you navigate such a fast moving market.

Rated 5 out of 5 stars

Great service

Great service. Very professional, prompt, pleasant and patient.

March 11, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks for the kind words, Andre. We really appreciate you highlighting the professionalism and patience of the team. We are always here whenever you need support.

Rated 5 out of 5 stars

Caleb and Brown are top notch

Caleb and Brown are top notch! These gentlemen are the best!

March 10, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks for the great feedback Angel. We are glad you have had such a positive experience with the team at Caleb & Brown.

Rated 5 out of 5 stars

Great customer service

Great customer service. Very prompt and you can communicate with someone any day or night.

March 9, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks for taking the time to leave a review. Being able to reach a real person whenever you need help is something we care a lot about. We appreciate your support.

Rated 5 out of 5 stars

Excellent customer service

Caleb and Brown is an amazing company with excellent customer service. Anytime I have needed help they have always been same pretty much couple of minutes response time. You get real people helping you right away. Even a personal broker with number to reach them at. Platform is seamless anything to anything. Like Uphold really. They have an app now which is amazing. Everything is great. Thankful for the team. Keep up the great work.

March 9, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks so much for the thoughtful review. We are glad the broker support, platform and app are all making your experience smooth and efficient. The whole team appreciates your support!

Rated 5 out of 5 stars

My broker was unavailable to speak to…

My broker was unavailable to speak to today.A quick chat to Caleb and Brown and Micheal answered back very quickly. Thanks for your help switching the crypto .Awesome

March 8, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks for the review Timothy. Glad Michael could jump in quickly and help with the crypto swap when your usual broker was unavailable.

Rated 5 out of 5 stars

The brokerage and team and my personal…

The brokerage and team and my personal broker were all very fast, responsive, and informative.

This is one place that i really honestly feel at ease with my portfolio and I feel confident about my financial future. Thanks Sean and Jackson!

March 6, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks for the great feedback Jonathan. Sean and Jackson will be pleased to hear your kind words. We are glad the team helps give you confidence managing your portfolio.

Rated 5 out of 5 stars

I just love great service

I just love dealing with the over the counter broker, Caleb and Brown. They are true professionals and execute orders so fast it will make your head spin!! If you don't feel like doing your orders personally on their portal, not a problem. Once you, either call them or send them your order via email, several minutes later it will be executed and very soon later it gets filled!!!! I absolutely love great service and you just can't go wrong with Caleb and Brown. I would highly recommend them as your personal OTC broker.

March 6, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks Garry, we really appreciate the recommendation. Our goal is always to provide fast and reliable OTC service whenever clients need it. Glad the team has been able to deliver that for you.

Rated 5 out of 5 stars

C&B are by far the best digital asset…

C&B are by far the best digital asset brokerage form. The reason is simple. The have a personalized touch.

March 6, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks for the review, Cazzie. That personalised service is exactly what we aim to deliver. We appreciate the support.

Rated 5 out of 5 stars

Outstanding

Have used various platforms and have to say Caleb & Brown far exceed anyone else on customer service. One word… “outstanding”. Highly recommend their services for anyone looking for a VIP
experience.

March 5, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks Kent, we appreciate the recommendation. Providing that VIP level service is something the whole team works hard to deliver.

Rated 5 out of 5 stars

The company constantly gives feedback

The company constantly gives feedback, encouragement and help on your crypto journey. Emails to them are answered quickly giving a continuity to your inquiries.
I was helped in many ways to complete my application. Very Thankful

March 4, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thank you for the kind words, Cheryl. We are glad the team could help guide you through the application process and support you along your crypto journey. We appreciate you choosing Caleb & Brown.

Rated 5 out of 5 stars

The relief knowing my digital assets…

The relief knowing my digital assets are safe is amazing.. Trading is made simple ,,,

March 4, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks Doug, we appreciate the feedback. Helping clients feel confident and secure with their digital assets is always our priority.

Rated 5 out of 5 stars

Great to work with!

Great to work with! Patient and easy to work with.

March 3, 2026
Unprompted review
Caleb & Brown logo

Reply from Caleb & Brown

Thanks Michael. Glad the team has been easy to work with and able to help when needed.

Rated 1 out of 5 stars

Worst company I have ever dealt with in…

Worst company I have ever dealt with in over fifty years of stock, options, crypto, etc experiences. Accepted a trade to convert xrp to xlm, executed the send of xlm to a verified wallet I hold, then several or hours after the send was executed they called me to verify my identity again and wanted to know about the company I was send to, then w/o knowing anything about the company they arbitrarily decide its a scam and refuse to honor send executed 7 hours earlier. Then they closed my account and won't transfer my assets to another crypto account I with a different company, but are forcing me to sell everything and transfer to my bank. Zero stars or black ones!

February 27, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look