The products I've purchased seem to be doing what they advertise. They are very expensive if used per company guidelines. While discounts or offers appear generous, they have catches. The first dis... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service and site friendliness is good. Products were clearly explained and expectations were clear. In terms of product use, the pink serum was proven effective after 1st 5ml ampoule use however the h... See more
I really like the product and have order more. My second order was delivered to the wrong address ( in a totally different country). I contacted customer service and the problem was rectified, it took... See more
Shopping online is straightforward. Delivery was so efficient even to Manila, Philippines. Well wrapped and secured. As for products, I love multi-action cream! Started using the serum as well and I n... See more
Company details
Written by the company
CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
Contact info
137 Market Street, #08-02 Grace Global Raffles Building, 048943, Singapore, Singapore
- 64449968
- customerservice@calecim.com
- calecimprofessional.com
4.2
Great
970 reviews
Replied to 86% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Not Enough time
I have been using the Calecim for about 5 weeks now. I haven't seen any noticeable improvement yet. But I will continue to use it for a few more months before I make my evaluation
February 26, 2026
Love the products and shipping to…
Love the products and shipping to Europe is extremely fast.
March 11, 2026
I have not had a chance to use product…
I have not had a chance to use product but I can say your customer service is excellent
March 11, 2026
Unprompted review
Quality experience and product
I have ordered several products from calcium. They seem to be a company that really cares about the quality of their product and good customer service. I have not had any issues with any of my transactions or products and I have been happy with my results.
March 3, 2026
Calecim is exceptional.
Calecim is exceptional. As a CIDESCO Beauty Therapist I am particular what I put on my skin. The serum particularly is essential after microneedling as well as the recovery night complex. These make such a difference to skin recovery, firmness and healing. Also amazing for every day. I wouldn't be without the hydrator.
March 9, 2026
Unfortunately the reward program is…
Unfortunately the reward program is totally unfair, be careful!!!
March 9, 2026
Reply from CALECIM® Professional
Dear Zrinka,
Thank you for taking the time to share your feedback. We’re sorry to hear that the rewards program felt unfair to you.
Our rewards structure is designed to recognise and thank our long-term customers. In addition to our standard loyalty points program, subscribers receive additional benefits on top, including 20% off every subscription cycle, $20 USD in credit, and complimentary products throughout their subscription journey.
These subscription rewards are separate from and in addition to loyalty points, which can also be redeemed for discounts and products. Our intention is to provide meaningful value to customers who choose to stay with us over time.
We truly appreciate your feedback and will continue refining our programs to ensure they remain rewarding and transparent for our community.
If you would like help understanding how to make the most of the rewards available, our team would be happy to assist.
Warm regards,
The CALECIM® Team
I love using the hair and skin products…
I love using the hair and skin products which are amazing. Also, amazing are calecim customer service team who go above and beyond to help resolve any issue you may have. Thanks Theresa 😊
February 25, 2026
Unprompted review
Calecim is next level
Calecim is next level. My skin has never felt more beautiful.
February 27, 2026
Impossible to get in touch with anyone
Impossible to get in touch with anyone. Be careful for subscribe and save, they make you have a minimum three month commitment. Customer service being so poor is the main issue though
March 2, 2026
Reply from CALECIM® Professional
Dear Shayna,
Thank you for your feedback, and we’re sorry to hear about your experience.
We’ve looked into your case and can confirm that your first email enquiry was received on 5th March, the same day the review was left. Our team responded promptly and resolved the issue on 6th March.
We were also unable to find any records of messages from you via Facebook Messenger, but we’re always happy to assist across all our available support channels.
Regarding subscriptions, our Subscribe & Save program offers 20% off every order. As part of this benefit, there is a minimum commitment of three orders, which is clearly communicated during checkout and in our follow-up emails.
We understand how important timely support and clear communication are, and we truly appreciate your feedback as we continue to improve our customer experience.
If there’s anything further we can assist with, please don’t hesitate to reach out.
Warm regards,
The CALECIM® Team
Great customer service and products
I started using the advanced hair serum 4 months ago and was seeing noticeable results, so I took advantage of a special which included a free ampoule of hair serum with a subscription. The free ampoule was missing from my order, but Johanne in customer service was very helpful, courteous, friendly and arranged for the free serum to be sent to me. I have also started using their skin serum and feel like I am seeing an improvement in skin texture while still on my first bottle. Thank you Johanne and Calecim!
March 3, 2026
Unprompted review
consistency is key
70 yrs old I am seeing my pores get smaller, skin regaining elasticity and brightness I am learning to use a small amount due to the expense and I still see results
March 1, 2026
Excellent product and customer communication
Excellent communication, excellent tracking of product delivery, follow up tracker after a month of using the product created incentive to repurchase. Saw enhanced benefits when I added at home microstamping before using the product, led me to re-order product. Def worth the investment!
February 22, 2026
I love the product but very overpriced…
I love the product but very overpriced especially in this economy.
March 1, 2026
Reply from CALECIM® Professional
Dear Lisa,
Thank you so much for your review — we truly appreciate that you love our products and that they’ve been working well for you. That truly means a lot to us.
We completely understand that pricing is an important consideration, especially in today’s economy, and we’re always happy to share more context around it.
The two products you’re using are formulated with our proprietary active, PTT-6®, at an unprecedented 80% concentration. This exceptionally high concentration is exactly why the formulas deliver the visible, long-lasting results you’re experiencing. We do not dilute our products with fillers or mass-produced actives — potency and performance are our priority.
PTT-6® is derived from stem cells and cultivated in our own state-of-the-art laboratories. Because of the highly controlled and complex nature of stem cell cultivation, batch sizes are necessarily small. This ensures purity, consistency, and regenerative efficacy — but it also makes production significantly more resource-intensive than conventional skincare ingredients.
In short, the price reflects:
* 80% concentration of proprietary PTT-6®
* Proven regenerative performance
* Small-batch, stem cell–derived production
* Full vertical control of our patented technology
That said, we also want to make our products as accessible as possible for our loyal customers. Through our subscription programme, you receive preferential pricing, and loyalty points accumulate as credit that can be brought forward into future cycles. Members are also able to redeem generous full-size products, which can provide meaningful additional value over time.
We could dilute our formulas to reduce costs — but we choose not to. Because for our customers, results matter.
Thank you again for your thoughtful feedback and for being part of the CALECIM® community.
The CALECIM® Professional Customer Care Team
Well worth the cost
Your team is trustworthy, efficient and you always follow thru on every request .
I also love the small micro needling roller. A great quality
February 27, 2026
I had given up on miracle skin care…
I had given up on miracle skin care products but when I watched the youtube reviews of influencers I trust, I had to give Calecim Professional a try. And I'm so glad I did because after two weeks I'm already seeing results! The lines on my 75 year old face are already greatly diminished. I can wait to see what happens after a month of use!
February 27, 2026
Scar Usage
Hello! I’ve been using the serum for just over a month across x3 stomach scars and have seen incredible results after just one months use! I’ve been applying it 4-5 nights a week across each scar and have noticed a significant difference in their appearance, I’m sure they will completely fade over time by using this, absolutely amazing & very grateful, 10/10!!
January 5, 2026
Unprompted review
Excellent product
Excellent product! My skin is clearer, softer and firmer! Love the lightweight lotion.
February 21, 2026
Impressed
Impressed! From A to Z my whole experience with this brand is A+++. Thank you, for taking care of our skin!
February 20, 2026
The product is effective for my hair
The product for my hair is effective. Delaying a refill is upfront, not hidden like refill subscription's from other companies.
February 12, 2026
Be Warned
Although I adore the pro serum I am very disappointed to find that I have been unable to cancel the subscription for the Moisturiser cream.
BE WARNED if you don’t like the product or it doesn’t agree with you have to HAVE THREE deliveries before you can cancel !!!!
At $171.00 each that’s OVER $500 before I can cancel !!!!!
I’m appalled that this is allowed!!!
This is so wrong
February 16, 2026
Unprompted review
Reply from CALECIM® Professional
Hi April,
Thank you for your feedback, and we are sorry to hear about your frustration.
We can confirm that we replied to your enquiry today and cancelled your Restorative Hydration Cream subscription on the same day it was received, as requested. For this reason, we would like to better understand if there is anything further that may still be causing concern.
Just to clarify, our subscription option offers a 20% discount compared to the one-time purchase price and includes a minimum commitment period of three delivery cycles, which is outlined at the point of sign-up. This allows us to provide the reduced pricing and additional subscriber benefits. Customers can also choose to purchase products as a one-time order at any time, without subscribing.
We appreciate you sharing your experience, and if there is anything further we can assist with, please do not hesitate to contact us.
Warm regards,
CALECIM® Customer Care Team
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