CALECIM® Professional Reviews 969

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and effectiveness in delivering noticeable improvements for both skin and hair. Many people report significant positive changes in their appearance, with some even describing the results as transformative. The customer service is also frequently praised for being superb, attentive, and proactive. However, some people were dissatisfied with the pricing, finding the products to be very expensive. Additionally, a few customers experienced issues with their orders, such as missing items or delays, and some were not happy with the customer service response to these problems. There were also isolated reports of products causing skin irritation or not delivering the expected results, and concerns about misleading product labeling regarding ingredients.

What people talk about most

Product

People report positive experiences with the product, with many noticing significant improvements in skin... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the products, noting... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent, attentive,... See more

Price

Customers consistently express dissatisfaction with the price of products. Many reviewers feel the items are... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues such as missing items,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products I've purchased seem to be doing what they advertise. They are very expensive if used per company guidelines. While discounts or offers appear generous, they have catches. The first dis... See more

Rated 4 out of 5 stars

Service and site friendliness is good. Products were clearly explained and expectations were clear. In terms of product use, the pink serum was proven effective after 1st 5ml ampoule use however the h... See more

Rated 4 out of 5 stars

I really like the product and have order more. My second order was delivered to the wrong address ( in a totally different country). I contacted customer service and the problem was rectified, it took... See more

Rated 5 out of 5 stars

Shopping online is straightforward. Delivery was so efficient even to Manila, Philippines. Well wrapped and secured. As for products, I love multi-action cream! Started using the serum as well and I n... See more


Company details

  1. Beauty Product Supplier

Written by the company

CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.


Contact info

4.2

Great

TrustScore 4 out of 5

969 reviews

5-star
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1-star

Replied to 86% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

BEWARE of this company!

I'm trying to cancel my subscription. Their website won't allow to cancel, advising you need to email them. I emailed 3 times, but all 3 bounced back, giving the message:
"Sorry, we were unable to deliver your message to the following address.
customerservice calecim.com:
Unable to deliver message after multiple retries, giving up."

I tried the website chat as well, but also does NOT work.

What kind of service is that? They won't allow you to cancel the subscription!

BEWARE of this company!

February 4, 2026
Unprompted review
CALECIM® Professional logo

Reply from CALECIM® Professional

Hi Elvira,

Thank you for bringing this to our attention, and we’re sorry for the frustration you experienced while trying to get in touch.

We have now cancelled your subscription as requested.

We also want to acknowledge the difficulty you faced when attempting to contact us. Our email domain team has identified an issue affecting email reception from certain providers, including Hotmail and AOL, which is currently being resolved. We appreciate your patience while this is being addressed.

We understand how frustrating this situation must have been and are grateful that you flagged it to us. If you need any further assistance, please don’t hesitate to reach out — our team will be happy to help.

Kind regards,
The CALECIM® Team

Rated 5 out of 5 stars

Effective products, GENUINE customer service.

I am 70 years old and have been using Calcium products for over two years. That in itself, should give you my opinion of their products. Recently, after a devastating skin cancer diagnosis, that has left my face disfigured, I reached out to their customer service team. Their personalized response, (not AI generated) provided unexpected comfort in a sometimes harsh world we find ourselves in today. Calciums personal, actually listened.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Just Marketing

Costly, Ineffective product. Do not go on the research.

January 27, 2025
CALECIM® Professional logo

Reply from CALECIM® Professional

Hi there,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience did not meet your expectations. CALECIM® products are developed based on extensive laboratory research and clinical evaluation, and are widely used by medical professionals and consumers globally. That said, we understand that skincare results can vary from person to person depending on individual skin needs, usage consistency, and expectations.

We always encourage customers to reach out directly to our customer care team if they have concerns or would like guidance on product suitability or usage, so we can assist appropriately.

We appreciate your feedback and will continue to take all customer comments into consideration as we move forward.

Kind regards,
CALECIM® Team

Rated 1 out of 5 stars

when i have questions

when i have questions. Nobody answers

January 22, 2025
CALECIM® Professional logo

Reply from CALECIM® Professional

Hi Hasmukh,

Thank you for sharing your feedback. We’ve reviewed our records and can see that your last order and enquiry were from over a year ago, and our team did respond to all emails received at that time.

We’re sorry to hear that you felt your questions went unanswered, as this is certainly not the experience we aim to provide. If you have any recent orders or enquiries that may not have been addressed, please don’t hesitate to reach out to us again and our team will be happy to assist and help resolve any concerns.

Kind regards,
The CALECIM® Team

Rated 5 out of 5 stars

Promotional Items Not Recieved

Update: Calecim honored both promotions and sent me two full-size serums. Thank you!!! I’m looking forward to continuing a relationship with this great product!

Original : I subscribed to the serum and two other items. The promotions I received included an additional two full-size serums. Due to my job, I’m not able to use the products every day so I was going to reschedule my auto ship. When I went to reschedule, it said that the two full size, calcium serums wood be removed completely so instead I clicked on Skip to see if you gave me the same message and it did not, therefore I chose to skip. But as soon as I confirmed the skip, then my two free calcium serum gifts were removed. I decided I’d rather receive the product before needed so that I could continue to get my two free items so therefore I clicked on unSkip. But my two free items are not returning. Customer service and I have messaged back and forth several times now and they refuse to honor their promotion. They finally offered me 500 points which is NOT EVEN CLOSE to the $200 value of the two serums I would have received! I feel trust has been broken and I’m really sad and upset.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Truly a wonderful line of products that actually Work!

I have been using some of the products from Calecim for almost two years and I can’t be any happier.
Not only the hair treatment works ( if applied consistently and with patience ) but also the skincare line is just as miraculous. From the wonderful eye cream to the powerful Multi Action Cream.
And of course at the very top of my list is the fantastic Professional Serum!
This is a very respectable company with incredible products that truly deliver.
Thank you Calecim for all you do.

January 22, 2025
Rated 5 out of 5 stars

Outstanding customer service and excellent products

I had a very positive experience with Calecim from start to finish. The products themselves are of excellent quality (this is not the first time that I buy from them), but what truly stood out was the level of customer support.

I encountered a delivery issue that was not Calecim’s fault, yet Theresa handled everything with professionalism, kindness, and remarkable efficiency. The problem was resolved promptly and smoothly, with great care taken.

It’s rare to find such genuinely attentive and proactive customer service. This experience really reflects how much Calecim values its customers, and thanks to the way this was handled, I will definitely be buying from them again.

Highly recommended.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

I am new to Calecim

I am new to Calecim, but my experience so far has been great. Orders ship quickly which is great. The products have been working great and will definitely re-order.

January 10, 2026
Rated 4 out of 5 stars

I really like the product …

I really like the product and have order more. My second order was delivered to the wrong address ( in a totally different country). I contacted customer service and the problem was rectified, it took a week which was fine but I would have appreciated an update during that time letting me know that they fixed the problem. I sent a couple of emails during that time asking for an update, especially since my CC had already been charged

December 31, 2025

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