Calisen Reviews 

Kind, efficient engineer. Informative and professional

Fantastic engineer, friendly and efficient

The engineer, Vinay, carried out the installation of a 3-phase smart meter in our property. Highly professional, courteous and some of the neatest wiring I've ever seen. Clearly, the work of an expert. Delighted!

Prompt professional service

It is the people that make a good company, from the people on the phone to the engineer who carries out the work. My total experience was excellent.

A real expert that took a pride in his work. He was able to demonstrate the importance of quality rewiring with modern day demands with for instance recharging electric vehicles.

The technician was friendly and professional, he arrived on time and completed the work promptly.

Your technician arrived as scheduled and completed the meter change successfully.
He could have arrived informed about the installation he was replacing. This would have saved him time, taking advice from colleagues.
You and your partners contacted me on several occasions for answers to the same preliminary questions, even though I had already answered them online. Weekly and daily reminders of your appointment are irksome.

How quickly the installation was scheduled and carried out, and on time. Appreciated the care and professionalism displayed by the installer. He was meticulous about labelling the changes made to a more-than-usually complex wiring setup (complicated by a separate circuit that previously supported Economy 7 night-time discounted electricity supply, and explaining the use of the second meter (Important for future maintainers).

He was friendly and informative about his task (and to boot, Bath being such a small city, I found out we shared an acquaintance in common!).

Very friendly and professional technician.

The experience was very good but the meter is very poor compared to my neighbours - it tells me so little at once

Unfortunately there was some problem with the installation time, and having waited a long time and seeing the van on the app stalled several miles away, we'd given up, expecting that maybe it'd be deferred to the following day. Then a replacement installer arrived having taken the job off a colleague who'd got stuck. We'd have appreciated more communication about this at the time.
That said the (substitute) installer was friendly and worked quickly and effectively and even helped us with re-hanging a door that had needed to be taken off in order to get effective access to the pipe in the right place. So 5 stars for the work, less for the comms and timeliness.

Didn't turn up to agreed appointment. I had to chase to see if they were still coming. It is quite the chutzpah they will bill you £40 if you aren't available for when they turn up but no such compensation is offered when they don't turn up. This was on the technicality that because I actively rearranged because they didn't turn up I wasn't apparently due anything. After much to and fro with my provider Ecotricity they themselves agreed to give us £40 in credit. The two stars are for the engineer that turned up for the re-arranged appointment who was excellent, proactive with advice and did everything very quickly so we weren't without gas and electricity power for too long.

Horrible interaction with the guy on the telephone who arranged the booking process. He sounded like he was was working from home with kids in the background. He sounded bored and distracted and was obviously lacking knowledge when it came to trying to answer my questions. I was left feeling angry and frustrated.
On the other hand, the guy that fitted my meter was punctual, smart, friendly, polite and efficient and displayed a pleasant personality. if the whole review was based on that alone - i would have rated 5 stars.

Clear communication and reliable attendance.

You did everything you said you would and didn’t fuss.

Your engineer was polite, knowledgable, and keen to give the best service he could. Which he did.

Helpful, polite,informative. The work was tidy.

Had to wait a little to get this appointment fixed. The worker who did the installation was great and made a real effort to fit the smart meter as requested. Really appreciated his efforts and hoe he went about the installation.

Pleasant and went to great lengths to explain everything